• Own and manage the full Salesforce org including configuration, customisation, data integrity, and platform performance • Architect and deliver solutions across Data Cloud, Marketing Cloud, Agentforce, Service Cloud, and/or Voice • Lead complex, large-scale Salesforce implementations from scoping through to post-go-live optimisation • Translate business requirements into scalable technical solutions with minimal oversight • Manage user administration, permissions, flows, process automation, and system integrations • Drive data quality, deduplication, and governance across the Salesforce ecosystem • Produce clear documentation, release notes, and stakeholder-facing updates • Maintain MDM and endpoint compliance standards in line with IT security policies

Role Description The Jr Salesforce Administrator will work directly with our Sr. Salesforce Administrator to assist with data imports and data migrations which will require mapping configurations and writing SOQL queries using Data Loader. The Jr. Salesforce Administrator will monitor and keep daily management of our Cases Ticketing Object. They will analyze and review standard and complex inquiries, and collaborate with our Salesforce Admin on the best approach of executing those jobs/tasks in a timely manner. They will have an advanced skill set of Microsoft Excel specifically with Macros and Formulas. Principal Duties and Responsibilities - Assist the Salesforce Administrator with the management of system configuration, including design, data imports, and data migration. - Daily Management and Maintenance of the Cases Ticketing application. General System Administration. - Daily management of the Intacct and Salesforce integration, Classy, and GoFundMe Pro. - Review scenarios and implement changes in accordance with change management requirements. - Assist the Salesforce Administrator with functional testing, and rollout of customizations, workflows, custom objects, new enhancements, application releases, and system integration based on user/business needs. - Manage custom fields, forms, records, lists, and workflows to meet business requirements. Management of User Acceptance testing tasks. - Maintain the integrity of the sandbox environments and assist with change sets. - Build and maintain proper system permissions access for all roles. - System configuration, data integrity, and all system-related policies and procedures. - Review upgrades to evaluate the impact on processes, configurations, and customizations. - Ability to analyze complex problems and assess how Salesforce can be utilized to solve them. - Builds, runs, distributes, and supports in-depth dashboards, searches, and operational reports to provide insight into data needs for all team functions. - Performs additional duties as required. Qualifications - A Bachelor’s degree or equivalent combination of education and experience is required. - At least 2 years Salesforce experience. Salesforce Certification is preferred but not required. - Ability to write standard SOQL queries data import mapping to support projects and saved search requests. - Strong understanding of the Salesforce platform, with the ability to build custom formula fields, processes, custom views, and other content of intermediate complexity preferred. - Strong understanding of Salesforce best practices and functionality preferred. - Experience with nonprofit processes preferred. - Strong analytical and problem-solving skills; ability to work creatively in a problem solving team environment. - Excellent customer service skills; ability to form relationships both externally and internally. - Excellent written and verbal communication skills. - Demonstrate Proficiency in Excel specifically Macros and Formulas. Requirements - Must have unimpeachable integrity and trustworthiness and possess remarkable tact, discretion, and professionalism. - Verbal and written communication skills will be used daily. - Maintains effectiveness under pressure. - Ability to lift 25 lbs. - Flexible for overnight business travel. - Flexible to work evenings and weekends as needed. Equal Employment Opportunity CTF and ADP provide equal employment opportunities to all employees and applicants in all Foundation facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, (or related medical conditions, including, but not limited to lactation), physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. They are not intended to be considered an exhaustive list of all responsibilities, duties and skills required.

Role Description Jacoby & Meyers is currently seeking a smart and determined Salesforce Administrator to join our growing team. Core duties and responsibilities include the following: - Administer, configure, and maintain the Salesforce platform to support daily business operations. - Partner with business stakeholders to gather requirements and implement scalable, declarative Salesforce solutions. - Optimize business processes through automation, system enhancements, and continuous platform improvements. - Manage user access, security, data integrity, and system performance to ensure a secure and reliable Salesforce environment. - Support end users by troubleshooting issues, providing training, and promoting adoption of Salesforce best practices. - Collaborate with cross-functional teams to ensure Salesforce aligns with evolving business needs and organizational goals. - Maintain system documentation and ensure compliance with Salesforce governance and security standards. Your Tasks: - Configure and maintain Salesforce using declarative tools, including custom objects, fields, page layouts, record types, validation rules, formulas, and Lightning App Builder. - Build, maintain, and optimize Salesforce Flows, approval processes, and other automation to improve business efficiency. - Manage user accounts, roles, profiles, permission sets, sharing rules, and security settings. - Create and maintain reports, dashboards, and list views to support business reporting and decision-making. - Troubleshoot and resolve Salesforce issues related to configuration, automation, data quality, user access, and system functionality. - Collaborate with business stakeholders to gather requirements and recommend scalable Salesforce solutions. - Support Salesforce integrations by coordinating with technical teams and assisting with testing and issue resolution. - Perform data imports, exports, cleansing, and deduplication to maintain data integrity. - Develop and maintain system documentation, including user guides, process documentation, configuration records, and release notes. - Conduct user training and provide ongoing support to promote Salesforce adoption and best practices. - Test new Salesforce releases and enhancements, coordinate user acceptance testing (UAT), and assist with change management activities. - Stay current on Salesforce features, releases, and industry best practices, recommending improvements to maximize platform capabilities. Qualifications - Bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent work experience. - 3–5 years of experience administering Salesforce in a business environment or as a consultant. - Strong understanding of Salesforce architecture, including standard and custom objects, security model, profiles, permission sets, record types, and page layouts. - Experience building and maintaining Salesforce Flows and other declarative automation tools. - Experience with reports, dashboards, and data management tools such as Data Loader or Data Import Wizard. - Familiarity with Salesforce Lightning Experience and Lightning App Builder. - Experience supporting Salesforce integrations and understanding of REST APIs and data synchronization concepts. - Excellent analytical, troubleshooting, and problem-solving skills. - Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders. Requirements - Salesforce Certified Administrator (required or strongly preferred). - Salesforce Advanced Administrator certification. - Salesforce Business Analyst or Platform App Builder certification. - Experience with Sales Cloud and/or Service Cloud. - Experience with data migration, cleansing, and governance. - Familiarity with DevOps tools, sandbox management, and change deployment processes. - Basic understanding of SOQL, Apex, or Salesforce development concepts to effectively collaborate with developers. - Experience working in Agile project environments. Benefits - Flexible Schedules - Medical, Dental, Vision and Pet Insurance - 401(k) with Company Match - Company-paid Life Insurance and AD&D Coverage, Voluntary Life Insurance - Short-term and Long-term Disability - Employee Assistance and Travel Assistance Programs - Paid Time Off, Paid Sick Time, Paid Holidays - Health FSA and Dependent Care FSA - Accident Insurance - Commuter Transportation Incentive - Cell Phone and Internet Stipend - Fully-paid parking - Learning and Development Programs - Remote Positions

Role Description We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and help managing the product road map. Our Salesforce user experience is of great importance to us; therefore, the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority. We are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact. In this position you will work in a small team that manages multiple Salesforce Orgs across the State agencies with significant impact to State's businesses and private citizens. Qualifications - Strong Salesforce product knowledge and at least 3+ years of Salesforce Administration hands-on experience with Community and Service clouds - Strong integration experience with Mulesoft API layer - Strong integration experience with SAML/OAuth based Identity platforms - Certified Salesforce Administrator - Trailhead Badges/Super Badges - Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder (Desirable) - Bachelor's degree, or professional qualification (Desirable) Requirements - All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules with a strong emphasis on security - Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports - Sandbox environment management - Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience - Own the communication of any platform changes to end users and stakeholders - Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer - Handle user support tickets, monitor and improve user adoption with ongoing user training and maintain technical documentation - Working with integrated applications including MuleSoft, IBM FileNet, Box, Payment platforms, Antivirus solutions Company Description