• Lead all underwriting operations and business performance for the Southwest Zone. • Develop and execute regional business plans that deliver profitable premium growth while maintaining underwriting discipline. • Own regional production, profitability, portfolio management, and service objectives. • Monitor regional KPIs, submission flow, hit ratios, pricing adequacy, loss trends, and overall portfolio performance. • Identify growth opportunities, market trends, and competitive dynamics to drive strategic decision making. • Represent the Southwest Region with executive leadership and provide regular updates on performance, opportunities, and risks. • Recruit, develop, mentor, and retain a high-performing underwriting team. • Create a culture of accountability, collaboration, urgency, and underwriting excellence. • Conduct regular coaching sessions, file reviews, performance evaluations, and career development discussions. • Provide technical guidance and referral authority on complex, high-profile, or large casualty accounts. • Ensure underwriting quality, pricing adequacy, and adherence to company underwriting guidelines.

• Lead all underwriting operations and business performance for the Northwest Zone. • Develop and execute regional business plans that deliver profitable premium growth while maintaining underwriting discipline. • Own regional production, profitability, portfolio management, and service objectives. • Monitor regional KPIs, submission flow, hit ratios, pricing adequacy, loss trends, and overall portfolio performance. • Identify growth opportunities, market trends, and competitive dynamics to drive strategic decision making. • Represent the Northwest Region with executive leadership and provide regular updates on performance, opportunities, and risks. • Recruit, develop, mentor, and retain a high-performing underwriting team. • Create a culture of accountability, collaboration, urgency, and underwriting excellence. • Conduct regular coaching sessions, file reviews, performance evaluations, and career development discussions. • Establish clear underwriting expectations while reinforcing consistency, authority compliance, and execution. • Provide technical guidance and referral authority on complex, high-profile, or large casualty accounts. • Ensure underwriting quality, pricing adequacy, and adherence to company underwriting guidelines. • Develop and strengthen executive-level relationships with key wholesale brokers and strategic distribution partners throughout the Northwest.

• Establish new submission in the clearance system and handle according to established procedures • Assist Underwriters with quote, binder, and policy issuance workflow • Gathers and organizes information and reports (e.g., loss runs, risk assessments, and loss ratings) that support the underwriting decision • Assist the Underwriter with the computation of rates and premiums. • Review incoming insurance applications for accuracy and completeness • Participate in the creation and development of the team's underwriting workflows and processes, including underwriting files for all bound accounts • Work with and follow up with producers for any outstanding information • Process and distribute insurance binders, endorsements and polices within processing standards established by management • Prepare all policies in accordance with final binders inclusive of review by underwriting staff • Manage all account documentation

• Responsible for the daily activities across multiple service functions area • Perform installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations • Investigates and settles claims and customer service issues • Take 20-30 inbound calls from members, agents, and other teams within Billing and Enrollment • Prepare and scrub applications for underwriting review which includes reviewing enrollment applications and ensuring all questions are complete on the Medicare Supplement Application