Role Description We are looking for enthusiastic and customer-focused German Operations Support Associates to join our growing team. This role combines both voice and non-voice support responsibilities, ensuring a seamless experience for our German-speaking customers while maintaining operational excellence. Responsibilities - Voice Support - Handle inbound and outbound calls from German-speaking customers. - Resolve customer inquiries and provide accurate information. - Deliver exceptional customer service while maintaining quality standards. - Escalate complex cases to the relevant teams when required. - Non-Voice Support - Respond to customer inquiries via email, chat, and ticketing systems. - Process requests and update customer records accurately. - Document customer interactions and case resolutions. - Meet service level agreements (SLAs) and quality targets. - Operations Support - Follow established processes, policies, and compliance requirements. - Collaborate with internal stakeholders to resolve customer issues. - Support continuous improvement initiatives and operational excellence. - Meet productivity, quality, and customer satisfaction KPIs. Qualifications - Bachelor's degree preferred. - Fresh graduates are welcome to apply. - 0–1 year of experience in customer service, operations, or BPO environments is an advantage. - Strong communication and problem-solving skills. - Ability to work in a fast-paced, multicultural environment. Requirements - Language Requirements - German Language Proficiency: Minimum B2 Level (CEFR). - Strong verbal and written communication skills in German. - Technical Skills - Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint). - Good typing and written communication skills. - Experience with CRM or ticketing tools is a plus. - Strong attention to detail and accuracy. Benefits - Professional training and development opportunities. - Career growth within a global organization. - Exposure to international clients and business environments. - Inclusive, diverse, and collaborative workplace culture.

• Provides strategic and operational leadership for Upstream’s Development and External Affairs department • Ensures the systems, planning processes, and team coordination to achieve revenue goals • Leads the operating strategy for the Development & External Affairs team • Integrates donor engagement strategy with organization strategy • Oversees team systems and operations • Tracks progress toward goals and recommends adjustments • Leads fundraising activities and donor communications • Oversees operational prioritization and donor engagement strategies • Develops annual operating plan goals and KPIs for the team • Oversees training for transformational fundraising capabilities

• Drive high-priority initiatives across the business. • Work with leadership to solve business and product challenges. • Build new teams, processes, and capabilities as the company grows. • Lead cross-functional projects from planning through execution. • Research new markets, products, and business opportunities. • Improve how we operate by identifying problems and implementing practical solutions. • Take ownership of projects and deliver meaningful business outcomes.

• You will work closely with core teams on the highest impact initiatives across engineering, product, hiring, operations, and business development. • Help solve new challenges, build new capabilities, and drive execution wherever it matters most. • Participate in hands-on work alongside the teams as they execute on their responsibilities.