Role Description The mission of the Simon-Skjodt Center for the Prevention of Genocide is to alert the national conscience, influence policy makers, and stimulate worldwide action to confront and halt acts of genocide and other atrocity-related crimes against humanity. We work to make the prevention of genocide a core foreign policy priority for leaders around the world through a multipronged program of policy analysis and engagement, research, and outreach. Interns will assist with policy analysis and engagement while tracking various risks of mass atrocities and the latest developments in the field of genocide prevention. Major Duties and Responsibilities: - Undertake a semester-long research project and produce a policy memo. - Research and analyze dynamics in countries experiencing or at risk of experiencing mass atrocities. - Draft written products relating to the prevention of or response to mass atrocities in these contexts. - Support outreach to policymakers on thematic areas of mass atrocity prevention and response as well as on particular cases. - Assist in tracking policy outreach to key stakeholders. - Support the organizing of private or public convenings. - Prepare detailed notes from interviews and meetings. - Other duties as assigned. Qualifications - Pursuing an undergraduate degree (as junior or senior at the time of applying) or graduate degree from an accredited university. - A strong interest in genocide and mass atrocity prevention, as demonstrated by dedicated coursework, research experience, and/or professional experience. - Excellent communication and collaboration skills. - Strong organization and attention to detail. Requirements - Experience researching and writing about contemporary mass atrocities and their prevention, as demonstrated by dedicated coursework, research experience, and/or professional experience. - Experience conducting research about contemporary cases of mass atrocities and/or countries at risk of potential mass atrocities. - Experience working or volunteering with a non-governmental organization, think tank, or governmental office. How To Apply A complete application consists of the following: - Cover Letter - Resume - Writing Sample (see referenced criteria below) Incomplete applications received will not be considered for advancement. To apply, please submit a one-page resume, one-page cover letter, and writing sample. The writing sample should be a relatively short (5-7 page) policy memo or excerpt from a class paper. The writing sample will be evaluated on two main criteria: (1) candidate’s ability to conduct research and analysis on topics relevant to the Simon-Skjodt Center; and (2) candidate’s ability to communicate clearly about research findings. Eligibility Criteria - The student must be 18 years or older currently enrolled as a full-time student at an accredited college or university. - The student must have completed at least the first semester of their freshman year (At least at the time of application). - Provide proof of legal right to work in the United States. - Must be able to pass a background check. - Must reside in the United States for the full duration of the internship program. - Must complete their background check while physically present in the United States. Interviews for the Fall 2026 internship program will begin in August 2026 for advanced applicants. Final selection decisions will be made in September 2026, and all candidates will be notified of their status via email by Human Resources.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Specialist, Contact Center (Trilingual) The Contact Center team is seeking a Specialist, Contact Center to support day-to-day customer operations and help advance the customer experience through problem-solving, service excellence, and continuous improvement. The ideal candidate is analytical, highly motivated, and effective in managing customer inquiries, identifying trends, and collaborating across teams. This role also requires professional communication in English to support customers and regional stakeholders, as well as strong AI literacy and a high level of comfort adopting AI-enabled tools to improve efficiency and service delivery. Job Description Summary 1. Supports day-to-day Cross Border Services operations within the Contact Center, ensuring customer support meets established service standards, SLAs, and XBS policies and procedures. 2. Provides service and support for Mastercard products and services directly to customers across phone, email, chat, and other approved channels. 3. Identifies recurring issues and contributes to process improvement initiatives that enhance service delivery and optimize resources. 4. Performs trend analysis, planning, forecasting, and monitoring, and helps develop business cases to address operational challenges. 5. Investigates and resolves customer inquiries, issues, and service requests in accordance with established policies and procedures, escalating complex matters to senior resources when needed. Responsibilities:• Supports the investigation and resolution of customer product and service inquiries, issues, and requests under general supervision.• Applies established policies and procedures to assess customer issues, identify trends, and recommend opportunities for improvement.• Collaborates with team members and cross-functional partners on projects and initiatives related to customer support delivery. About you: Knowledge/ Skills/ Abilities 1. Bachelor's degree or equivalent experience, preferably in Business Administration or Communication, with 3-5 years of experience in the financial services industry and/or customer service environment. 2. Demonstrated experience in customer support, including the ability to manage multiple priorities, document processes, and contribute to small projects from end to end. 3. Strong written, verbal, and interpersonal communication skills, with the ability to deliver high-quality work, collaborate effectively with stakeholders, and demonstrate AI literacy with a high level of comfort using AI-enabled tools responsibly and effectively. 4. Experience investigating and resolving advanced customer product or service issues and applying customer service standards, processes, and tools. 5. Advanced proficiency in Microsoft Office, including intermediate Excel skills. Bilingual proficiency required, including advanced English skills; additional proficiency in French, Portuguese, or Mandarin is preferred. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Role Description We are hiring new Seasonal Call Center Representatives! This is a temporary position with a flexible schedule, running from mid-September to late December, with the possibility of extension into early next year or conversion to a permanent position based on performance and business needs. - Handles incoming customer calls, places orders, answers questions, and promotes products and/or services; striving for total customer satisfaction with each interaction. - Responsible for answering incoming customer calls, taking orders, utilizing company policies and resources to solve customer issues, promoting products and/or services, and directing calls to the managerial team when necessary. - Engages with customers and is always ready to offer information on merchandise and services. This is a CR-based position. To be considered, please be aware that you must be legally authorized to work in Costa Rica. Qualifications - English Level: C1 (advanced verbal and written) - Strong listening skills - Customer Service oriented (respectful, friendly, proactive, courteous, etc.) - High attention to detail - Ability to make decisions quickly - No specific career is required - No experience required (Call Center experience is a plus) Requirements - Employees need to be able to work between 16-29 hours per week during low season. - During peak, there could be an option to extend the number of working hours. Benefits - Extraordinary employee experience - Flexible schedule - Remote first = Work from home anywhere in Costa Rica (we provide all the required equipment) - L.L.Bean employee discount - Company doctor - Employee Assistance Program (EAP)

• Lead and deliver strategic consulting engagements focused on retail and commercial digital banking, contact center operations, branch strategy, and customer/member experience. • Assess current-state operating models, technology environments, and service delivery capabilities for banks and credit unions. • Develop strategic roadmaps that align people, processes, technology, and business objectives. • Advise clients on digital banking transformation initiatives, including online banking, mobile banking, digital onboarding, treasury management, and self-service capabilities. • Lead vendor evaluation, selection, and RFP processes for digital banking platforms, contact center solutions, CRM systems, and related technologies. • Facilitate executive workshops, strategic planning sessions, governance meetings, and client roundtables. • Analyze operational, financial, and experience data to identify opportunities for process improvement and operational efficiencies. • Leverage Cornerstone's proprietary research, benchmarking, and industry intelligence to develop actionable client recommendations. • Develop and deliver executive-level presentations, strategic assessments, and client deliverables. • Contribute to business development efforts, including proposal development, client relationship expansion, conference presentations, and thought leadership initiatives. • Collaborate across Cornerstone practice areas to deliver integrated, cross-functional consulting solutions. • Maintain deep knowledge of emerging banking technologies, payments trends, fintech innovation, and evolving customer experience expectations.