• Directly supports the responsibilities of the Coding and documentation quality assurance (CDQA) team • Ensures compliance to enterprise-wide and department coding policies and procedures • Performs on-site internal audits or reviews to assess compliance and quality monitoring • Works on special coding compliance related projects and develops educational programs • Researches and interprets all regulatory agency regulations • Coordinates review and tracking of appealed claims • Communicates with affected payers regarding appeals and audits

• Build internal tools, workflows, templates, automations, and prototypes that help the creative team brief, ideate, develop, evaluate, produce, localize, and scale work more effectively. • Translate product capabilities and emerging technologies into clear campaign ideas, consumer stories, demos, and product storytelling opportunities. • Prototype ideas quickly across AI tools, Figma, lightweight code, APIs, no-code/low-code platforms, apps, interactive experiences, product demos, and creative systems. • Partner with creative, marketing, brand, PMM, and product teams to ensure work is grounded in real capabilities, product accuracy, user trust, privacy, safety, and brand standards. • Identify practical ways AI can create efficiencies across briefing, ideation, prototyping, production, testing, localization, campaign development, and creative review. • Define what a prototype or experiment is meant to prove, evaluate what was learned, and recommend whether an idea should be scaled, refined, or killed. • Stay close to emerging creative technology, AI tools, interaction models, and production methods, and translate them into practical experiments that raise the team’s creative and technical ambition.

• Build internal tools, workflows, templates, automations, and prototypes that help the creative team brief, ideate, develop, evaluate, produce, localize, and scale work more effectively. • Translate product capabilities and emerging technologies into clear campaign ideas, consumer stories, demos, and product storytelling opportunities. • Prototype ideas quickly across AI tools, Figma, lightweight code, APIs, no-code/low-code platforms, apps, interactive experiences, product demos, and creative systems. • Partner with creative, marketing, brand, PMM, and product teams to ensure work is grounded in real capabilities, product accuracy, user trust, privacy, safety, and brand standards. • Identify practical ways AI can create efficiencies across briefing, ideation, prototyping, production, testing, localization, campaign development, and creative review. • Define what a prototype or experiment is meant to prove, evaluate what was learned, and recommend whether an idea should be scaled, refined, or killed. • Stay close to emerging creative technology, AI tools, interaction models, and production methods, and translate them into practical experiments that raise the team’s creative and technical ambition.

• Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes • Identify appropriate payment details and save back-up as appropriate • Balance payments to deposits in systems and applications • Post all payments to patient accounts, using both electronic and manual posting systems • Research, validate and make adjustments to payment postings • Follow up in accordance to procedures and policies with an overall goal of account resolution • Post correspondence, zero payments, denials and any other additional items received from insurance to patient accounts • Research and follow-up on missing information, such as EOB and insurance remittances • Contact payers as necessary to obtain detailed info in regard to payments • Complete more difficult assignments, and assist teammates with balancing issues • Escalate issues and trends to leadership • Meet department's productivity and quality goals • Collaborate with other teams across the organization • Participate in meetings and educational requirements • Promote mission, vision, and values of Intermountain Health, and abide by service behavior standards • Perform other duties as assigned