• Guide beneficiaries as they navigate their health insurance options • Consult and advise clients over the phone on health insurance • Ensuring customers get the right coverage for their situation • Meet daily sales metrics and goals • Make outbound calls to follow up on leads and cross sell ancillary products

• Manage end-to-end credentialing and re-credentialing processes for Clinical Psychologists (PsyD/PhD), therapists (LCSWs, LPCs, LMHCs) and other remote clinical providers • Maintain and audit all provider profiles in CAQH, ensuring information is current, attested, and fully compliant • Perform primary source verifications of provider licenses, certifications, education, and malpractice insurance history • Maintain secure, centralized physical and digital provider credentialing files, fee schedules, and databases • Prepare, submit, and track provider enrollment applications with payers • Compile and distribute monthly provider rosters to active insurance plans to ensure payer directories remain accurate • Identify and resolve provider-level NPI, taxonomy, or enrollment errors that cause clearinghouse or payer-level claim rejections • Actively track credentialing cycle times and report on application statuses across our active expansion pipeline • Monitor contracting pipelines, ensuring group contract addendums and provider agreements are executed correctly • Support the operations team by gathering data and preparing applications to challenge commercial panel closures (network adequacy appeals) • Regularly audit payer directories to ensure Josi Health providers are visible and active • Monitor licensure and certification expiration dates (e.g., state medical licenses, DEA, malpractice) and send timely renewal alerts to providers • Collaborate closely with recruiting and clinical teams to coordinate the onboarding schedule of incoming providers • Adhere strictly to NCQA standards, URAC guidelines, and HIPAA regulations regarding data security and privacy • Provide clear, professional updates to providers on their credentialing status, making document retrieval as painless as possible

• To provide approved responses to medical enquiries from external customers (healthcare professionals, patients, pharmaceutical clients) including call handling in Italian and English. • To accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes • To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely • To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service • Providing management with regular updates regarding project status and metrics concerning enquiries • Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits

• Provide approved responses to medical enquiries from external customers (healthcare professionals, patients, pharmaceutical clients) including call handling in Italian and English. • Accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes. • Ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely. • Participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service. • Provide management with regular updates regarding project status and metrics concerning enquiries.