Role Description The Client & Operations Coordinator provides administrative, client, event, and operational support across the business. This is a hands-on coordination role responsible for: - Maintaining organised client and internal systems - Supporting event planning and administration - Assisting with event promotion and marketing activities - Maintaining CRM records - Ensuring business documentation is accurate, current, and accessible Key Responsibilities - Client & Operations Administration - Provide day-to-day administrative and operational support to the team and clients. - Coordinate client requests, follow-ups, internal tasks, and deadlines. - Prepare and maintain documents, reports, templates, correspondence, and business records. - Support the Director and Practice Coordinator with general operational requirements. - Identify and escalate issues, delays, or tasks outside the role's scope. - Assist with improving administrative processes and maintaining organised workflows. - Event Coordination & Administration - Assist with planning and coordinating internal and client-facing events. - Prepare event workbooks, run sheets, checklists, timelines, and task allocations. - Manage attendee lists, registrations, bookings, vendor documentation, and event communications. - Support venue coordination, scheduling, materials, and other event logistics. - Complete post-event follow-ups and maintain accurate event records. - Event Promotion & Marketing Support - Assist with event promotion across social media, email, CRM, and other approved platforms. - Schedule and publish promotional content in line with the marketing calendar. - Create basic promotional materials using tools such as Canva. - Maintain event landing pages and registration systems as required. - Track event registrations and provide updates or reports to management. - Support general marketing and email communication activities while maintaining brand consistency. - CRM, Systems & Documentation - Maintain accurate and up-to-date client records in the CRM and other business systems. - Enter, organise, upload, and maintain digital records and documentation. - Ensure data integrity and information is accessible and stored correctly. - Assist with system updates, new tools, and process improvements as required. - HR & Compliance Administration - Assist with preparing and formatting HR documents, contracts, onboarding packs, policies, and related materials. - Maintain secure and accurate employee and contractor records. - Support onboarding and offboarding administration. - Assist with compliance tracking, internal reporting, and documentation requirements. - Ensure records are handled in line with privacy and internal compliance procedures. Qualifications - 2+ years of experience in administration, operations coordination, client services, or a similar role. - Experience supporting clients, coordinating tasks, and managing multiple priorities. - Strong organizational skills with excellent attention to detail. - Must be able to use initiative and able to prioritise tasks. - Good written and verbal English communication skills. - Proficient in Microsoft Office and Clickup (or other platforms for similarity). - Experience using CRM systems and other digital business platforms. - Familiarity with Canva, social media, email marketing, or content scheduling tools is an advantage. - Ability to create and maintain accurate records, documents, and reports. - Previous experience supporting an Australian business or working with Australian clients is an advantage. Work Arrangement & Expectations - This is a remote role that will be set up as an independent contractor engagement. - To ensure alignment and transparency, successful candidates will be expected to: - Disclose any existing ongoing roles or client work - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)

• Drive the product and quality strategy for one of the newest business lines • Become an expert about product, operations, and Merchants • Monitor service quality and provide recommendations to optimize service offerings • Perform comprehensive analysis and make recommendations about business strategy to help DoorDash disrupt a new industry

• Coordenar as atividades, projetos e o fluxo das filas de tickets, assegurando a qualidade das entregas e o pleno funcionamento das frentes de trabalho; • Gerenciar a equipe, incluindo a delegação de responsabilidades, o monitoramento de desempenho, a correção de desvios e a garantia da qualificação exigida para as atividades desenvolvidas; • Elaborar e controlar as escalas de trabalho internas e de sobreaviso, incluindo atendimento em regime 24x7 e plantões, garantindo a cobertura operacional dentro e fora da janela padrão de atendimento; • Atuar como principal ponto de contato técnico e operacional entre as equipes da Contratada e o corpo funcional do Cliente; • Organizar treinamentos, promover a disseminação de conhecimento técnico, apoiar a integração de novos profissionais e acompanhar a execução do plano de capacitação da equipe; • Monitorar o cumprimento dos Acordos de Nível de Serviço (SLAs), gerenciar o ciclo de vida das ordens de serviço e acompanhar chamados críticos junto a fornecedores externos; • Disseminar normas e diretrizes do Cliente para a equipe e controlar os acessos administrativos, incluindo a comunicação imediata de desligamentos e a devolução de crachás e tokens dentro dos prazos estabelecidos.

• Supports internal customers by answering questions and resolving issues regarding MACU systems, ITC, TCR, DPC, DPS and Symitar • Responds to escalated member calls from the Service Center, Branches, LSI, Collections, and other member-related corporate departments • Assists the Accounting Department with TCR, Primelink and ITC calls • Educates/trains coworkers to drive self-sufficiency • Provides management level override approval for member transactions