• Process and allocate high-volume incoming customer payments with speed and precision • Perform daily cash and bank reconciliations, process remittances, and ensure customer account balances are accurately maintained • Proactively investigate unapplied cash, resolve payment discrepancies, and clear outstanding items • Collaborate closely with the Collections, Accounts Receivable, and Treasury teams to resolve complex customer queries • Deliver key reconciliations and reporting to support timely and accurate month-end close operations • Consistently meet or exceed established SLA and KPI targets regarding processing time and accuracy • Actively identify bottlenecks and suggest opportunities to streamline Cash Application workflows

Role Description As a GuestCare Specialist, you'll become an extension of our customers' teams, supporting guests throughout their stay and helping resolve everything from simple questions to urgent situations. This isn't a scripted customer service role. We're looking for people who enjoy taking ownership, thinking critically and delivering outstanding hospitality through every interaction. - Support guests via phone, email and live chat throughout their stay. - Assist with check-ins, check-outs and general booking enquiries. - Resolve guest issues quickly while delivering a high standard of customer service. - Coordinate with property managers, maintenance teams and other suppliers to resolve operational issues. - Assess the urgency of each situation and prioritise accordingly. - Make outbound calls to guests, property managers and contractors when required. - Accurately document all interactions and actions taken. - Escalate issues where appropriate while maintaining ownership of the guest experience. - Follow customer-specific procedures and brand guidelines. - Contribute ideas to improve GuestCare processes and service quality. Qualifications - Fluent English (spoken and written). - Fluent Spanish (spoken and written). - Additional languages are a strong advantage. - At least 2 years' experience in customer support, hospitality, tourism or another customer-facing role. - Comfortable handling customer conversations over the phone. - Experience within short-term rentals, hotels, travel or property management is highly desirable, but not essential. - Excellent communication and interpersonal skills. - A naturally empathetic and customer-focused approach. - Strong problem-solving and decision-making ability. - Calm and confident under pressure. - Excellent organisational skills and attention to detail. - Comfortable working independently in a fully remote environment. - Flexible to work a rotating shift pattern, including evenings, weekends and public holidays. Benefits - Fully remote working. - 45-hour working week on a rotating shift pattern. - Comprehensive onboarding and ongoing development. - The opportunity to work with leading short-term rental operators across multiple countries. - A supportive, collaborative international team. - Clear opportunities for career progression as GuestCare continues to grow. - Competitive salary based on your experience and location, with the opportunity to help shape and build a new team and product from the ground up.

• Support guests via phone, email and live chat throughout their stay. • Assist with check-ins, check-outs and general booking enquiries. • Resolve guest issues quickly while delivering a high standard of customer service. • Coordinate with property managers, maintenance teams and other suppliers to resolve operational issues. • Assess the urgency of each situation and prioritise accordingly. • Make outbound calls to guests, property managers and contractors when required. • Accurately document all interactions and actions taken. • Escalate issues where appropriate while maintaining ownership of the guest experience. • Follow customer-specific procedures and brand guidelines. • Contribute ideas to improve GuestCare processes and service quality.

Role Description We are looking for fluent Cantonese speakers and writers who have a healthcare background or are familiar with medical terminology to join a short-term remote project helping train AI language systems. The recordings in this project are in Cantonese-English (code-switching), meaning speakers naturally switch between Cantonese and English within the same conversation. As such, fluency in both Cantonese and English is required. Your task in this project is to listen to Cantonese-English audio recordings and transcribe them accurately. Many of these recordings contain healthcare-related conversations, making familiarity with medical terminology essential for producing high-quality transcriptions. Your work will help AI better understand authentic Cantonese-English speech across different speakers, accents, and speaking styles. If you're comfortable working with audio, detail-oriented, and can commit a few hours a day, this project is for you. What You'll Be Doing? - Listen to Cantonese-English audio clips and transcribe them accurately - Segment audio into natural speech units - Identify and label speakers when multiple voices are present - Add simple annotations (e.g. gender, age group, emotion) - Review and validate transcription quality through Quality Control (QC) tasks, if assigned - Follow project guidelines to maintain high-quality outputs - Communicate actively with the Project Manager for clarifications - Complete assigned tasks within the project timeline Project Details - Duration: 2 months - Project Period: July 20 – September 2026 - Time commitment: At least 4 hours per day (including weekends when required) - Daily target: Minimum 3 tasks per day - Onboarding Training: Mandatory (TBD, during office hours 9am-6pm GMT+8) - Working hours: Flexible (tasks can be completed based on the project deadline) Pay Rate - Execution: USD 0.10 per accepted task (AHT: ~3–5 minutes per task) - Quality Control (QC): USD 0.10 per accepted task What Do I Need? - Fluent in spoken Cantonese and able to write in Traditional Chinese - Fluent in English for project communication and understanding project guidelines - Cantonese speakers from Hong Kong and Malaysia are welcome to apply - Healthcare background or familiarity with medical terminology commonly used in hospital or clinical environments - Familiar with using a Cantonese Jyutping keyboard - Strong listening and comprehension skills, with the ability to understand different accents, speaking styles, and background noise - Detail-oriented and patient, able to maintain at least 95% accuracy - Willing to ask questions when unsure - Have access to a laptop or desktop computer, headset, and a stable internet connection - Ability to manage your own time and meet deadlines - Complete a mandatory pre-assessment as part of the screening process here: Pre-assessment link - Bonus point: Previous experience in transcription, audio annotation, data labelling, linguistics, healthcare-related language work, or AI-related projects. Benefits - Work remotely from anywhere - Be part of an AI project representing authentic Cantonese-English healthcare conversations - Priority consideration for future opportunities - Gain hands-on experience in AI language data, transcription, and quality control - Contribute to building smarter and more inclusive AI language technologies