Role Description We're seeking a strategic and results-driven Senior Manager, Multi-Site & Local SEO to lead our local search strategy across a growing portfolio of treatment centers and websites. In this role, you'll: - Drive local search visibility - Increase qualified patient leads - Support organizational growth through Google Business Profile management - Implement local SEO strategy - Conduct technical optimization - Manage citations - Oversee reputation management - Create location-specific content You'll partner with cross-functional teams to strengthen our digital presence, launch new markets, and ensure our patients can easily find the care they need. Qualifications - 5–7 years of experience leading multi-site or multi-location Local SEO programs - Bachelor's degree in Marketing, Communications, Business, or related field preferred - EST or CST strongly preferred - Expertise with Google Business Profiles, local listings, citation management, schema markup, technical SEO, analytics, and reporting - Experience with Yext or similar listing management platforms preferred - Strong analytical, communication, project management, and collaboration skills - Proven ability to develop data-driven SEO strategies that drive measurable business results Benefits - Competitive salary and comprehensive benefits - Medical, dental, and vision insurance - 401(k) with company match - Paid time off and company holidays - Professional development opportunities - A collaborative culture focused on innovation, growth, and changing lives

Role Description The Office of Eligibility and Support Services (OESS) is currently recruiting for an enthusiastic professional to join our team as a Manager III. In this role, you will play a key role in advancing our mission and creating a lasting impact. OESS serves as the point of entry for federal, State, and County health programs targeted to residents of Montgomery County who are uninsured and have limited incomes. The OESS offices confirm eligibility for Care for Kids, Prenatal Care, Dental Services, and Project Access specialty care clinic referrals. We are committed to fostering a collaborative and inclusive environment that supports your professional growth and success. The Central Manager within the Office of Eligibility and Support Services (OESS) provides strategic leadership and operational oversight for the Customer Service Assistance Center (CSAC). The position ensures efficient management of customer inquiries and service requests received through multiple channels, including: - Maryland State Department of Human Services (DHS) - Customer Relationship Management (CRM) system - DHS Constituent Services - Maryland Department of Health - Maryland Health Benefits Exchange - Montgomery County Department of Health and Human Services (MCDHHS) Social Services Office and Director’s Offices - Tier II duties from the Montgomery County (MC) 311 Customer Service Unit Key responsibilities of this position will include, but will not be limited to: - Overseeing and streamlining CSAC operations to improve response times and customer experience. - Collaborating with the Constituent Services Unit to resolve issues and prevent duplication efforts. - Supporting DHHS eligibility and enrollment outreach initiatives by ensuring staff are trained to assist customers and troubleshoot enrollment issues. - Developing internal policies and customer service surveys to measure and enhance service effectiveness in alignment with state and departmental standards. - Overseeing the Employment Services and Program Integrity Units and compiling critical data sets to inform and guide overall program operations. - Performing other job-related duties as assigned. This role plays a vital role in ensuring high-quality customer service and operational excellence across multiple programs and initiatives. This position is designated as one that requires filing a Financial Disclosure Statement, and you will be required to disclose information about your financial affairs. The Financial Disclosure Statement forms require the filer to identify real estate interests, equity interests, and other relationships such as employment, debts, and gifts so that the public can be assured that the impartiality and independent judgment of those officials and employees will be maintained. A financial disclosure statement will need to be filed within 15 days of beginning your new position. Qualifications - Five (5) years of progressively responsible experience determining eligibility for Maryland Medicaid and Family Investment programs, SNAP, TDAP, and/or TCA, as well as managing a customer service center. - Supervisory experience. - Graduation from an accredited college or university with a bachelor’s degree. - An equivalent combination of education and experience may be substituted. Requirements - Experience using automated eligibility systems and databases such as MDThink, Maryland Health Connection, MMIS, E&E, or similar platforms. - Experience utilizing Federal and State laws and regulations relating to eligibility determinations, program integrity, quality assurance, and audits. - Experience managing a call center and contract staff. - Experience supporting outreach efforts and resolving enrollment-related issues utilizing Federal and State laws and regulations relating to eligibility determinations. Benefits - Montgomery County Government (MCG) is an equal opportunity employer, committed to workforce diversity. - Reasonable accommodations to applicants with disabilities, in accordance with the law. - Hiring preference to certain categories of veterans and veterans/persons with a disability.

• Respond to and oversee timely, accurate, and balanced responses to unsolicited medical information inquiries from healthcare professionals, patients, caregivers, and internal stakeholders • Serve as a medical information subject matter resource for assigned products and disease states • Partner with outsourced medical information call center/vendor to support inquiry fulfillment, training, escalation management, quality monitoring, and issue resolution • Manage the Medical Information (MIC) database from a system and operations standpoint, including oversight of user access, workflow configuration, data quality, reporting needs, and system-related documentation • Partner with the medical information database/system vendor to identify, track, and resolve system bugs, fixes, enhancements, and other operational needs that support compliant and efficient inquiry management • Serve as a liaison with the outsourced call center to triage and resolve operational issues as they arise, including system access, workflow questions, inquiry routing, documentation, and escalation processes • Support development, implementation, and continuous improvement of Medical Information processes, work instructions, and operational standards to ensure consistency, compliance, and efficiency • Ensure appropriate identification and reporting of adverse events (AEs), product quality complaints, and special situations in partnership with Pharmacovigilance and the Quality team • Develop, review, update, and maintain standard response documents (SRs), reactive materials (including payor materials), and scientific response content for approved and pipeline products • Research, analyze, and interpret scientific literature to support custom medical responses and scientific exchange • Lead and/or support development of custom responses for complex or escalated medical inquiries • Maintain version control and ensure medical information content remains current, scientifically balanced, and compliant • Collaborate with Medical Affairs, Clinical Development, Regulatory, Legal/Compliance, Commercial, Market Access and Safety colleagues to support aligned and compliant medical information practices • Contribute medical information insights and trends to support Medical Affairs strategy and customer understanding • Ensure activities comply with FDA regulations, company SOPs, and industry standards governing unsolicited medical requests and scientific exchange • Support Medical/Legal/Regulatory (MLR) review activities as needed and develop understanding of promotional and non-promotional review processes

Role Description We are looking for a proactive specialist to lead the Software Asset Management (SAM) function within our company. We need someone who can bring order to our software and service portfolio, eliminate unnecessary costs and subscriptions, and become a trusted partner for the business in selecting and implementing the right IT tools. - Audit & Inventory Management - Conduct a comprehensive audit of all software and cloud services (SaaS) used across the company. - Create and maintain a single, up-to-date software inventory. - Cost Optimization - Identify duplicate services, unused licenses, and unnecessary subscriptions. - Optimize software licensing costs. - Business Collaboration - Gather requirements from different business departments, analyze their needs, and identify the most suitable software solutions to support business processes. - Selection of Key Systems - Research, evaluate, and participate in the implementation of business-critical systems, including: - Project Management Systems (Jira, Asana, Monday, or equivalent). - Access Management Systems / Identity Providers (IdP) (Okta, Keycloak, JumpCloud, or equivalent). - Software Lifecycle Management - Ensure timely software updates and license renewals. - Onboarding / Offboarding Processes - Design, automate, and oversee processes for granting software access to new employees and promptly revoking all access upon employee departure. Qualifications - Proven experience conducting software audits and maintaining software license and service inventories in organizations with 100+ employees. - Ability to communicate effectively with both technical teams and business stakeholders, gather requirements, and translate them into technical specifications for software selection. - Strong understanding of the modern enterprise software landscape, including task management tools, CRM, ERP, HR platforms, collaboration tools, and IAM/IdP solutions. - Strong analytical skills, attention to detail, and the ability to work with large volumes of data while taking a structured approach to cost optimization. - Experience designing or participating in employee onboarding and offboarding processes related to IT infrastructure. Requirements - Experience with dedicated SAM/ITAM platforms (such as Jira Service Management, Snipe-IT, or equivalent). - Basic understanding of information security principles related to access management and permission matrices.