Role Description The Clinical Triage Specialist (CTS) - Access Center will compassionately deliver an exceptional patient experience and provide clinical support to team members by serving as a clinical resource. The CTS is responsible for using nursing judgment in answering/returning patient calls related to direct care provided by the practices. When appropriate, the caller’s symptoms will be assessed and triaged using approved nursing protocols and guidelines to assist in obtaining the appropriate level of care and/or self-care advice. - Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed. - Verifies patient demographic information and accurately enters the updated information into electronic health record. - Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures. - Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients. - Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role. - Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center. - Utilizes all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule appointments, or refer calls when necessary to the appropriate medical facility or personnel. - Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response. - Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments. - Other duties as assigned. Qualifications - CTS RN - Graduate of an accredited nursing program. Active Registered Nurse licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law. - CTS LPN - Graduate of an accredited nursing program. Active LPN licensure in the state of Pennsylvania and New Jersey or other nursing compact state and other states as deemed necessary by state law. Requirements - Minimum 2 years recent clinical experience in a physician office, home health, critical care and/or emergency room is required. - Strong communication skills. - Focused on compliance. - Demonstrates continuous growth. - Quality-driven. - Service-oriented. - Excels at time management. - Strong problem-solving skills. - Ability to work from home in accordance with the Network Work from Home Policy if needed. Company Description St. Luke's University Health Network is an Equal Opportunity Employer.

Role Description Delivers transitions of care services through coordination of medication reconciliation, medication access and coverage, and post-discharge calls while delivering patient education across care settings to ensure safe, accurate, and timely medication use at discharge. This role collaborates with providers and care teams to reduce medication-related errors, prevent readmissions, and support continuity of care. - Delivers pharmaceutical care through the provision of patient-centered clinical service, medication information, education, medication preparation and distribution that ensures safe, effective, and cost-efficient medication therapy. - Exercises sound judgment and developed clinical skills to provide input to and implement the patient's plan of care based on the diagnosis in a timely manner. - Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent patient assessment, attentive monitoring and care, and effective communication. - Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. - May also be responsible for performing specific tasks and/or orienting other staff to the department. Qualifications - PHARMD - Graduate of an accredited pharmacy school - RPH - Registered Pharmacist within 120 days - ACLS - Advanced Cardiac Life Support if required by the entity/department - PALS - Pediatric Life Support if required by the entity/department Requirements - 1 year of recent relevant experience. - Knowledge of medical terminology, generic and trade pharmaceutical names, pharmaceutical calculations and laws and regulations. - Knowledge and understanding of different Pharmacy practice settings, including narcotic delivery and procedures. - Knowledge and ability to identify and employ pharmaceutical and medical terms, abbreviations and symbols commonly used in prescribing, dispensing, and record keeping of medications. - Requires a basic working knowledge of legal requirements and accreditation standards including NABP, TJC, Title XXII, DHS, DEA, FDA, and USP. - Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people. - Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines. - General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook), related pharmaceutical technology, EHR, and EPIC. - Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions. - Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options. - Ensure the privacy of each patient’s PHI. Benefits - Eligible positions include a comprehensive benefits package.

• support global clinical trials within a sponsor-dedicated environment. • play a critical role in study execution, Trial Master File management, and cross-functional project coordination while working with a high-performing clinical team. • provide essential operational and project support across multiple clinical studies. • Maintain, organize, and reconcile Trial Master Files (TMF) within Veeva Vault. • Collect, review, track, and file essential and regulatory study documents. • Ensure TMF completeness, inspection readiness, and compliance with study requirements. • Support study startup document collection and tracking activities. • Track study timelines, milestones, enrollment activities, and protocol-related deliverables. • Assist with regulatory submissions and related documentation activities. • Help coordinate study supplies and operational logistics as needed. • Schedule meetings, prepare agendas, capture meeting minutes, and track action items to completion. • Support internal and external project meetings with study teams, sponsors, and investigative sites. • Maintain project trackers, status reports, KPIs, and study metrics. • Ensure study documentation is maintained according to company SOPs, GCP, and regulatory requirements. • support inspection and audit readiness activities. • Assist with quality review processes and follow-up of corrective actions. • Archive study documentation according to established policies and guidelines. • Operate independently with minimal day-to-day supervision. • Act as a key project resource and escalation point for assigned responsibilities. • Mentor and support junior Project Specialists when appropriate. • Serve as a project representative during internal and external audits.

• Develop medical plans in collaboration with Medical Director • Conduct medical reviews of data listings and visualization • Author and manage medical data queries • Collaborate with project teams on medical data review • Attend and present at meetings, including internal and external audits • Comply with data privacy guidelines and standard operating procedures • May manage limited number of direct reports