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Leading Next Generation CX

Especialista en Atención al Cliente Bilíngue, Español – Mídias Sociales

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 89,377Since 1999H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

88 days ago

Salary

R$2.5K / month

Seniority

Senior

High SchoolSpanishEnglish

Job Description

Especialista en Atención al Cliente Bilíngue, Español – Mídias Sociales

Atento

• Resolver problemas relacionados con cuentas de clientes, políticas internas y soporte general. • Brindar atención multicanal (chat, correo electrónico y/o voz) de manera humanizada, con alto volumen y variedad de solicitudes. • Gestionar múltiples atenciones simultáneamente a través de diferentes canales, utilizando diversas herramientas en línea. • Consultar constantemente guías internas y seguir normas y políticas de atención con precisión. • Alcanzar y mantener los indicadores de desempeño (Satisfacción del Cliente, Tiempo Promedio de Atención, Calidad). • Comunicarse con el equipo interno en inglés: la lectura e interpretación de textos en inglés son esenciales.

Job Requirements

  • Tener mínimo 18 anos de edad;
  • Tener mínimo Educación Secundaria Completa (la educación superior/completa será una diferencia);
  • Deseable tener esperiencia en call center;
  • Deseable tener conocimento en marketing digital pago y midia sociales;
  • Tener español Nível Nativo/Fluente (habrá testes);
  • Tener Inglês Nível Intermedio o Avanzado (habrá testes);
  • Es Necesario vivir residir en São Paulo, capital/Gran São Paulo.

Benefits

  • Vale Transporte;
  • Vale refeición y/o vale alimentação;
  • Seguro de Vida;
  • Auxílio funeral;
  • Auxílio guarderia/ Niño especial;
  • Descuento en Productos;
  • Asistência Odontológica;
  • Asistência Médica;
  • Descuentos en Gymnasios / Práticas Deportivas;
  • Parcerias educacionais com descontos em cursos;
  • Plan de carrera;
  • Asistencia Home Office

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