Role Description The Accounts Receivables Insurance Specialist 1 manages the accounts receivable in accordance with compliance, regulatory and billing guidelines and specific payer rules. Responsible for collection of outstanding receivables through payer portals and/or phone lines. Responsible for the accurate billing of insurance claims by validating coverage, resolving charge review edits, claim edits and front-end clearinghouse and payer rejections. In addition, follows up on outstanding receivables; completes basic appeals; answers, documents and completes inquiries from insurance companies, internal departments, and 3rd party payers. Works collaboratively with other departments such as Billing, Coding, Cash Posting, etc. to ensure claims are processed/paid correctly. Responsibilities - Ability to take initiative but also accept direction and seek guidance appropriately. - Ability to manage confidential information with sensitivity and discretion (in a HIPAA-compliant way). - Strong problem-solving and critical thinking skills. - Timely and accurate claims submissions to health insurance carriers for community, government and commercial health plans as assigned, in the form of electronic and paper billing. - Timely and accurate submissions of non-complex reconsiderations and/or appeals to health insurance carriers for community, government and commercial health plans as assigned, via paper, fax or web portal. - Monitoring, researching, and resolving unpaid, rejected, denied and/or allowance discrepancy claims. - Responsible for all aspects of account follow up and collections, as assigned. - Ability to analyze accounts and determine the next appropriate action for account resolution. - Accurately and thoroughly document the pertinent collection activities in the billing system. - Determines and initiates appropriate action to resolve denied and/or rejected invoices, or invoices in allowance discrepancy and prepares payer corrections and/or appeals in accordance with payer plan requirements using electronic and paper processes. - Utilizes clinical applications, payer websites and other systems as a research tool to retrieve medical documentation, patient eligibility information, billing guidelines, patient referrals, and hospital or procedure code authorizations to substantiate corrected claims submissions, through written appeals, and coding reviews, etc. - Review account level undistributed payments for application to open balances as it applies to assigned payer(s). - Reviews and resolves incoming correspondence. - Identifies, prepares and appropriately requests adjustments. - Responds to inquiries from patients, insurance companies, public agencies, internal departments and 3rd party payers. - Identifies and resolves insurance set up errors to facilitate timely billing. - Resolves charge review edits, claim edits and clearinghouse and payer rejections to facilitate accurate billing, as assigned. - Evaluates Credit/Balance accounts and performs appropriate action to resolve, including but not limited to sending refunds and/or initiating payer recoupments via web portal. - Evaluates accounts in an allowance discrepancy status against system loaded contract. - Meticulously prepares appeals for appropriate reimbursement from payers. - May prepare adjusted and corrected bills, adjust accounts receivable entries, or prepare refunds in accordance with existing operating procedures. - May be required to answer calls coming into the department through a rotation line. - Will assist or direct callers to the appropriate representative to resolve issues. - Performs other duties as assigned. Qualifications - Certifications: - Education: - Work Experience: Benefits - The compensation range for this position is $17.26 per hour - $27.96 per hour. - Carle Health offers a comprehensive benefits package for team members and providers. Company Description At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. - Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. - We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. - We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school. - Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. - We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

Role Description The Team Lead, Accounts Receivable oversees the day-to-day accounts receivable function while providing leadership and support to the AR team. This role is responsible for ensuring the accurate and timely processing of invoices, receipts, donations, reconciliations, and month-end activities, while maintaining strong internal controls and compliance with accounting standards. The position also focuses on improving processes, supporting audits, monitoring financial performance, and fostering a collaborative, customer-focused team environment. In this role you will: - Set goals for accounts receivable team that align with the accounting team's goals. - Assess current accounts receivable practices and procedures and make recommendations for improvements. - Manage the full cycle of the accounts receivable process. - Ensure all team members follow the accounting principles and provide team support. - Review daily invoice batches, including membership registration, merchandise sales, donation, cookie sales, and event revenue, ensuring invoices are accurately entered into the accounting system. - Review daily receipt batches, including credit cards, cheques, EFTs, transfers, cash, and ACH direct payments. - Review daily accounts receivable's general ledger batches. - On a monthly basis, reconcile accounts receivable sub ledger to general ledger balances. - On a monthly basis, review accounts receivable aging reports. - Ensure completion of accounts receivable month-end and year-end adjustments and reconciliations. - Provide ongoing support and training to the accounts receivable team. - Review and reconcile donation accounts and receipts. - Assist with annual audit processing. - Conduct credit checks. - Apply organizational policies regarding inclusivity to content, member communication, and customer service. - Adhere to all relevant policies, procedures, and practices. - Liaise with other departments as required. - Provide general, ongoing support to members/volunteers, responding to/directing inquiries and consulting with the appropriate groups and individuals to support the mission and vision of GGC. - Other duties as assigned. Qualifications - Bachelor’s degree in accounting or finance. - Working towards CPA is an asset. - 5+ years' working experience in accounts receivable, including 2+ years of experience in a supervisory role. - Proficiency with Sage 300 accounting software. - Proficiency with MS Office: Office 365, and advanced knowledge of MS Excel. - Strong organizational and problem-solving skills. - Proven ability to manage assignments independently. - Excellent verbal and written communication skills. - High attention to accuracy and details. - Strong time and people management skills. Benefits - Generous health benefits (Health, dental, vision, Health Service Spending Account). - Paid time off. - Collaborative hybrid/remote work environment. - Fun and friendly work environment and work-life balance. Application Information Hiring Range: $60,000.00-$70,800.00 Application Deadline: Friday, August 14th, 2026, by 5pm. If this sounds like a job made for you, apply today! This position will remain open until filled. Interviews will be conducted on a rolling basis. Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. GGC is committed to diversity, equity, and inclusion. We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities, and other equity-seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls. Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with a disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture. We thank all candidates for their interest. Only those selected for an interview will be contacted.

Accounts Receivable Specialist Location: Cherry Hill United States Requisition ID 2026-20283 Category Corporate and Support Services Status Full Time Hybrid Job Description: Overview We are looking for an Accounts Receivable Specialist to join our team at Bancroft in Cherry Hill, NJ. This position is 4 days in the office, 1 remote. At Bancroft, we rely on a meticulous financial system to drive our organization forward. Our accounts receivable department keeps that system running smoothly by managing cash influx and collecting payment from Funders/Insurance payers. The accounts receivable specialist will have both a day-to-day understanding of the daily billing and collection activities which have an ongoing impact on financial transactions, keeping us on track, on time, and on good terms with our valued Funders/Insurance payers. Responsibilities - Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared. - Communicate discrepancies to management, identify slow-paying Funders/Insurance payers, and recommend collection candidates. - Assist in streamlining the accounts receivable process by identifying areas for performance improvement. - Monitor and collect accounts receivable by contacting Funders, Insurance payers, Client or Individual served via telephone, email, and mail. - Strengthen and grow relationships with Individual served/Clients by communicating pastdue accounts. - Exercise integrity and confidentiality in financial reporting, and comply with national and local financial requirements. - Performs other related billing and collection responsibilities as required. Remains flexible and adaptable in work schedule and assignments as defined by organizational and department needs. - Assist director with any billing and A/R research reporting and projects. - Supports the resolution of issues at the earliest stage of the billing process, including resolution of rejected claims to ensure payment of all claims meeting eligibility requirements. - Performs financial communications to all Individual served/clients', and Funder/Insurance representatives' inquiries relating to insurance coverage for services, eligibility issues, Individual/client responsibility, balance resolution and other inquiries relating to coverages and services. - Identifies, researches, and resolves differences in payment versus expected payment from third party payers, if situations arise. - Able to evaluate, understand and explain an insurance explanation of benefits in an effort to support Individual served/Clients' interpretation of coverage and potential financial exposure. - Abides by the Bancroft Code of Ethics, Mission Statement, and Vision Statement in promoting ethical behavior, establishing relationships and providing guidance in decisionmaking situations. - Remains current with required training certifications, meets state-regulated licensing and regulatory accreditations, and adheres to mandatory requirements. - Willingly and effectively cooperates with Bancroft, The Department of Human Services, The Division of Developmental Disabilities (DDD), and other Pennsylvania and Delaware licensing or state agencies or local municipalities in any inspections and investigations, upon request. Explore How Bancroft Makes an Impact Qualifications Education & Experience: - HS diploma, with a certificate or associate's degree in Health Care Reimbursement preferred and demonstrated experience of at least three (3) years in reimbursement and/or funding required. The successful applicant will be proficient in Excel, and other Microsoft Applications, including Word and PowerPoint. Salesforce experience is a plus. Ability to learn and effectively utilize internal billing systems, clearinghouse sites and various payer portals is required. Special Skills: Customer service oriented with a focus on problem resolution and good outcomes for internal and external stakeholders. Excellent interpersonal skills and demonstrated strength in written and verbal communications. Able to learn and retain information and record accurate notes. Able to follow procedures and be detail oriented. Able to collaborate and communicate effectively with all levels of the organization. High degree of integrity with a strong mission orientation, consistent with Bancroft's vision, mission and values. Valid driver's license required in incumbent's legal name and current address with no provisional restrictions. Minimum 18 years of age required. Salary range is $43,000-$47,500. What You'll Love About Bancroft: - Meaningful Purpose: We truly make a difference in the lives of others, which inspires us to be better people, and gives us purpose. - Lasting Bonds: We are a close-knit, committed team who feel like a second family - Personal Growth: There are opportunities to learn and build skills, professional development, career advancement, tuition assistance, and loan repayment programs - Outstanding Benefits: We offer competitive salaries, retirement savings program, generous paid time off, medical and dental insurance, and more About Bancroft At Bancroft, you'll do more than just make an impact. We are a care team of 2,700 employees across 200+ facilities and homes in NJ, PA, and DE committed to making a lasting difference in the lives of the people we serve and their loved ones. Together, we work diligently and compassionately, to improve the lives of the people we serve. Find your purpose and more at Bancroft. Real Life. Real Purpose. EEO Statement Bancroft stands strong against racism and hate of all kinds and supports actions leading to respect, equality, fairness and peace. We advocate for and embrace an inclusive and just world. One world. For everyone. We work with heart, respect and collaboration. We are communicators, listeners, problem solvers, partners and collaborators. Bring your authentic self to our team. Bancroft is an Equal Opportunity Employer, and supports diversity, equity and inclusion in its hiring and employment practices, so that every team member can feel a true sense of belonging, and maximize their unique potential. To this end, all applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status or any other characteristic protected by law.

• Apply knowledge of the insurance reimbursement cycle to ensure a successful reimbursement program • Research and resolve issues that arise in the collection process, beyond standard denials and requests • Display thorough understanding of insurance/managed care organizations, specifically in areas such as credit balances, unapplied cash, and refunds • Audit the accuracy of billing information entered in the system and monitor the operation of the billing systems • Develop a strong understanding of the accounting system and resolve discrepancies relating to Reimbursement • Perform regular review of transactional activity, reconciliations, and resolution of outstanding items • Assist with the development and implementation of policies and processes • Assist in training team members in the reconciliation process • Keep up to date on all Tandem products and services • Confirm completion of required training plan before assuming job responsibilities • Ensure work is performed in compliance with company policies including Privacy/HIPAA, Sarbanes-Oxley and other regulatory, legal, and safety requirements