• Brindar atención y soporte a clientes durante todo el proceso de servicio. • Coordinar citas, entregas, solicitudes y seguimiento de servicios. • Mantener comunicación constante con clientes, abogados, proveedores de salud y equipos internos. • Actualizar y gestionar información de clientes y casos de manera organizada y precisa. • Dar seguimiento a documentación y solicitudes para garantizar una experiencia excepcional al cliente.

• Provide first line response for customers requiring assistance with information technology issues and problems. • Perform remote software implementations, and provide follow-up product support via telephone, email, and web-based contact channels. • Deliver professional and timely client communications regarding updates, ongoing support items, and product implementation services. • Thoroughly track, organize and document all product support related activities. • Be part of a collaborative effort to improve the team’s performance indicators (KPIs/Dashboards), through data collection and reports. • Develop and maintain a full understanding of Toolbox products and services and stay abreast of relevant industry trends and best practices • Manage issues to resolution, updating the helpdesk system and communicating with relevant parties and managers. • Monitor/Maintain system alerts and escalate errors. • Quickly and accurately determine incident scope and impact of assigned tickets. • Follow up on tickets at predefined intervals until resolved. • Perform other duties as assigned.

Motor First Notification of Loss (FNOL) Customer Experience Specialist – UK Location: United Kingdom (Remote) Work Arrangement: Fully Remote Employment Type: Full-tim About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. About the role As a Customer Experience Specialist at Reserv, you will be an integral part of our dedicated team focused on providing exceptional service to our customers during the insurance claims process. You will handle motor ‘FNOL’ by phone and email inquiries, provide support, and ensure a smooth and positive experience for all involved parties as they navigate their claims journey. Your expertise in insurance and claims will enable you to deliver exceptional, empathetic assistance. What you'll do - Serve as the primary point of contact for customers, providing professional and compassionate assistance throughout the claims process via phone, email, and other communication channels - Anticipate the customer needs and take action to manage the process to full resolution - Provide guidance and information to customers regarding the claims process, taking any additional steps necessary for the prompt and accurate resolution of their claims - Develop and maintain a solid understanding of claim procedures to provide accurate and consistent information to customers - Accurately record and update customer information, claim details, and related documentation in our internal systems, ensuring data integrity and adherence to company protocols - Identify and address customer concerns, complaints, and disputes with empathy and professionalism - Work collaboratively with internal teams to investigate and resolve complex issues, escalating matters when necessary to achieve timely resolutions - Strive to exceed customer expectations by delivering exceptional service, actively listening to customer feedback, and proactively seeking ways to improve the customer experience - Adhere to company policies, procedures, and regulatory requirements, ensuring the privacy and confidentiality of customer information at all time Qualifications - 5 GCSE’s or equivalent, insurance certifications are a plus - Previous experience in customer service within insurance or a call center environment with a focus on claims; high volume, fast-paced - Strong knowledge of insurance claims processes, terminology, and best practices - Excellent communication skills, both verbal and written, with the ability to explain complex concepts clearly and empathetically to customers - Active listening skills to understand customer needs, concerns, and emotions, and respond appropriately - Strong problem-solving and critical-thinking abilities - Proficiency in using customer relationship management (CRM) systems and other relevant software applications - Empathy, patience, and resilience to handle challenging customer interactions with professionalism and composure - Strong organizational and time management skills to prioritize tasks and meet deadlines effectively - Enjoy telephone conversations Benefits - Generous health-insurance package with nationwide coverage - Pension plan with employer contributions - Industry Qualifications paid by us (after a qualifying period) - Competitive holiday / leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized! - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

• recommend upgrades to health plans • Conduct research and do outbound calls for customer inquiries • Assist members with their online health account • Support customer experience and the overall success of the team