• Responsibility for international client projects focused on digitizing and automating business processes • Developing robust concepts together with our clients • Coordinating project teams and managing resources, budgets, and timelines • Main point of contact for clients and stakeholders throughout change processes • Working closely with consultants and solution experts • Supporting sales in selected presales phases

• Serve as the primary owner and leader of assigned customer accounts and business units • Act as a key member of the plant leadership team, driving strategic and operational decisions • Lead cross-functional teams to ensure successful execution of customer commitments and business objectives • Drive accountability across operations, supply chain, engineering, quality, and finance functions • Partner with Business Development and Engineering teams to support new business pursuits • Participate in customer meetings, facility tours, site visits, and proposal presentations • Support quoting activities, cost analysis, and proposal development for new opportunities • Lead customer ramp-up activities following contract award to ensure a successful launch and transition into production • Maintain full ownership of Business Unit financial performance, including revenue, profitability, margin, cash flow, and cost management • Monitor financial performance and implement actions to achieve business objectives • Evaluate program profitability, pricing strategies, and operational efficiency opportunities • Build strong customer relationships focused on performance, transparency, and long-term partnership • Lead Quarterly Business Reviews and operational reviews with customers • Ensure successful manufacturing, fulfillment, and delivery of products to customers • Partner with Operations and Supply Chain teams to meet customer requirements, delivery commitments, and performance metrics

• Ensure prompt ticket follow up and action for L2 issues, ensuring active work toward resolution while time counting and prompt response to stop clock when need input or action from client; ensure clear info in all tickets and knowledge base update after ticket closure. • Use your data analytics skills to analyze the automated business processes of our clients and identify and eliminate potential “troublemakers” before they become problems • Technically extend, improve, and customize automation solutions while maintaining close and regular contact with our clients • Collaborate with L1 support and development teams to address complex technical challenges. • Conduct routine maintenance checks on existing automations to ensure optimal performance. • Coordinate operations and maintenance activities for large client accounts • Test and optimize the software design, code, and reusability of our automation artifacts • Apply and further develop best practices for developing automation solutions • Provide clear and concise communication to end-users and stakeholders regarding issue resolutions and maintenance schedules • Consult, Provide expertise, guidance, and participation during the Onboarding and Service Transition of clients

• Design, develop, test, and deploy stable, secure, and scalable automation solutions using UiPath and REFramework following industry best practices • Analyze business processes and identify opportunities to automate manual, repetitive, and high-volume tasks • Build attended and unattended automations using UiPath Studio, REFramework, and related automation technologies • Develop automation solutions that improve efficiency, reduce manual effort, and increase operational consistency • Deploy, monitor, and maintain automations through UiPath Orchestrator, including queue management, scheduling, logging, and asset configuration • Leverage UiPath Automation Suite capabilities to develop enterprise-grade automations across cloud and on-premises environments • Develop and configure UiPath Autopilot experiences to support AI-assisted workflows and user-guided automation • Implement Document Understanding solutions using OCR, machine learning models, and intelligent document processing techniques • Support intelligent automation initiatives utilizing AI Center and related automation technologies • Evaluate and implement AI-enabled workflow enhancements that improve business outcomes and operational efficiency • Integrate UiPath solutions with enterprise applications, databases, APIs, web services, and third-party platforms • Support end-to-end process automation across business-critical systems • Monitor automation performance and troubleshoot production issues • Diagnose automation failures, optimize workflows, and implement enhancements • Maintain reliable and scalable automation solutions in production environments • Develop and maintain Solution Design Documents (SDDs), Process Definition Documents (PDDs), technical documentation, and operational runbooks • Collaborate with cross-functional stakeholders to gather requirements and translate business needs into automation solutions • Participate in Agile/Scrum ceremonies including sprint planning, standups, backlog refinement, reviews, and retrospectives • Contribute to automation standards, governance practices, and reusable development frameworks • Perform unit testing, integration testing, user acceptance testing support, and production validation activities • Ensure automation solutions align with operational requirements, security standards, and development best practices • Maintain reusable automation components and development assets • Support quality assurance efforts through testing, validation, peer reviews, and continuous improvement initiatives • Recommend enhancements that improve automation reliability, maintainability, and business value