Role Description Welo Data is seeking native-level Spanish (Latin America) speakers in Argentina for a conversational AI voice recording project. - Submit two short audition recordings (natural and customer-service style) - Participate in two supervised recording sessions (approx. 4 hours each) - Record natural conversations and scripted customer-service scenarios from your home studio Qualifications - Native-level Spanish (Latin America) speaker - Professional home recording setup (high-quality microphone, pop filter, quiet environment) - Ability to record in WAV format (24-bit, 48kHz) Requirements - Remote (Argentina) - Pay: $35/hour - Duration: Approx. 8 hours total - Start Date: ASAP - Job Type: Freelance Company Description Join our team at Welo Data and embark on a journey of growth and innovation.

Role Description - Submit two audition recordings: one natural, unscripted sample (~30 seconds) and one scripted customer-service sample (~30 seconds) - If selected, complete two supervised recording sessions of approximately 4 hours each - Participate in natural conversation, prompted discussions, and scripted customer-service scenarios during sessions - Record using your own professional home studio setup Qualifications - Native-level Spanish (Mexico) speaker - Natural, authentic, friendly, and conversational customer-service speaking style - Access to a professional home recording environment: high-quality microphone, pop filter, and a quiet space free of background noise - Ability to record audio meeting technical specifications: WAV format, 24-bit, 48kHz Requirements - Start Date: ASAP - Duration: up to 4 hours with possible extension - Job Type: Freelance - Location: Remote (Mexico) - Language: Spanish - Pay Rate: $40/hour Company Description Join our team at Welo Data and embark on a journey of growth and innovation.

• Process and allocate high-volume incoming customer payments with speed and precision • Perform daily cash and bank reconciliations, process remittances, and ensure customer account balances are accurately maintained • Proactively investigate unapplied cash, resolve payment discrepancies, and clear outstanding items • Collaborate closely with the Collections, Accounts Receivable, and Treasury teams to resolve complex customer queries • Deliver key reconciliations and reporting to support timely and accurate month-end close operations • Consistently meet or exceed established SLA and KPI targets regarding processing time and accuracy • Actively identify bottlenecks and suggest opportunities to streamline Cash Application workflows

Role Description As a GuestCare Specialist, you'll become an extension of our customers' teams, supporting guests throughout their stay and helping resolve everything from simple questions to urgent situations. This isn't a scripted customer service role. We're looking for people who enjoy taking ownership, thinking critically and delivering outstanding hospitality through every interaction. - Support guests via phone, email and live chat throughout their stay. - Assist with check-ins, check-outs and general booking enquiries. - Resolve guest issues quickly while delivering a high standard of customer service. - Coordinate with property managers, maintenance teams and other suppliers to resolve operational issues. - Assess the urgency of each situation and prioritise accordingly. - Make outbound calls to guests, property managers and contractors when required. - Accurately document all interactions and actions taken. - Escalate issues where appropriate while maintaining ownership of the guest experience. - Follow customer-specific procedures and brand guidelines. - Contribute ideas to improve GuestCare processes and service quality. Qualifications - Fluent English (spoken and written). - Fluent Spanish (spoken and written). - Additional languages are a strong advantage. - At least 2 years' experience in customer support, hospitality, tourism or another customer-facing role. - Comfortable handling customer conversations over the phone. - Experience within short-term rentals, hotels, travel or property management is highly desirable, but not essential. - Excellent communication and interpersonal skills. - A naturally empathetic and customer-focused approach. - Strong problem-solving and decision-making ability. - Calm and confident under pressure. - Excellent organisational skills and attention to detail. - Comfortable working independently in a fully remote environment. - Flexible to work a rotating shift pattern, including evenings, weekends and public holidays. Benefits - Fully remote working. - 45-hour working week on a rotating shift pattern. - Comprehensive onboarding and ongoing development. - The opportunity to work with leading short-term rental operators across multiple countries. - A supportive, collaborative international team. - Clear opportunities for career progression as GuestCare continues to grow. - Competitive salary based on your experience and location, with the opportunity to help shape and build a new team and product from the ground up.