Role Description This is your chance to be part of a team that propels Hilton's commercial and analytics functions! As a Manager, Revenue Management Operations (RMO), you will support efforts that power Hilton's "commercial engine" and our objective to improve owner profitability and market share results for the Americas. Reporting to Senior Manager, RMO, you will: - Identify performance opportunities - Support strategy development - Create targeted strategic communications - Analyze results - Complete data quality controls - Interpret information to guide activities What you'll do during a typical day: - Provide tactical support to hotels, above-property leaders, and Hilton teams - Analyze hotel, brand, and category performance to identify opportunities and actions that improve market share This is an individual contributor role with no direct reports. How you'll collaborate with others: - Engage and support hotels and management company partners - Partner with Commercial and Analytics teams to develop actions that improve performance and measure their impact - Represent RMO on project teams to ensure Hilton meets the needs of all partners Projects you'll take ownership of: - Use your data-driven expertise to identify opportunities, perform root cause analysis, propose solutions, and measure the impact - Apply your analytical approach to guarantee data quality, ensuring trust in RMO to our hotels and leaders Qualifications - Five (5) years of work experience in analytics or a related field - Expert in Microsoft Excel (can write advanced macros) - Provide simple explanations for complex issues - Influence and inspire hotel teams to take strategic action through clear, targeted business communication and data storytelling Requirements - BA/BS Bachelor's Degree or MS/MA/Master's Degree (preferred) - Ten (10) years of professional experience (preferred) - GRO, OnQ R&I, HRH and/or MicroStrategy proficiency (preferred) - Apply different utilities within Microsoft Excel (i.e., Power Query, Strategy plug-in, etc.) to improve daily business operations (preferred) Benefits - Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program - Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future - Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents - Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones - Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care - Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP) - Generous paid time off (PTO) – Recharge, relax, and take time for what matters most - Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered - Financial security for your future – Our retirement plans make it easier to save for what's next *Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan. The pay range for this role is $60,000 – $85,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. Company Description At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. - With our suite of world-class brands - A company-wide commitment to providing the best stay for every guest Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

• Defining and executing the vision, strategy, and roadmap for the revenue technology ecosystem. • Owning CRM architecture, governance, and system scalability across revenue functions. • Evaluating technologies and identifying opportunities to improve automation, efficiency, and user experience. • Translating business requirements into scalable technical solutions. • Designing and implementing workflows and automations that improve operational effectiveness and reduce manual effort. • Leading integration strategy across CRM, marketing, finance, enablement, and operational platforms. • Ensuring data flows reliably and efficiently across systems and business processes. • Establishing governance frameworks that improve data quality, integrity, and usability. • Partnering with Revenue Operations and Business Performance teams to support reporting, forecasting, and decision-making. • Managing vendor relationships, technology evaluations, implementations, and ongoing optimization efforts. • Developing documentation, standards, and governance processes that support long-term scalability and adoption.

• Own day-to-day administration of Salesforce, including object configuration, custom fields and layouts, validation rules, flows, automations, and permission sets. • Maintain CRM data integrity: design and enforce robust data quality standards, run audit processes, and own resolution and escalation of data issues. • Partner with the Revenue Systems Engineer on technical architecture decisions, using layered Salesforce knowledge with contextual understanding to collaborate on builds and automations. • Champion AI tool adoption across the Revenue team, ensuring AI and existing tooling are used together for maximum efficiency in day-to-day workflows. • Configure AI-powered workflows, agents, and prospecting tools (via Clay) and manage MCP and AI agent tooling for the Revenue org in collaboration with Sezzle’s AI team and the Revenue Systems Engineer. • Own development, continued optimization, and team adoption of shared AI skills and prompts for GTM teams. • Own platform administration for our Customer Success platform (Vitally) and other core Revenue tools (e.g., Salesloft, Docusign), including configuration, integrations, user management, and ongoing optimization. • Manage cross-platform integrations and data syncs (e.g., Salesforce <> Vitally, Salesforce <> Clay), ensuring seamless data flow between systems and troubleshooting sync issues. • Conduct regular feature audits to ensure the team is utilizing tools to their full potential and flagging cost-saving or consolidation opportunities. • Own onboarding and training for administered tools, including new hire onboarding and refresher training as needed. • Develop a deep understanding of Sales and Customer Success workflows to ensure platform configurations reflect real business processes, not just technical defaults. • Translate stakeholder needs into actionable tool configurations, serving as the bridge between the business side and the technical side of the team. • Proactively identify process gaps and pain points across the Revenue org and propose solutions before they become escalations. • Build and maintain Salesforce reports and dashboards that give Revenue leadership visibility into pipeline health, account status, and team performance. • Measure the success of operational programs against team goals, such as pipeline generation, account growth, and team efficiency.

• Own day-to-day administration of Salesforce, including object configuration, custom fields and layouts, validation rules, flows, automations, and permission sets. • Maintain CRM data integrity: design and enforce robust data quality standards, run audit processes, and own resolution and escalation of data issues. • Partner with the Revenue Systems Engineer on technical architecture decisions, using layered Salesforce knowledge with contextual understanding to collaborate on builds and automations. • Champion AI tool adoption across the Revenue team, ensuring AI and existing tooling are used together for maximum efficiency in day-to-day workflows. • Configure AI-powered workflows, agents, and prospecting tools (via Clay) and manage MCP and AI agent tooling for the Revenue org in collaboration with Sezzle’s AI team and the Revenue Systems Engineer. • Own development, continued optimization, and team adoption of shared AI skills and prompts for GTM teams. • Own platform administration for our Customer Success platform (Vitally) and other core Revenue tools (e.g., Salesloft, Docusign), including configuration, integrations, user management, and ongoing optimization. • Manage cross-platform integrations and data syncs (e.g., Salesforce <> Vitally, Salesforce <> Clay), ensuring seamless data flow between systems and troubleshooting sync issues. • Conduct regular feature audits to ensure the team is utilizing tools to their full potential and flagging cost-saving or consolidation opportunities. • Own onboarding and training for administered tools, including new hire onboarding and refresher training as needed. • Develop a deep understanding of Sales and Customer Success workflows to ensure platform configurations reflect real business processes, not just technical defaults. • Translate stakeholder needs into actionable tool configurations, serving as the bridge between the business side and the technical side of the team. • Proactively identify process gaps and pain points across the Revenue org and propose solutions before they become escalations. • Build and maintain Salesforce reports and dashboards that give Revenue leadership visibility into pipeline health, account status, and team performance. • Measure the success of operational programs against team goals, such as pipeline generation, account growth, and team efficiency.