Role Description As a Production Specialist, you’ll play a key role in shaping how standout vehicles are presented to an engaged global audience—guiding sellers from submission to a successful auction experience. Key Responsibilities - Prepare auction listings by organizing seller-submitted data and photos in accordance with Bring a Trailer standards. - Coordinate with sellers and internal teams to incorporate updates and ensure listing accuracy and completeness. - Serve as the primary point of contact for sellers during the pre-auction phase, delivering timely and professional communication. - Provide high-quality customer support by answering questions, offering guidance, and addressing concerns with empathy. - Manage and prioritize a high-volume pipeline of listings at various stages to meet daily production goals. - Track listings through internal systems and act as the subject matter expert on each listing’s history. - Collaborate cross-functionally to ensure a smooth transition from listing creation to auction launch. - Contribute to special projects and process improvements as needed. Qualifications - 2+ years of experience in customer support, content production, technical writing, automotive services, or a related field (or equivalent experience). - Strong writing and editing skills with an ability to present detailed information clearly and accurately. - Excellent interpersonal skills with a customer-first mindset and a professional, approachable communication style. - Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment. - Demonstrated ability to handle sensitive information with discretion and build trust with stakeholders. - Problem-solving mindset with the ability to navigate challenges independently while knowing when to escalate. - Interest in or knowledge of collector cars and automotive culture; hands-on automotive experience is a plus. - Adaptable, proactive, and eager to support evolving team and business needs. Benefits - Collaborate with top-tier professionals across media, advertising, tech, fashion, lifestyle, and publishing, shaping the future of these dynamic industries. - Unlock your potential with access to innovative training programs, immersive workshops, and exclusive industry events. - Enjoy the flexibility of hybrid work, empowering you to balance professional success with personal priorities. - Join our Employee Resource Groups and help create a welcoming workplace where everyone feels valued and empowered. - Prioritize your well-being with a comprehensive benefits package that includes medical, dental, and vision insurance from Day 1. - Enjoy competitive financial perks, including a 401(k) plan with a generous company match.

Title: Customer Service Specialist - Wholesale Location: US, Remote Type: Full Time Workplace: remote Category: Customer Service Job Description: Who We Are: At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line. Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation. Our brand values help bond us together and drive our success: - Runner First - We act in the best interest of the runner - Word is Bond - We do what we say we’ll do - Champion Heart - We give our all in everything we do - There is no “I” in Run - We stay generous with our humanity - Keep Moving - We find ways to move every day, because joy is kinetic! We welcome everyone from every walk of life looking to inspire others through the power of movement - because we’re all moving towards something. Let’s run there. Your Job: The Runner Experience (REx) team is the Brooks service organization and is second to none. As a member of the REx team, you will be obsessed with creating connections and ensuring that all customers – internal and external, business and customer – have what they need to run their path to a better self. As a Runner Experience Specialist at Brooks, you will provide industry-leading service though a variety of communication channels while serving as a trusted resource for customers, runners, retail partners, and internal teams. You will seek timely solutions to customer inquiries, manage order administration, provide product expertise, and contribute to continuous improvement efforts that enhance the customer experience. You will be the first and last point of contact for many customer interactions, building loyalty through exceptional service and ensuring every interaction reflects the Brooks commitment to helping people move through the world with confidence. As a Runner Experience Specialist, Wholesale at Brooks, you will provide industry-leading customer service directly to retail partners, ensuring success for them as they serve the needs of runners in their communities. Responsibilities: - Communicate with internal and external customers via phone and written communication channels, providing timely and accurate responses while building positive relationships. - Deliver exceptional service with a sincere desire to help customers find solutions. - Seek positive, timely resolutions to customer questions and concerns using a variety of systems and resources. - Provide product expertise and act as a Brooks brand ambassador. - Complete order administration activities including placing, tracking, modifying, and canceling orders, processing returns, and researching fulfillment issues, delays, or errors. - Access and combine information from multiple systems to provide order details and analyze customer issues. - Evaluate and track recurring customer issues, identify trends, and escalate opportunities for process improvement. - Manage time effectively, balancing competing priorities while maintaining quality and accuracy. - Respond positively to challenging situations and de-escalate customer concerns when needed. - Apply sound judgment to determine appropriate solutions based on customer and business needs. - Maintain strong attention to detail while understanding the broader customer and business impact of decisions. - Demonstrate innovation and initiative by identifying opportunities to improve customer experiences, systems, and processes. - Operate independently in a remote environment while maintaining strong collaboration, responsiveness, and accountability to teammates, business partners, and customers. - Other duties as assigned. - Provide industry-leading service to retail partners and sales representatives. - Build strong relationships with retailer accounts and sales territories. - Provide pricing, inventory availability, and order status information. - Manage all aspects of wholesale order management, including order entry, revisions, future reservations, returns, and fulfillment monitoring. - Utilize reporting tools to proactively manage territory order books. - Monitor customer orders and provide updates to retailers and sales representatives. - Work cross-functionally with internal partners to resolve customer concerns and support business initiatives. - Track recurring operational issues and act as a problem identifier and solver. - Support specialized wholesale order requirements and account needs, as assigned. - Understand and communicate product technologies and performance benefits to support retailer education and product conversations. Qualifications: - 1+ years of customer service experience preferred - Knowledge of athletic footwear, apparel, sports bras, or specialty retail environments preferred - Proficiency with Microsoft Office applications including Word, Excel, and Outlook - Accuracy in typing, spelling, and grammar - Ability to learn and navigate multiple business systems efficiently - Strong verbal and written communication skills with demonstrated active listening - Excellent interpersonal skills that build trust and effective working relationships - Strong problem-solving skills with the ability to evaluate situations and recommend appropriate solutions - Ability to work effectively both independently and collaboratively - Ability to work in a fast-paced environment while maintaining a positive attitude and balancing competing priorities - Strong organizational skills and attention to detail - Ability to understand how decisions impact customers, teammates, and business operations - Ability to understand and empathize with runners to develop loyal, engaging customer relationships - Demonstrates innovation, adaptability, and continuous improvement mindset - Experience supporting retail accounts, sales representatives, or wholesale customers preferred. - Understanding of seasonal order reservations and wholesale fulfillment processes preferred. - Embraces and lives the Brooks values! Compensation: Our compensation reflects the cost of labor across US geographic markets. For this role, the hourly wage ranges from $18.79 to $20.10, depending on your geographic location. Employees based out of the Brooks Seattle HQ office receive an hourly rate of $21.50, and these positions follow an onsite schedule that includes four days per week in the office. Please note that we are unable to consider applications from areas where the local minimum wage exceeds these rates. Other: Brooks is proud to offer a robust benefits package to our employees and their families! Benefits- including medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance. Paid Time Off- Brooks offers generous time off including three to five weeks of paid time off, eleven paid holidays, paid sick and parental leave. Bonus- in addition to base pay, Brooks employees may also be offered an annual bonus based on company performance. Perks- including product discounts, employee recognition, fitness discounts, volunteer and donation benefits. At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, the presence of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non-merit based factors.

Role Description Work in a fast-paced Call Center environment with earning potential of $50,000 + within your first year! Seeking call center agents with a commitment to not only beating sales goals, but also providing an excellent customer experience. If you love people, have great communication skills, consider yourself a great multi-tasker, and are comfortable with technology, this is the position for you! Ideal Candidates should be personable, empathetic, adaptable, and focused problem-solvers with an acute attention to detail, a desire to learn, and an eagerness to take initiative and exceed expectations. - Answering inbound emails and texts and making outbound calls, emails, and texts handling both sales and service. - Assisting customers looking to make financed purchases. - Using low-pressure consultative sales strategies to address customer needs. - Utilizing Salesforce CRM (case management software) to track guest interactions. - Assist in improving the omnichannel customer experience by continuously providing feedback. - Follow-up with customers to ensure all problems were properly resolved. - Communicate professionally with all internal and external contacts. - Ensure all safety policies and procedures are followed to ensure a safe work environment for all. - Completes all required training modules and certifications prior to due date. - Follows all Company policies and executes Company standards on appearance as well as appropriate brand representation. - Communicates any concerns or issues to leadership to ensure proper efficiency of department and company operations. - Recognizes coaching opportunities and possesses ability to coach/train. Qualifications - High School diploma or equivalent required. - Associate's Degree in Business or related field preferred. - Bachelor's Degree in Business or related field preferred. - Prior experience a plus, but is not necessary. - Comfortable with technology, familiar with Sales Force. - 1+ Years Sales experience. - 1+ Years Call center experience. Requirements - Ability to act upon insights and perceptions independent of rational thought. - Builds rapport with individuals at all levels of an organization. - Returns phone calls and emails in timely manner. - Comfortable and confident with consultative selling. - Seeing things through to the end. - Shows appropriate support to other team members to help them get the job done. - Skillful in collaborating with others to identify problems, provide advice and develop agreeable solutions. - Time Management Details. Benefits - Competitive hourly pay plus a comprehensive commission structure. - Full health benefits including medical, dental, and vision insurance after 90 days. - 401K with annual company match. - 100% remote. Company Description DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY. Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Role Description Merjent, Inc. (Merjent) is seeking a full-time Cultural Resources Management (CRM) Specialist to manage the cultural, historical, and archaeological resources component of federal and state regulated projects for compliance with historic preservation laws. Specific duties include: - Working with staff and clients to develop scopes of work - Conducting Class I/Phase Ia reviews - Consulting and coordinating with agencies and tribal groups - Editing and approving technical reports - Having a working knowledge of both state and federal historic preservation regulations Work will focus primarily on energy industry projects for: - Natural gas and oil pipelines - Electric transmission - Wind, solar, and other energy projects and facilities in multiple states This is a full-time benefits eligible opportunity with the flexibility to work from Merjent's Minneapolis or Wisconsin Office, or remotely from a home office. Candidates living in the upper Midwest U.S. are preferred. The anticipated annual salary for this position is between $79,400 and $119,500 annually, depending upon qualifications and experience. Qualifications - Secretary of the Interior-qualified, with a bachelor's degree or advanced degree in archaeology, history, or other related field - A minimum of 5 years of experience in cultural resources consulting with a focus in Midwestern and Southwest U.S. - Experience with state-regulated projects (e.g., Public Service Commission, Public Utilities Commission, Department of Natural Resources, etc.) is preferred - Experience involving tribal consultation, outreach, and relationship-building is a plus - Excellent oral and written communication and organizational skills - Ability to strategize on multiple concurrent projects of varying size and complexity - Willingness to be flexible and adaptable with quickly changing project timelines and expectations - Occasional travel may be required to conduct research at various SHPO offices, if appropriate to your location - Technical specialization in a subfield (e.g. architectural history, human osteology, geomorphology, etc.) is a plus Requirements - Assisting project managers in coordinating compliance with the National Historic Preservation Act (NHPA), Archaeological Resources Protection Act, Native American Graves Protection and Repatriation Act, National Environmental Policy Act (NEPA), and state environmental regulations related to cultural and archaeological resources - Supporting clients during agency and tribal consultation, including drafting consultation letters and materials for State Historic Preservation Officers (SHPO), Tribal Historic Preservation Officers, Native American Tribes, Advisory Council on Historic Preservation, and multiple state, federal, and local agencies - Experience with, and an understanding of, cultural resources field investigations and construction methods for natural gas and oil pipelines, electric transmission, wind, solar, and other energy projects and facilities for clients in multiple states - Serve as the cultural resources subject matter expert for small, medium, and large-sized projects by providing advice to project managers concerning application of federal and state historic preservation laws and regulations, tribal engagement, and consultation with state and federal agencies - Conduct Phase Ia/Class I desktop reviews and drafting memos for due diligence projects or operations and maintenance projects in multiple states - Managing budgets; preparing proposals, reports, and other technical documents; monitoring field procedures; and authoring Unanticipated Discovery Plans, Treatment Plans, and NEPA and NHPA technical reports - Manage client expectations for project deliverables, schedules, and budgets, including status reporting - Performing other duties as assigned Benefits - 4 weeks of paid vacation regardless of seniority, prorated according to start date - 10 paid holidays - Generous benefits and compensation packages - Support for annual career-related training - Facilitation of organic growth within the company - Support for travel for remote employees to attend in-person team meetings and all-staff events