Leading Next Generation CX
Especialista en Atención al Cliente Bilíngue, Español – Mídias Sociales
Location
Brazil
Posted
88 days ago
Salary
R$2.5K / month
Seniority
Senior
Job Description
Especialista en Atención al Cliente Bilíngue, Español – Mídias Sociales
Atento
• Resolver problemas relacionados con cuentas de clientes, políticas internas y soporte general. • Brindar atención multicanal (chat, correo electrónico y/o voz) de manera humanizada, con alto volumen y variedad de solicitudes. • Gestionar múltiples atenciones simultáneamente a través de diferentes canales, utilizando diversas herramientas en línea. • Consultar constantemente guías internas y seguir normas y políticas de atención con precisión. • Alcanzar y mantener los indicadores de desempeño (Satisfacción del Cliente, Tiempo Promedio de Atención, Calidad). • Comunicarse con el equipo interno en inglés: la lectura e interpretación de textos en inglés son esenciales.
Job Requirements
- Tener mínimo 18 anos de edad;
- Tener mínimo Educación Secundaria Completa (la educación superior/completa será una diferencia);
- Deseable tener esperiencia en call center;
- Deseable tener conocimento en marketing digital pago y midia sociales;
- Tener español Nível Nativo/Fluente (habrá testes);
- Tener Inglês Nível Intermedio o Avanzado (habrá testes);
- Es Necesario vivir residir en São Paulo, capital/Gran São Paulo.
Benefits
- Vale Transporte;
- Vale refeición y/o vale alimentação;
- Seguro de Vida;
- Auxílio funeral;
- Auxílio guarderia/ Niño especial;
- Descuento en Productos;
- Asistência Odontológica;
- Asistência Médica;
- Descuentos en Gymnasios / Práticas Deportivas;
- Parcerias educacionais com descontos em cursos;
- Plan de carrera;
- Asistencia Home Office
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