Role Description As Principal Product Manager, Data & Insights, you will define how data powers products, customer experiences, analytics, recommendations, and analytical AI capabilities. You will set the strategy, priorities, and roadmap for how data is captured, modeled, measured, exposed, and leveraged across the platform, turning it into capabilities that improve customer outcomes, sharpen differentiation, and unlock new growth. The next generation of software products will be differentiated by how effectively they leverage data. This role defines how data becomes a reusable platform capability, powering better products, better customer experiences, and future innovation across PayNearMe. Data & Insights Strategy - Define the long-term vision for data as a strategic product and platform capability. - Identify opportunities to improve products and customer experiences through data. - Prioritize investments across data products, insights, analytics, recommendations, and analytical AI capabilities. - Set roadmap priorities that keep data strategy aligned to business goals. Platform Data Capabilities - Define reusable data capabilities that scale across products and experiences. - Drive accessibility, governance, discoverability, and common business definitions for core data assets. - Establish a consistent approach for modeling, measuring, and exposing data across the platform. - Enable teams to build on shared data assets rather than one-off solutions. Customer-Facing Analytics & Recommendations - Identify and prioritize opportunities for customer-facing insights, recommendations, and analytics experiences. - Embed data-driven capabilities into existing products. - Evaluate and pursue new data-driven product opportunities. Analytical AI & Automation - Own the roadmap for analytical AI capabilities that turn raw data into decisions. - Define the data, measurement, and product requirements behind AI-enabled experiences and workflow automation. - Shape how data improves decision-making, automation, and customer outcomes. - Translate emerging technology capabilities into real customer and business value. What Success Looks Like - Data operates as a reusable platform capability across multiple products and experiences. - Product teams consistently discover, access, and trust core data assets. - Data-driven insights and recommendations are embedded within customer experiences. - Data investments tie directly to customer outcomes and business impact. - New opportunities for differentiation and growth emerge through data. - The company has a clear strategy for data across analytics, recommendations, automation, and AI. Qualifications - 10+ years in Product Management, with substantial experience in data-intensive, platform, analytics, or AI-enabled products. - Track record defining, launching, and scaling products powered by data, analytics, recommendations, or machine learning. - Deep understanding of how data is collected, modeled, governed, measured, and exposed through products and platforms. - Command of the technical landscape across data engineering, analytics, machine learning, and software engineering. - Ability to translate complex data capabilities into simple, valuable customer experiences. - Experience defining product strategy in environments where data is a core competitive advantage. - Systems thinker who identifies reusable capabilities that benefit multiple products. - Comfortable navigating ambiguity and shaping new product categories. - Strong communication, influence, and executive stakeholder management skills. - Experience with data products, analytics platforms, recommendation systems, AI-powered experiences, or workflow automation. - Familiarity with modern data platforms and concepts such as semantic layers, governance, APIs, data sharing, and AI/ML ecosystems. - Experience in fintech, payments, or other data-rich, regulated industries. Requirements - Naturally curious and energized by data. - Finds patterns, connections, and opportunities within complex datasets. - Equally fluent in customer problems, business strategy, and technical architecture. - Sees data as a strategic product and platform capability, not a reporting function. - Balances long-term platform thinking with practical execution. - Connects data investments to customer value, differentiation, and business outcomes. Benefits - Competitive salary and benefits with growth-company options grant. - Fast-paced and professional work culture. - Stock options with standard startup vesting - 1 year cliff; 4 years total. - $50 monthly communication expense stipend to go towards your phone/internet bill. - $250 stipend to enhance your WFH setup. - Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200). - Premium medical benefits including vision and dental (100% coverage for employees). - Company-sponsored life and disability insurance. - Paid parental bonding leave. - Paid sick leave, jury duty, bereavement. - 401k plan. - Flexible Time Off (our team members typically take off ~3-4 weeks per year). - Volunteer Time Off. - 13 scheduled holidays.

• Lead the strategy, administration, communication, and continuous improvement of HackerOne's global benefits programs across all regions while ensuring a consistent and competitive employee experience. • Demonstrate AI First by identifying opportunities to automate benefits administration, improve employee self-service, and leverage AI-enabled tools to increase operational efficiency and enhance the employee experience. • Practice Change Agility by guiding benefits programs through organizational growth, regulatory changes, acquisitions, and international expansion while ensuring employees remain informed and supported. • Apply Data-Driven Decision Making by analyzing utilization, employee feedback, market benchmarking, and cost trends to recommend improvements to program design, vendor performance, and employee engagement. • Lead global benefits renewals, annual enrollment, wellness initiatives, and vendor governance while partnering with brokers to negotiate competitive, scalable programs. • Serve as the primary owner for employee leaves of absence globally, including disability, parental leave, FMLA, and regional statutory leave programs in partnership with third-party administrators. • Partner with Legal, Payroll, Finance, HRIS, and People Operations to ensure compliance with federal, state, and international regulations while maintaining accurate benefit configuration within Workday. • Apply First Principles Problem Solving to simplify benefits processes, improve operational effectiveness, and design scalable solutions that support HackerOne's growing global workforce.

Role Description This is your chance to be on our Development team who play a large part in driving Hilton's growth strategy through the addition of new hotels to our ever-growing portfolio! As a Manager of Franchise Relicensing and Contract Management Services, you will be responsible for: - Strengthening owner relationships. - Negotiating and processing the change of ownership. - Re-licensing of existing franchise agreements. - Handling various franchise agreement related amendments. - Responding to owner requests related to relicensing, Product Improvement Plans (PIPs), and change of ownership. What you'll do during a typical day: - Process documentation for Change of Ownership (COO), relicensing, and room additions. - Monitor PIPs progress to ensure readiness for Franchise License Agreements (FLA) distribution. - Coordinate with Legal Development to track and support the franchise application process, ensuring execution meets franchisee expectations and business timelines. - Support our teams with relicensing decisions and collaborate with brand and development teams to assess expiring licenses and plan replacements. - Negotiate and prepare term sheets for franchised properties, prioritizing high impact assignments. How you'll collaborate with others: - Work directly with Senior Management across Hilton departments including: Brand, SVP's, AVP's, owners, buyers, brokers, 3rd party management companies, lenders, outside legal counsel, and escrow companies to develop procedures addressing complex franchise-related issues. - Oversee the processing of Change of Ownership (COO) and relicensing applications, working with owners, buyers, and sellers. - Represent Hilton at industry events to foster franchise owner relationships. - Partner with Brand teams to address and resolve issues affecting franchise agreements, aligning with brand standards and business objectives. Projects you'll take ownership of: - Participate in Distressed Assets and Quality Assurance Committee meetings. - Maintain departmental reports and ad hoc updates for senior leadership. - Schedule meetings with owners, brokers, management companies, and Hilton departments. Qualifications - Three (3) years of work experience in the Hospitality or Real Estate industry. - Experience with franchise relicensing and contract management service processes. - Travel up to 15%. Requirements - Experience using Salesforce. - BA/BS Bachelor's Degree or experience in lieu of. - Five (5) years of Hotel Industry experience and experience with franchise relicensing and contract management service processes. Benefits - Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program. - Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future. - Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents. - Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones. - Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care. - Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP). - Generous paid time off (PTO) – Recharge, relax, and take time for what matters most. - Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered. - Financial security for your future – Our retirement plans make it easier to save for what's next.

Role Description At Horace Mann, we're committed to delivering exceptional service to our agents and customers while supporting educators across the country. We are seeking a collaborative and results-driven Manager, Horace Mann General Agency (HMGA) Service to lead our Agency Service Center and champion a culture of service excellence, operational performance, and continuous improvement. In this leadership role, you'll oversee the day-to-day operations of the Agency Service Center, develop and coach high-performing teams, and partner across the organization to enhance processes, technology, and the overall agent and customer experience. The ideal candidate is passionate about developing people, improving operations, and creating an environment where service excellence thrives. Key Responsibilities - Service Leadership & Performance - Lead and manage the daily operations of the Agency Service Center, ensuring achievement of service level agreements, quality standards, and key performance indicators (KPIs). - Oversee service delivery for policy maintenance, billing inquiries, customer account changes, and other agency support functions. - Utilize dashboards, analytics, and quality metrics to drive accountability, improve performance, and support data-driven decision-making. - Foster a culture of ownership, professionalism, and operational excellence that reflects the mindset of a high-performing agency. - Leadership & Team Development - Recruit, coach, develop, and empower supervisors and service professionals to build a best-in-class service organization. - Provide ongoing mentoring and performance coaching that promotes employee engagement, accountability, and professional growth. - Inspire teams to deliver exceptional service while balancing efficiency, accuracy, empathy, and compliance. - Build an inclusive, collaborative environment that recognizes achievement and encourages continuous learning. - Operational Excellence & Continuous Improvement - Direct Agency Service Center operations, including training and quality assurance programs, to ensure consistency and service excellence. - Lead the development and continuous improvement of training, quality assurance, and operational processes. - Partner with internal business units and external partners to optimize workflows, improve technology utilization, and enhance customer communication. - Identify opportunities for automation, knowledge management improvements, and operational efficiencies that improve both the agent and customer experience. - Customer & Agent Experience - Champion Horace Mann's commitment to delivering Distinctive Service in every customer and agent interaction. - Manage escalated customer and agent concerns by identifying root causes and implementing long-term solutions. - Leverage customer feedback, agent insights, and operational metrics to continuously improve service delivery and satisfaction. Qualifications - Required - Bachelor's degree in a related field or an equivalent combination of education and relevant professional experience. - Minimum 2 years of leadership experience within an insurance service center, agency operations, or contact center environment. - Demonstrated success driving operational excellence, service quality, and employee engagement. - Strong understanding of insurance policy administration, customer service operations, and workflow management. - Experience leading leaders and managing performance across multiple teams. - Exceptional communication, analytical, and leadership skills with the ability to influence cross-functional partners. - Preferred - Active Property & Casualty insurance license or the ability to obtain within a designated timeframe. - Experience leading operational transformation or continuous improvement initiatives. - Experience utilizing performance dashboards, workforce metrics, and quality assurance programs. Skills & Competencies - Leadership and talent development - Customer experience and service excellence - Operational strategy and process improvement - Performance management and coaching - Cross-functional collaboration and influence - Data-driven decision making - Organizational planning and execution - Change management and continuous improvement Additional Information - Remote position. - Normal office environment. - Periodic travel may be required. - Salary Range: $66,500.00-$92,000.00 + incentive - Salary is commensurate to experience, location, etc. Company Description Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets. We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.