Role Description The specialist is responsible for answering inbound calls and initiating outbound calls in a timely and efficient manner and acts as liaison between field associates and store managers to ensure all maintenance jobs are completed. - Ability to liaison with field associates to prioritize - Anticipate and identify problems, and develop a plan to implement solutions - Capacity to work independently on a team - Communicate professionally with management, suppliers and associates - Complete all relevant administration duties in timely fashion - Detail-oriented, demonstrated follow-through with a “hands on,” “can do,” and “Jack of all trades” positive attitude. - Ensure that products are delivered in a timely manner, and that the quality of the goods received are satisfactory - Escalates any shipping errors to management to address with appropriate parties as needed - Evaluate purchase requisitions and generate purchase orders to facilitate payment of household goods/costs - Excellent written and verbal communications skills - Experience managing multiple customers, managing multiple projects and tasks and ability to prioritize meeting deadlines - Maintain pricing in parts lists in company software for specific suppliers on a periodic basis - Manage cancellation of open purchase orders (past due PO management) - Research invoice discrepancies for adjustment or dispute with supplier - Reviews all orders for accuracy regarding agreed price, mode of shipping, and requested delivery time - Self-Motivated successfully complete and learn new task - Solid problem-solving skills and attention to detail - Solves problems in an unbiased, logical manner - Submit improvement ideas that contribute to the team’s success - Support field technician’s special delivery needs promptly and prioritizes properly as emergencies arise Qualifications - High School Diploma - Effective oral and written communication and customer service skills - Ability to multitask, prioritize and manage time effectively - Ability to navigate multiple systems simultaneously - Experience in Windows 10, Microsoft Office suite and/or Microsoft teams - Advance knowledge of MS Office Suite Excel & Word - Self-Motivated and a Willingness to learn new skills - Ability to work remotely Benefits - Generous benefits package including 28 days of PTO - 401(k) match with immediate vesting and company match Company Description City Facilities Management (US) LLC is a leader in end-to-end integrated facilities management for some of the top retailers and grocers across the nation. Through our unparalleled self-performance team of highly skilled technicians, customer service gurus, energy experts and more, City FM delivers exceptional service quality and cost savings using a holistic, data-driven approach to facilities management. With offices in Jacksonville, FL and Burlington, MA since 2016, City FM is part of the GDI Ainsworth family founded 90 years ago. Ainsworth is Canada’s leading integrated multi-trade services provider with over 4,000 team members across US and Canada.

Role Description The specialist is responsible for answering inbound calls and initiating outbound calls in a timely and efficient manner and acts as liaison between field associates and store managers to ensure all maintenance jobs are completed. - Ability to liaison with field associates to prioritize - Anticipate and identify problems, and develop a plan to implement solutions - Capacity to work independently on a team - Communicate professionally with management, suppliers and associates - Complete all relevant administration duties in timely fashion - Detailed-oriented, demonstrated follow-through with a “hands on,” “can do,” and “Jack of all trades” positive attitude. - Ensure that products are delivered in a timely manner, and that the quality of the goods received are satisfactory - Escalates any shipping errors to management to address with appropriate parties as needed - Evaluate purchase requisitions and generate purchase orders to facilitate payment of household goods/costs - Excellent written and verbal communications skills - Experience managing multiple customers, managing multiple projects and tasks and ability to prioritize meeting deadlines - Maintain pricing in parts lists in company software for specific suppliers on a periodic basis - Manage cancellation of open purchase orders (past due PO management) - Research invoice discrepancies for adjustment or dispute with supplier - Reviews all orders for accuracy regarding agreed price, mode of shipping, and requested delivery time - Self-Motivated successfully complete and learn new task - Solid problem-solving skills and attention to detail - Solves problems in an unbiased, logical manner - Submit improvement ideas that contribute to the team’s success - Support field technician’s special delivery needs promptly and prioritizes properly as emergencies arise Qualifications - High School Diploma - Effective oral and written communication and customer service skills - Ability to multitask, prioritize and manage time effectively - Ability to navigate multiple systems simultaneously - Experience in Windows 10, Microsoft Office suite and/or Microsoft Teams - Advance knowledge of MS Office Suite Excel & Word - Self-Motivated and a Willingness to learn new skills - Ability to work remotely Benefits - Generous benefits package including 28 days of PTO - 401(k) match with immediate vesting and company match Company Description City Facilities Management (US) LLC is a leader in end-to-end integrated facilities management for some of the top retailers and grocers across the nation. Through our unparalleled self-performance team of highly skilled technicians, customer service gurus, energy experts and more, City FM delivers exceptional service quality and cost savings using a holistic, data-driven approach to facilities management. With offices in Jacksonville, FL and Burlington, MA since 2016, City FM is part of the GDI Ainsworth family founded 90 years ago. Ainsworth is Canada’s leading integrated multi-trade services provider with over 4,000 team members across US and Canada.

• Responsible for the leadership and direction of PHS purchased services and non-clinical supplies • Supplier selection and rationalization • Contract negotiations • Contracting and contract management • Supplier certification and performance management • Procurement requisitioning • Supplies and services formularies • Purchasing • Enforcement of PHS Purchasing, Contracting, and Authorization Policies • Optimizing labor and technology resources to provide customer-focused value analysis and procurement services • Develop and manage strategic plan with goals and objectives • Stay abreast of industry best practices • Provide leadership and direction to staff • Organize staff and resources to execute initiatives effectively • Manage staff scheduling and assignments • Oversee management of Opportunity Tracking Report (OTR) • Lead efforts to integrate Value Analysis program • Manage Supplier credentialing program • Collaborate with Accounts Payable leadership • Lead research and drill-down for supplies and services expenses • Ensure compliance with all healthcare regulations and standards • Support emergency/disaster preparedness

Role Description The Category Manager is accountable for the planning, execution, and optimization of assigned categories across assortment, pricing, promotions, procurement, and supplier partnerships. This position synthesizes market, customer, and performance insights into recommendations that maximize revenue, margin, and share across distribution channels. The position collaborates cross functionally to influence decisions and continuous improvement. - Analyze category performance, customer account behaviors (e.g., purchasing patterns, product requirements, price expectations) and market dynamics to identify opportunities that drive revenue, margin, and category health. - Create, maintain, and interpret reports and dashboards to explain category performance and business drivers across distribution channels. - Partner with internal teams and suppliers/manufacturers on sourcing execution; align pricing, promotions, and assortment to achieve category goals and account based sales objectives; ensure adherence to supplier governance and procurement practices. - Monitor category, supplier, and channel performance targets, identify risks, gaps, and opportunities to enhance profitability. - Identify and recommend enhancements across promotional planning, distribution efficiency, and sales processes. - Evaluate category placement and visibility needs within distribution environments and digital shelves using space management/ assortment management principles and category tools and analytics to support sales effectiveness. - Comply with Company and department policies and standards; performs other duties as assigned. - Engage the field and sales teams by supporting category and vendor specific plans, delivering and facilitating product and category training, and assisting with assigned vendor programs, events, trade shows, and regional or local activities; may track and report on field engagement or training effectiveness to support higher levels of sales accountability and execution. Qualifications - Bachelor's Degree in Marketing, Business, Finance, Supply Chain, or related field or equivalent education and/or experience. - 2 years of category management, sourcing or procurement experience. Requirements - Experience in distribution, supply chain, or B2B sales environments. Skills and Abilities - Strong analytical skills; ability to interpret complex datasets and translate insights into actionable recommendations. - Effective written and verbal communication skills, able to present insights to cross functional teams and leadership. - Ability to build collaborative relationships with internal partners, suppliers, and manufacturers. - Negotiation, influencing and problem-solving skills. - Ability to manage multiple priorities maintaining quality, timeliness and accuracy. - Strong spreadsheet and modeling skills; familiarity with category management and sourcing tools. Physical and Cognitive Demands - Communicate/Hearing: Frequently - Communicate/Talking: Frequently - Learn New Tasks or Concepts: Frequently - Make Timely Decisions in the Context of a Workflow: Frequently - Complete Tasks Independently: Constantly - Maintain Focus: Constantly - Remember Processes & Procedures: Constantly - Stationary Position (Seated): Constantly - Vision: Constantly - Hand/Eye Coordination: Occasionally - Bend: Rarely - Complete Tasks in a Noisy Environment: Rarely - Feeling/Grasping/Handling: Rarely - Move/Traverse: Rarely - Repetitive Motions: Rarely Working Environment - Office: This position primarily operates in a professional office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building's primary work areas consist of desks, chairs, computers, and other office equipment and devices for professional services. - Remote: This position primarily completes work from a remote setting, most commonly, a home office. This may be referenced as flexible workplace. Travel Requirements - 0%: This position does not require travel. Benefits - Full Medical, Dental, and Vision benefits and an integrated Wellness Program. - 401(k) Match Retirement Savings Plan. - Paid Time Off (PTO). - Holiday Pay & Floating Holidays. - Volunteer Time Off (VTO). - Educational Assistance Program. - Full Paid Parental and Adoption Leave. - LifeWorks (Employee Assistance Program). - Patterson Perks Program. Compensation The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. $68,300.00 - $88,766.67 EEO Statement Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.