Sidecar Health logo
Sidecar Health

Health insurance that's finally fair.

Operations Training Specialist, Claims

Learning and DevelopmentLearning and DevelopmentFull TimeRemoteSeniorTeam 201-500Since 2018H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

4 days ago

Salary

$68K - $75K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Operations Training Specialist, Claims

Sidecar Health

• Own the end-to-end new hire onboarding experience for assigned operations teams — program design, content creation, classroom delivery, nesting coordination, job shadowing, and floor readiness evaluation. • Design and facilitate ongoing refresher, upskilling, and process change training as business needs evolve — including queue-specific training across Claims adjudication workflows. • Build and maintain all training materials for assigned teams — e-learning modules, Adobe Captivate simulations, facilitator guides, presentations, knowledge checks, role-play scenarios, and assessments. • Contribute to building a repeatable Claims training library — queue-specific modules that can be deployed consistently over time, reducing dependency on tribal knowledge or one-off preparation. • Own operations-specific knowledge content within the knowledge management system, ensuring accuracy and alignment with current policies, workflows, and product changes. • Assess the training and knowledge impact of operational and product changes as they come through, and proactively develop or update materials to support those changes. • Scope and execute lighter knowledge and training updates independently, escalating larger program changes to the broader Enablement team for design input. • Manage all program logistics independently: LMS administration, scheduling, roster management, Zoom coordination, and SME preparation and briefing. • Coordinate SME and supervisor involvement in training programs — providing clear direction and session context so their contributions are set up for impact. • Evaluate training effectiveness through assessment data, QA results, nesting observations, and supervisor feedback — and act on gaps proactively. • Develop and maintain coverage plans and program documentation so training continuity is never dependent on a single person's availability. • Collaborate with the broader Enablement team on knowledge management, L&D initiatives, and operational content projects. • Use AI-assisted tools to develop content efficiently, with full accountability for review and quality of all outputs.

Job Requirements

  • 3+ years of experience in training, instructional design, or knowledge management, ideally within a contact center, healthcare operations, or customer service environment.
  • Bachelor's degree or equivalent relevant experience in a similar role.
  • Demonstrated end-to-end ownership of training programs — you have built them, run them, and improved them without requiring step-by-step direction.
  • Strong project and time management skills, with the ability to manage multiple workstreams and deadlines concurrently.
  • Clear and proactive communication skills, with experience delivering training sessions virtually and in person.
  • Familiarity with knowledge management systems, learning management systems (LMS), or other documentation tools.
  • Collaborative mindset, with the ability to partner across teams and departments.
  • A proactive, ownership-driven approach to managing training programs and knowledge resources.
  • Knowledge of instructional design principles and adult learning methodologies.
  • Comfort with AI-assisted content development tools and strong editorial judgment about quality and accuracy of outputs.

Benefits

  • Competitive salary ($68,000 - $75,000), bonus opportunity, and equity package.
  • 401(k) retirement plan with company match.
  • Paid vacation and company holidays.
  • Opportunity to make a direct impact on member experience and employee success.
  • The opportunity to make a meaningful impact at a rapidly growing, mission-driven company transforming healthcare in the U.S.

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