Title: Customer Service Representative, Retention - Westwood Location: Woodland Hills, California, US Job Description: Westwood is an independent insurance agency established in 1952. Licensed in all 50 states, we represent hundreds of insurance products offered by the country’s top insurance companies. That’s an advantage for our customers, who benefit from a wide selection of products and pricing. The Retention Agent is a hybrid role responsible for retaining existing homeowners insurance policyholders by proactively addressing renewal concerns, resolving pricing objections, and reinforcing policy value before and during the renewal cycle. This role focuses primarily on preventing homeowners policy cancellations/non-renewals while identifying opportunities to round out accounts with auto, umbrella, or other personal lines coverage. Key Responsibilities: - Provide timely, accurate customer service by answering inbound calls & responding to inbound emails daily. - Contact policyholders proactively prior to renewal to review coverage, address premium increases, and prevent lapses or cancellations of homeowners policies. - Handle inbound cancellations and non-renewals, using various techniques to resolve the underlying concern (price, coverage gaps, claims dissatisfaction, service issues, etc.). - Analyze homeowners policy details (dwelling coverage, replacement cost, deductibles, endorsements, discounts) to identify cost-saving adjustments that maintain adequate protection. - Re-shop or re-rate policies across carrier markets to find competitive options that keep the customer in-house. - Coordinate with underwriters and carrier representatives on re-underwriting requests, inspection issues, or eligibility concerns affecting homeowners renewals. - Follow up on non-renewal or cancellation notices from carriers due to underwriting reasons (roof condition, claims history, wildfire/coastal exposure, etc.) and help customers find alternative solutions. - Maintain up-to-date knowledge of state-specific homeowners insurance regulations, carrier appetite changes, and market trends (e.g., admitted vs. non-admitted markets, etc.). - Continued professional growth by completing various corporate product training courses throughout tenure. - Gain knowledge of department processes and procedures. Required Qualifications: Education: High School Diploma/GED Experience: 1- 3 years relevant insurance experience Licenses/Certifications: Property & Casualty insurance license required Location: Must be able to commute 2 days per week to our Woodland Hills, CA office. Starting Compensation - $22-23/hour #LI-JW2 #LI-HYBRID

Role Description We are actively seeking a motivated and customer-focused Dutch Speaking Customer Service Associate to join a dynamic and growing Customer Support Services team based remotely within Greece. This is an outstanding opportunity for Dutch-speaking professionals looking to advance their careers in the customer support services industry while enjoying the unparalleled lifestyle that Greece has to offer. - Deliver exceptional customer support to Dutch-speaking clients via phone, email, and live chat channels. - Accurately identify customer needs, resolve inquiries, and provide timely, effective, and professional solutions. - Maintain thorough and precise records of all customer interactions, transactions, and case resolutions within the company's CRM system. - Escalate complex or unresolved issues to the appropriate internal departments or senior support specialists. - Collaborate closely with cross-functional teams to continuously improve customer support processes. - Stay fully up to date with product knowledge, service updates, and company policies. - Contribute positively to team performance targets and individual KPIs. - Represent the brand professionally in every customer interaction. Qualifications - Native or fluent Dutch language proficiency (both spoken and written) is essential. - A valid EU passport or the legal right to reside and work within the European Union (mandatory). - A solid level of English communication skills. - Previous experience in customer service, customer support, or a related client-facing role is advantageous. - Strong interpersonal and communication skills. - Comfortable working remotely, with reliable internet connectivity. - A proactive, solution-oriented mindset with excellent attention to detail. Requirements - Ability to manage multiple tasks simultaneously in a fast-paced support environment. Benefits - Competitive Monthly Salary reflective of your experience and expertise. - Fully Paid, Comprehensive Training Programme. - Full Health Insurance coverage. - Fully Paid Relocation Package including return flight, private airport transfer, and hotel accommodation. - Monthly Performance Bonus. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary. - A fully remote working arrangement within Greece. - A vibrant, inclusive, and supportive international team culture. - Ongoing professional development opportunities and career progression pathways.

Role Description Spencer Technologies, a dynamic, fast-paced IT solutions provider, is seeking a highly motivated, technically skilled Service Support Specialist to join our OneDesk team! You’re passionate about your customer’s overall experience. You are relentless, driven, resourceful, and driven to do the right thing for our customers and our organization. Our Technical Service Operation is staffed 7 days a week from 4:00 am to 12:00 am. All candidates must be available for any shift during those hours including nights, weekends, and holidays. - Set up service calls per customer's request and coordinate resolution via internal associates or dispatching of a field technician. - Enter orders for part shipments to facilitate onsite service resolution. - Creation of Return Material Authorization (RMA). - Clearly document work expected and completed by remote field resources. - Manage service calls from start to finish while providing a high level of communication with the customer. - Work closely with peers/cross functional teams to drive resolution while providing excellent customer service to all. - Ensure that client Service Level Agreements are met regarding issue acknowledgment, technician estimated on site arrival time, and final resolution. - Inform management of all escalated issues or roadblocks preventing timely closure of cases. - Document all status information and updates as it becomes available and provide daily updates to clients via email, phone, and/or 3rd party system. - Assist field technicians with technical questions about the customer’s retail systems if/as needed. - Record field technician activity and ensure that all service calls are closed properly and ready for invoicing. - Identify and report any trends or issues of client. - Perform all other tasks inherent to manage incoming technical service tickets. - Provides consultation, makes recommendations, gives appropriate advice, and/or facilitates decisions. - Speak clearly, concisely, and effectively; listen to, and understand information and ideas as presented verbally. - Overtime is expected when needed. Qualifications - Retail or multi-store environment experience preferred but not required. - Basic understanding of networking and phone systems. - Familiar with incident management process and tools. - Excellent working knowledge of Microsoft Suite (Excel, Outlook, PowerPoint). - Excellent customer service skills and comfortable with remote/telephone support functions. - Strong communications skills (verbal and written). - Self-motivated, detail-oriented, and organized with excellent time management skills. - Ability to work in a team environment as well as being an individual contributor. - Ability to sit for extended periods at a keyboard to enter information, read displays, verbally assist technicians. - Able to effectively provide, receive, and respond positively to constructive feedback. - Regular and predictable attendance is an essential function of this position. - Must be authorized to work in the United States. Values - CLIENT FIRST: The client is at the center of everything we do. Be responsive. Deliver a quality service. Think Customer. - INNOVATION: Openness to new ideas and experimenting. Speak up when you have a good idea or a better way to do something. - INTEGRITY: Showing up and doing your best every day. Doing the right thing—even when it is difficult.

Role Description Mercier Consultancy Group is proud to present an outstanding opportunity for a Dutch Customer Support Specialist | Automotive Industry position in Greece, offered on a fully remote basis for candidates residing within the country. This is a career-defining role for Dutch-speaking professionals who are passionate about delivering exceptional customer experiences within the dynamic and fast-paced automotive sector. - Serve as the primary point of contact for Dutch-speaking customers, addressing inquiries related to automotive products, services, warranties, and dealership support with professionalism and efficiency. - Provide accurate and timely information regarding vehicle specifications, maintenance schedules, recall notices, and aftersales support in fluent Dutch. - Manage and resolve customer complaints and escalations related to automotive purchases, leasing agreements, and service centre experiences, ensuring full customer satisfaction. - Coordinate with internal automotive teams, dealerships, and third-party service providers to facilitate seamless customer experiences and issue resolution. - Accurately log all customer interactions, case details, and resolution outcomes within the CRM system, maintaining the highest standards of data integrity. - Stay up to date with the latest developments in automotive products, industry regulations, and company policies to provide knowledgeable, informed support at all times. - Proactively identify trends in customer feedback and report insights to the team leader to support continuous service improvement within the automotive department. - Collaborate with cross-functional teams to support promotional campaigns, product launches, and customer retention initiatives relevant to the automotive industry. Qualifications - Native or fluent Dutch language skills, both spoken and written, are essential for this role. - Valid EU passport or equivalent documentation confirming the legal right to work within the European Union (mandatory). - Previous experience in customer support, customer service, or client relations is strongly preferred; experience within the automotive industry is a distinct advantage. - Strong communication, active listening, and problem-solving skills with a customer-first mindset and a professional, empathetic approach. - Comfortable working remotely with a reliable internet connection, a quiet working environment, and the discipline to manage time and priorities independently. - Proficiency in using CRM platforms, ticketing systems, and standard office productivity tools; ability to learn new software quickly in an automotive support environment. - A good command of English is beneficial for internal communications and team collaboration with Mercier Consultancy Group's international workforce. Requirements - Native or fluent Dutch language skills. - Valid EU passport or equivalent documentation. - Previous experience in customer support or client relations. - Strong communication and problem-solving skills. - Ability to work remotely and manage time independently. - Proficiency in CRM platforms and office productivity tools. Benefits - Competitive Monthly Salary reflective of your experience and expertise in Dutch-speaking customer support within the automotive sector. - Fully Paid Training Programme to ensure you are fully equipped with the automotive product knowledge and customer service tools needed to excel in this role. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package, including return flight, airport transfer, and hotel accommodation. - Monthly Performance Bonus rewarding your dedication, results, and contribution to the automotive support team. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary. - A stable, long-term remote working opportunity with one of Europe's most respected staffing and BPO firms. - Ongoing professional development opportunities, a supportive team culture, and a clear pathway for career advancement.