• Resolver problemas relacionados con cuentas de clientes, políticas internas y soporte general. • Brindar atención multicanal (chat, correo electrónico y/o voz) de manera humanizada, con alto volumen y variedad de solicitudes. • Gestionar múltiples atenciones simultáneamente a través de diferentes canales, utilizando diversas herramientas en línea. • Consultar constantemente guías internas y seguir normas y políticas de atención con precisión. • Alcanzar y mantener los indicadores de desempeño (Satisfacción del Cliente, Tiempo Promedio de Atención, Calidad). • Comunicarse con el equipo interno en inglés: la lectura e interpretación de textos en inglés son esenciales.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a proactive and customer-oriented Virtual Travel Advisor to assist clients in organizing smooth, stress-free travel experiences. This is a remote position offering flexibility and growth for individuals who enjoy planning, sales, and delivering exceptional service. - Engage with clients via phone, email, and online platforms - Recommend travel packages, accommodations, cruises, and flights - Prepare detailed travel proposals and itineraries - Manage reservations and ensure booking accuracy - Provide support before, during, and after travel - Stay informed about destination updates, travel policies, and promotions - Build repeat business through strong client relationships Qualifications - Strong communication and interpersonal skills - Sales-driven mindset with customer-first approach - Ability to manage multiple bookings efficiently - Tech-savvy and comfortable working remotely - Prior travel, hospitality, or sales experience is an advantage Benefits - Fully remote work environment - Flexible scheduling options - Professional training and ongoing mentorship - Access to travel industry discounts

• Atendimento ágil e humanizado (Nível 1): realizar o primeiro atendimento aos usuários via múltiplos canais, garantindo respostas rápidas e cordiais. • Auxílio no diagnóstico: aprender a realizar investigações iniciais para identificar dúvidas funcionais ou comportamentos inesperados na plataforma. • Apoio no escalonamento: documentar casos que precisem de análise aprofundada e encaminhá-los com clareza para os demais times envolvidos no processo. • Gestão de tickets: organizar a fila de atendimentos, garantindo que nenhum cliente fique sem resposta e respeitando os prazos combinados (SLAs). • Base de conhecimento: auxiliar na criação e atualização de FAQs, manuais e artigos de ajuda, transformando o aprendizado do dia a dia em conteúdo para o cliente. • Aprendizado contínuo: participar de reuniões de feedback, treinamentos e convivência para dominar as regras de negócio do mercado financeiro.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Are you a skilled interpreter looking for a flexible and rewarding opportunity? We are seeking talented individuals proficient in Chaldean and English to join our team of international interpreters. If you have a passion for languages and a commitment to providing excellent service, we want to hear from you! - Answer calls professionally, acting according to the interpreter’s code of conduct - Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically) - Go into internal professional training - Communicate and report to your team leader Qualifications - Fluency in English and Chaldean - Minimum 6 months interpretation experience preferred - Excellent listening, retention and note taking skills to maintain a high level of accuracy - Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions - Ability to explain certain cultural concepts to avoid miscommunication with permission or at the request of the client Requirements - 90% English proficiency - Steady wired internet connection - USB wired headset - Windows 10 or Mac Benefits - Fully remote. Interpreter works from his/her home office - Full-time contractor position - Immediate availability to start working after onboarding - Monthly payments - Per minute rate Company Description Join us and become part of a dynamic team that values your skills. Apply today and start making a difference in the world of interpretation!