Powering continuous product discovery across user-centric teams.
Head of Market Research – AI-Native Research
Location
United States
Posted
3 days ago
Salary
$220K - $260K / year
Seniority
Lead
Job Description
Head of Market Research – AI-Native Research
Maze
• Define the long-term vision for Maze's Market Research service and establish what best-in-class research looks like in an AI-native world. • Design and evolve our research methodologies across qualitative, quantitative, and mixed-method studies. • Partner closely with the Head of GTM to shape service offerings, ensuring our commercial strategy is grounded in exceptional research quality. • Continuously evaluate emerging AI capabilities and incorporate them into how research is conducted, synthesized, and delivered. • Build and lead the Market Research organization, establishing the operating model, delivery processes, quality standards, and hiring strategy. • Recruit, mentor, and develop a high-performing team of researchers as the business scales. • Create repeatable systems that allow Maze to deliver exceptional research with greater speed, consistency, and efficiency than traditional agencies. • Establish quality assurance frameworks while balancing methodological rigor with the agility our customers expect. • Serve as the executive research lead on strategic customer engagements, ensuring every project delivers meaningful business outcomes. • Guide study design, research approaches, analysis, and executive storytelling for our highest-impact customers. • Partner with customers to understand complex business problems and translate them into actionable research strategies. • Continuously improve our delivery model based on customer feedback and market evolution. • Partner closely with Product and Engineering to influence the roadmap for AI-powered research capabilities. • Collaborate with Sales, Marketing, and Customer Success to ensure our research expertise is reflected throughout the customer journey. • Help establish Maze as a trusted authority in the market research industry through customer conversations, industry events, publications, and thought leadership. • Act as the voice of the researcher internally, ensuring product and commercial decisions remain grounded in customer insight and research excellence.
Job Requirements
- Significant experience leading market research teams, research consulting practices, or insights organizations.
- Deep expertise across qualitative and quantitative methodologies, research design, sampling, analysis, and insight generation.
- Experience building or scaling research organizations, practices, or service offerings.
- Strong executive presence with the ability to advise senior leaders and enterprise customers on research strategy.
- Experience partnering cross-functionally across commercial, product, and operational teams.
Benefits
- Health insurance with international coverage, vision, and dental: 100% of the team member premium paid
- Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources
- Life and Disability Insurance, 100% of the team member premium paid
- Flexible time off
- Meaningful equity
- Company retreats, fully paid for by Maze
- New MacBook (laptop), paid for by Maze
- Paid Family leave: 16 weeks for birth or adoptive parents
- $500/month to be used for dependent health insurance coverage
- $1,500 remote work setup fund to ensure you can set up a productive work space
- Flexible work schedule where you manage your own working hours
- Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more
- Virtual social engagements randomly throughout the year
- SWAG, we have some really cool swag
- Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more
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