Einstein Tutoring

Role Description We are hiring a Remote Loan Processor to manage files from loan requests, pending requests, and unqualified requests. This role is integrated to help meet the growing need for individualized academic assistance for special needs students. The Remote Loan Processor will be responsible for ensuring all paperwork is complete, accurate, and moving on schedule, so loan officers and underwriters aren't stuck waiting on missing documents. Your efforts will help create a supportive and inclusive learning atmosphere that promotes the academic and social growth of all students. Key Role Responsibilities - Collection and reviewing of borrowers' required documents for completeness. - Customer verification and follow-up. - Keeping all files and loan documents organized and on track towards the final closing date. - Preventing missing or inconsistent records to avoid confusion or delays that could hold up underwriting. - Ensuring timely follow-up by communicating with internal departments and loan officers. - Keeping track of service history and open requests. - Supporting business processes that enhance service delivery. - Communicating with customers and loan officers about what is still needed. Qualifications - High school diploma or equivalent required; an associate's or bachelor's degree in a related field is preferred. - Prior experience working with children in a classroom setting, especially those with special needs, is highly desirable. - Comfortable handling a large number of files with different deadlines. - Detail-oriented and able to work independently in a remote setup while staying responsive to the team. - Excellent interpersonal skills for collaborating effectively with customers, loan officers, and other department staff. - Strong organizational and multi-tasking skills. - Minimum one year experience in customer service, administrative support, resident services, operations support, scheduling, or related field. - Excellent written and verbal communication skills. - A patient, organized, and detail-oriented person who catches the smallest details. - Experience working with remote/distributed teams. - Excellent dispute resolution and problem-solving skills. - A good high-speed internet connection and a dedicated work area. - Independent, self-starting, and able to connect with a distant team. - Experience with Microsoft Office Suite, Google Workspace, and web-based business applications. Benefits - Impactful and competitive rewards. - Make a meaningful difference in the lives of students with special needs. - Be part of a team that values collaboration, creativity, and professional growth. - Enjoy the freedom to develop and implement teaching methods and lesson plans that best suit your students' needs.