Role Description Serves as the subject matter expert for occupational health and drug testing services while overseeing the day-to-day administration of the organization's occupational health program. Coordinates vendor partnerships, compliance processes, and service implementations to ensure operational efficiency and regulatory adherence. Essential Duties - Maintain a comprehensive inventory of all available occupational health services and drug testing panels, including result options, analytes, and cost levels by tier or site type to ensure accurate ordering, pricing integrity, and consistent service delivery across clients. - Collaborate with vendors and internal teams to identify, evaluate, draft, recommend, and implement new products or solutions, ensuring appropriate documentation, training, and communication to support business growth and operational scalability. - Monitor industry developments and vendor announcements to identify new products, services, or features, and prepare documentation for leadership review and consideration to keep the organization competitive and compliant with evolving standards. - Establish and maintain relationships with external sites and vendors; document and oversee manual processes (e.g., paper chain-of-custody forms) to ensure services are delivered accurately and on schedule to reduce service disruptions and mitigate compliance risk. - Administer and maintain the organization's random drug testing and oral fluid programs, ensuring a consistent and high-quality client experience. - Reconcile vendor invoices and allocate fees to client accounts to support operational profitability and sustainability. - Define project scope, develop timelines for new initiatives, and maintain proactive communication with key stakeholders to ensure timely execution and alignment with organizational priorities. - Develop and maintain detailed documentation of internal processes, policies, and projects to ensure consistency and compliance. - Identify process improvement opportunities and implement workflow enhancements to increase efficiency and reduce operational risk. - Provide regular updates to the Director of Business Solutions regarding program performance, vendor issues, and process improvement initiatives. - Stay informed of current organizational policies, procedures, and industry standards. - Pursue ongoing professional development through continuous training and education. - Perform additional duties as assigned to support departmental and organizational goals. Qualifications - Demonstrate strong attention to detail and strategic thinking to identify solutions and mitigate operational risks. - Highly organized and able to respond to multiple inquiries in a quick, professional manner. - Communicate clearly and effectively, both verbally and in writing, with vendors, clients, leadership, and team members. - Ability to multi-task and manage a portfolio of customer projects and/or other internal inquiries to meet established deadlines. - Demonstrate sound judgment and decisive problem solving skills to support efficient operational outcomes. - Thrive in a high-speed work environment while adapting to changing business initiatives. - Utilize Microsoft Office applications, particularly Excel, to manage tracking, reporting, and documentation. Requirements - High school diploma or GED required. - Two years of occupational health, drug testing, background screening, or related operational experience preferred. - Proficiency in Microsoft Office Suite, including Excel and Outlook. Physical and Mental Demands - Prolonged periods of sitting or standing at a desk and while working on a computer. - Ability to lift up to 15 pounds on an occasional basis. - Regular and predictable attendance. - Regular interaction with other team members, including spontaneous and planned video meetings. - Ability to effectively perform responsibilities under occasionally stressful situations, including meeting daily, weekly, monthly, quarterly, and/or annual standards and workload expectations. - Ability to work any shift and required overtime based on business needs.

Role Description As an Advice & Wealth Management Extended Hours Client Representative, you will efficiently serve our clients through phone and chat channels during non-traditional business hours. Your support will take the complexity off their plate and instill trust as they navigate their investing journey. - Answer inbound calls and chats to meet the service and trading needs of Vanguard Advice & Wealth Management clients during non-traditional business hours. - Research, analyze, and collaborate to resolve complex client situations and deliver tailored solutions. - Foster trust and reliability through consistent, high-quality service. - Educate clients on Vanguard's product and service offerings to enhance the client experience and fulfill investment needs. - Develop and maintain current knowledge of Vanguard's funds, services, and technology. - Understand current market factors and how they affect Vanguard's funds and products. - Participate in special projects and perform other duties as assigned. Qualifications - This job requires the SIE, Series 7 & 63 regulatory license and/or registration (e.g., FINRA, state, SFC). - Undergraduate degree or equivalent experience required. - Commitment to delivering exceptional client service and excellent communications skills (both written and verbal). - Interest in financial planning, investment advice, and wealth management (preferred but not required). - Learning agility to navigate continuously evolving desktop applications and technology-based advice offers. Requirements - Base salary range for this role is $64,000 – $70,000 based on relevant experience. - Opportunities for annual partnership bonus after your first year and merit increases. - Eligibility for overtime and a shift differential depending on shift schedule. - One-time $20,000 licensing bonus for bringing your active SIE, Series 7, and Series 63 licenses into the role. - Training hours are 8:30am – 5:00pm ET. - Must be able to work at least 37.5 hours per week within shifts that primarily cover overnight and/or weekend hours. - Some holiday coverage will also be required. - This role will be fully remote, with work duties performed from your approved home address/state. Benefits - Acumen building on our products and services to equip you with the expertise necessary to have meaningful conversations with our clients. - Access to learning and development resources to equip and empower you with the skillset to continuously improve and problem solve in collaboration with your peers and business partners. - Hands-on coaching by purpose-driven leaders to help you excel in your current role and prepare you for the next. Available Shift Options - Weekday Shifts (5 days/week) - Monday – Friday, 6:00 PM – 2:30 AM ET (2nd Shift) - Monday – Friday, 1:30 AM – 10:00 AM ET (3rd Shift) - Weekend Compressed Shifts (4 days/week) - Friday – Monday, 8:00 AM – 6:30 PM ET (Weekend Day Shift) - Friday – Monday, 1:00 AM – 11:30 AM ET (Weekend 3rd Shift) - *Shift assignments are determined based on business needs and will be discussed during the interview process. Special Factors - Sponsorship: Vanguard is not offering visa sponsorship for this position.

• Builds and maintains the relationships of qualified defined contribution retirement plans utilizing our Recordkeeping platform. • Acts as a point of contact for assigned relationships, resolves team escalations, documents procedures and identifies areas for process improvement. • Provides client assistance and customer service on day to day issues with clients by replying via both oral and written communication. • Acts in a proactive manner with assigned clients and builds relationships to ensure retention. • Works under pressure in a very fast paced environment.

Role Description Temporary hire supporting DR#501-26. Position is Work from Home. - Perform activities relating to the implementation, evaluation, design, and management of program or service. - Perform administrative, fiscal, and inventory duties as needed to support program operations. - Monitor program activities and develop status reports for management review. - Collect and analyze data, identify areas of need and/or improvement, and develop recommendations for program improvement. - Administer processes within assigned program area. - Analyze operating practices and recommend revisions to improve established procedures. - May perform activities that support funding and proposal initiatives. - Develop and cultivate professional relationships with key internal & external partners/organizations. Qualifications - Education: Bachelor's degree required. - Experience: Minimum 5 years of related experience or equivalent combination of education and related experience required. - Management Experience: N/a - Skills & Abilities: - Demonstrate in-depth knowledge of program or service and ability in creating presentations and developing training modules. - Excellent oral and communication skills, including training and presentations. - Excellent interpersonal, verbal, and written communication skills. - Develop project plans, budgets, and strategies to achieve organizational goals. - Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements. - Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint, and Outlook. - Ability to work on a team. - Travel: Travel may be required. Requirements - Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Physical Requirements - Regularly required to sit; use hands to handle or feel; and talk or hear. - Frequently required to reach with hands and arms. - Occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. - Must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. - Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Work environment will consist of moderate noise (i.e. business office with computers, phones, and printers, light traffic). - Ability to work in a small cubicle and sit at a computer terminal for an extended period of time. Company Description The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.