Online fleet maintenance software. Connects drivers, mechanics and fleet managers to improve vehicle and asset uptime
Operations Manager, AI Enablement
Location
United States
Posted
12 days ago
Salary
$130K - $160K / year
Seniority
Senior
Job Description
Operations Manager, AI Enablement
Whip Around
• Manage day-to-day operations within your area, supporting the Director of Operations to keep workflows, resources and projects on track and aligned to team goals. • Track and report on operational KPIs against targets set with the Director, flagging performance gaps and helping put corrective action in place. • Help manage operational budgets and tools, keeping an eye on spend and making sure we get good value from our systems and vendors. • Support the rollout and adoption of AI and automation tools across the team, providing the guides, training and hands-on help people need to use them confidently. • Help identify and prioritize practical AI use cases tied to clear outcomes - reducing manual effort, improving consistency and saving time or cost. • Take promising experiments through to reliable, repeatable use cases: gathering requirements, validating outputs, supporting rollout, and maintaining, updating and improving the tools once they’re live. • Deliver early, practical “quick wins” in the first few months, then help establish simple routines for monitoring and improving the solutions in use. • Keep live AI tools fed with accurate, current information so they stay reliable and trusted by the people using them. • Map and improve core operational processes, spotting bottlenecks where automation or AI could replace manual administration and sharing recommendations with the Director. • Help maintain and improve core systems (e.g., Salesforce/HubSpot CRM, Jira), and flag integration gaps or usability issues in the tech stack. • Document processes, tools and standard operating procedures so that knowledge is captured, repeatable and easy for the team to follow. • Gather data needs from teams across the business and turn them into clear reports, dashboards and useful insights. • Run regular audits of key business data to ensure accuracy, and work with teams to find and resolve sources of variance. • Help prepare monthly and quarterly analytics for the Director and senior leadership, explaining findings clearly to both technical and non-technical audiences. • Work closely with the Director of Operations and partner with Sales, Customer Success, Finance and Product to keep work coordinated across teams. • Bring structure, timelines and follow-through to operational projects so they stay on track. • Mentor and support junior team members, and provide documentation, support and training for internal users. • Follow and help maintain responsible-use, data privacy and quality controls for AI and automation, so the tools we use stay safe and trustworthy. • Support compliance with applicable data privacy regulations and partner with the Tech team on security where needed. • Flag operational risks early, and perform other duties as assigned to support projects and departmental needs.
Job Requirements
- Bachelor’s degree in Business, Operations Management, Analytics or a related field (or equivalent practical experience).
- 5+ years of experience in software engineering, business systems, data engineering, business operations, or a related technical field, including experience delivering production automation or AI solutions.
- At least 1–2 years of hands-on experience designing, building, or deploying generative AI applications using LLMs, agent frameworks, or similar technologies.
- Critical Competencies: **
- Agentic Strategy & Delivery ***
- Partner with business stakeholders to identify, prioritize, prototype, and implement high-impact AI opportunities across the organization.
- Help define and execute the company's AI strategy and implementation roadmap.
- Lead AI transformation initiatives
- Drive adoption of AI solutions through training, documentation, and continuous improvement based on user feedback.
- AI Engineering & Operations ***
- Experience deploying production AI applications
- Prompt engineering and agent orchestration
- Designing evaluation frameworks and benchmarks for AI systems, including automated and human-in-the-loop testing
- Model evaluation and performance monitoring
- AI observability and quality assurance
- Managing hallucination risk and response accuracy
- Prompt optimization and, where appropriate, model fine-tuning, and guardrails and data quality and governance for AI systems: experience auditing, cleansing, and structuring source data from databases before it feeds into an LLM or agent
- Experience designing context-aware AI systems using retrieval, structured business data, memory, and tool access.
- Familiarity with data validation frameworks or QA checkpoints to catch bad or incomplete data before it reaches a production AI workflow
- Experience balancing model capability, latency, and cost for production AI applications.
- Evaluate emerging AI models, tools, and techniques, and recommending pragmatic adoption where they can provide measurable business value.
- Enterprise Integration ***
- Strong working proficiency in Python, SQL (Microsoft SQL Server and/or PostgreSQL), and SOQL.
- Hands-on experience getting AI or automation use cases into real-world use, with examples of the value they delivered.
- Designing AI workflows that appropriately involve human review and approval for sensitive business processes.
- Experience integrating AI solutions into Salesforce using APIs, Flows, Apex, platform events, and standard automation tools while respecting Salesforce security and permission models.
- Experience integrating AI systems with enterprise applications, databases, APIs, and business workflows.
- Experience with OpenAI, Anthropic, Google Gemini, or Azure AI services
- Professional Skills***
- Well organized and dependable, with the ability to manage multiple priorities and bring order to ambiguity.
- Strong analytical and problem-solving skills, with a genuine interest in finding patterns in data.
- Excellent interpersonal and written communication, with the ability to build strong, supportive working relationships.
- Able to communicate complex technical concepts clearly to both technical and nontechnical audiences.
- High level of integrity, attention to detail and accuracy in work.
- Experience with process improvement and project coordination.
- A solid working understanding of data, metadata, and data auditing, cleansing, visualization and manipulation.
- Comfortable working in a fast-moving, growing environment with a bias toward practical, measurable results.
- Preferred and Differentiated Competencies*****:**
- Experience with enterprise security, governance, privacy, compliance and responsible AI practices.
- Experience with modern agent frameworks, orchestration platforms, or AI development SDKs is highly desirable.
- AWS, Azure, or GCP experience
- Nice to have: Docker and deployment workflows
- Git and software engineering best practices
- API design and integration
- Data engineering, ETL/ELT, API integrations, and workflow automation
- CRM data modeling and governance
- Knowledge of Salesforce Flows, Apex and Lightning Web Components
- Comfortable working with structured business data using SQL, spreadsheets, or BI tools.
- Experience with CRM and project tooling - Salesforce and/or HubSpot, and Jira/Confluence.
- Certifications such as Six Sigma, Lean, or an AI/automation credential are a plus.
- Previous experience in SaaS, Customer Success, or a technology environment
- Experience with vector databases or semantic search technologies.
Benefits
- Compensation**: $130K - $160K USD, depending upon experience and location
- Unlimited PTO:** Use your paid time off when you need it
- Subsidized Healthcare**: A variety of subsidized medical plans to fit your needs
- Retirement Support:** 401(k) matching to help you invest in your future.
- Family Friendly:** Paid parental leave and caregiver support
- Growth & Development:** Professional development plans and resources to support continuous learning.
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Operations Manager, AI Enablement
Whip AroundOnline fleet maintenance software. Connects drivers, mechanics and fleet managers to improve vehicle and asset uptime
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