TEKsystems logo
TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

Support Engineer

Location

United States

Posted

3 days ago

Salary

$28 - $34 / hour

Seniority

Mid Level

Job Description

Support Engineer

TEKsystems

Role Description TEKsystems Global Services is seeking 3x Support Engineers to provide software and network troubleshooting services to customers spanning multiple roles, skill sets, levels, and personalities. This team works within the Media & Entertainment industry supporting film postproduction. Most common tickets relate to issues with over 30 different software applications including Aspera, Okta Workflows, AWS (EC2, VMs), Active Directory, Moxion, Box storage, Studio Desk, Avid, and Adobe. - You have a strong aptitude for troubleshooting and problem solving. - You have a strong obsession to service the customers best interests. - You maintain SLA’s through the implementation of incident management process, proactive issue detection and reporting. - You can setup and configure monitoring systems to prevent prolonged outages. - You have foundational knowledge of networking and web technologies and customer service. - You write and review accurate and complete support procedures, system and process documentation, and incident tracking entries. - You show good judgment and instincts in decision making. - Able to prioritize and multi-task in complex, fast-paced environment. - You solve problems at their root, stepping back to understand the broader context. Schedule: - Training (2-4 weeks): Mon-Fri, 8am-5pm PT - Post-Training (through 12/31/26): 2 SEs working Sat-Wed; 1 will work Mon-Fri 8am-5pm PT Qualifications - Troubleshooting - Support - Customer service - Linux - Windows 10 - Aspera - Okta workflows - EC2 - Virtual Machines Requirements - Application support of over 30 production applications. They will be supporting the backend and user interface. - Infrastructure Support/Systems Admin skill set. - Will have access to some of the servers; understanding Windows Admin would be helpful. - Administer complex applications (Okta - this will help a lot). - Light touch AWS experience - managing EC2s, VMs. - Experience working with the network - manages several domains, created DNS records. - Automation - writes scripts with Python. - Active Directory - adds/changes/decommissioning would be helpful but not required. - Identity administration - setting up identities in Okta for production companies. Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description TEKsystems is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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フォトリソグラフィ工程・開発エンジニア(シフト勤務)/ Photo Shift Engineer, Technology Development Engineer

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Micron Technology specializes in memory and semiconductor technology, such as computer memory and image sensors. Since opening, Micron Technology has had a successful history and i

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Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. PHOTO工程シフトエンジニアは, プロセス開発部門, プロセスインテグレーション開発部門, および量産部門と連携し, 24時間365日(24/7)稼働体制下での技術開発業務を担当します。 新規デバイス開発, 冗長化装置(Redundancy tool)の展開, 開発デバイスにおける迅速な異常品対応などを通じて, 止まることのない技術開発体制の実現に貢献します。 業務詳細 - PHOTO工程(PHOTO:フォトリソグラフィ)エリアにおける, 24時間365日(24/7)稼働体制下での技術開発業務 - 開発デバイスにおけるLevel Owner業務 (プロセスセットアップ, プロセス改善評価, SPC管理, 冗長化装置の展開など, PMIで規定された各種開発業務) - 新規装置評価および新規材料評価を含むPHOTOプロセス開発の推進 - 新規材料導入に伴う開発業務の実施 - 開発デバイスにおいて, PHOTOプロセス異常品発生時に, 迅速かつ的確な対応を行い, ロットの円滑なリリースを実現 - 慢性的なプロセス課題に対し, データ収集および解析• 取りまとめを行い, プロセス開発部門またはプロセスインテグレーション開発部門へエスカレーション - 開発ロットにおけるサイクルタイム改善活動 (冗長化装置の展開, 量産プロセスとの条件整合など)を, 量産部門と連携して推進 - AI使用について:データ解析や業務改善活動などあり/ Using AI for data analysis and business/process improvement initiatives. - 4勤4休シフト体制でのエンジニア業務対応, 勤務時間は以下の通り - 昼勤:08:00~20:15(実働10時間30分, 休憩105分)/夜勤:20:00~08:15(実働10時間15分, 休憩120分) 必須要件 ※以下のすべてを満たす必要はありません。• ハードスキル(Technical / Professional Skills) - 半導体に関する基礎的な知識を有している方 - 必要な教育内容を理解し, 適切に実施できる能力を有している方 - Microsoft Office(Excel, PowerPoint, Word)などの基本的なソフトウェアスキル - データの抽出, 所定フォーマットでの整理を行い, レポート作成ができるスキル - プロセスに関連する基本的なトラブルシューティング能力 - 日本語能力:N2レベル相当以上, またはビジネスレベル以上で業務を遂行できる方。加えて, 英文メール• 文書での英語使用経験がある方, または英語使用に抵抗のない方(翻訳ツール使用可) - 学士号以上, または半導体業界もしくは量産ラインでの実務経験2年以上を有している方 - シフト勤務(4勤4休)に対応可能な方 • ソフトスキル(Behavioral / Interpersonal Skills) - 担当エリアの課題を把握し, チームメンバーと連携して改善活動を遂行できる方 - 職場ルールを遵守し, 問題発生時に適切な報告• 連絡• 相談(報連相)ができる方 - 関係部門と円滑にコミュニケーションを図る能力を有している方 - 業務に対して前向きかつ主体的に取り組める方 - 自己管理能力(業務面• 健康面の双方)を有している方 歓迎要件 - PHOTOプロセスエンジニアリング業務の経験を有する方 About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities - from the data center to the intelligent edge and across the client and mobile user experience. To learn more, please visit micron.com/careers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_japan@micron.com Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards. Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron. AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification. Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.

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Engineer3 days ago
Full TimeRemoteTeam 45,000Since 1978

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. ディスクリプション Description プランニングエンジニアは, それぞれの製造エリア単位で生産設備能力ならびに投資額計算を精度良く実施することにより, Fab15の生産計画, 投資計画に責任を持つ。またMCT, サプライチェーン部門, Fab15他部門等と協力し, 将来のFab15の姿をウェハアウト, 投資額の面から明確にしていくものである。 Planning engineer is responsible for Fab15 production planning and Capital expenditure scheme through implementation of production tool capability and investment cost calculation accurately to meet its requirement by each fab area and also take care of visualizing the future of Fab15 on a wafer out and investment-wise with support of MCT, Supply Chain and other departments in Fab15. 役割詳細(Role detail)(Roles and responsibilities) - 生産能力/投資計算(Capacity/Capital expenditure calculation) - Micronの生産能力計算データ構造, 手法を良く理解し, 製造各エリアレベルで生産能力を計算, ウェハアウト生産Mixの実現を確実にする。 Understand Micron's capacity calculation data structure and methodology to make sure that each process area can calculate their capacity in order to realize Waferout production mix - 3カ月に一度MOR updateに沿った生産能力ならびに投資額の算出を行う。 Calculate capacity and capital expenditure in accordance with MOR update on a quarterly basis. - 製品におけるMOR/PORのGapを認識し, 関係者に対して情報を提供する。 Recognize gaps of MOR/POR for each DID and pass down the information accordingly to the stakeholders - 適切なシステムの使用, 定期的なチェックにより, 生産能力計算の前提となるパラメータを精度よく維持する。 Maintain parameters accurately used for Capacity calculation through regularly use and periodical check - MCTと生産能力計算結果データのレビューを実施しすることにより他Fabとのベンチマークを行い, そのGapを理解し埋める活動を提案する。 Benchmark with other Micron Fabs through a joint review with MCT on a capacity calculation results and promote activities to develop understanding of and narrow the gap. - PEE/RnDと協力し投資額の最小化のためのアイデアを創出し提案する。 Create and propose ideas to minimize capital expenditure with collaboration with PEE and R&D - 将来の生産Mix変更に伴う検証 (シナリオ) Validation for the future production mix change(Scenario) - サプライチェーン部門(SnOP)と連携し, 4半期に2度, 市況や需要その他理由による将来の生産Mix変更(シナリオ)を生産能力と投資の面から検証する。 Collaborate with SnOP to verify and validate scenario two times in a quarter for potential production mix change due to market volatility, demands and other reasons from perspectives of capacity and capital. - 上記変更について, 関係者と情報共有する。 Share information among stakeholders in case of scenario modification - 生産能力計算結果に基づいた余剰設備の情報をレイアウトエンジニアへ情報提供する。 Provide information on excess tools based on the capacity calculation result to Engineers - その他Other requirements - Fabのプロジェクト業務において, ウェハアウトプット量や投資額等のデータが必要な場合は, プロジェクトに参加し情報提供する。 If you need to involve to obtain information on wafer output at any projects in the fab, capital expenditure and whatever, take part in associated ones to get message across. 要件(全て満たしている必要は無い) Qualifications to apply(not necessarily to meet all the requirements) - 1年以上のExcel, Powerpointの使用経験があること(必須) More than one(1) year experience of using Excel and Powerpoint(necessary to have) - 生産指標, 製造設備における一般知識を有する。 General knowledge for production key performance index, tools and equipments - 基本的な生産能力計算コンセプトを理解している。 Understanding of basic capacity calculation concept - 口頭, 記述にて英語のコミュニケーション能力を有する。 Have a better communication skill in verbal and written English - 強い問題解決能力を有する。 Strong ability for problem solving About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities - from the data center to the intelligent edge and across the client and mobile user experience. To learn more, please visit micron.com/careers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_japan@micron.com Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards. Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron. AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification. Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.

Japan