• The First Party Collector is responsible for taking inbound customer calls as well as making outbound calls • Contacting consumers in order to negotiate pay arrangements on early out accounts • Following Federal, State, company and client collection guidelines and laws • Professionally persuade patients to pay on past due medical debts • Overcome stalls and objections and suggest money sources for debt payment • Leave messages with consumers informing them of contact points via a mandated script • Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system • Adhere to the production standards set for the department and client • Accuracy and confidentiality in handling medical records in compliance with HIPAA, Federal, State and Company requirements

• Taking inbound calls and making outbound calls for Surgery Centers regarding questions on bills and explaining benefits. • Processing payments and setting up payment plans. • Managing payment plans. • Following up to make sure patient payments are correct and in line with our payment policies. • Updating insurances and patient demographics when needed. • Calling patients for missed payments and any changes in payment plans.

• Communicate with account holders regarding the repayment of their defaulted student loan. • Profile borrowers and obtain financial information. • Update demographic and financial information on each call. • Negotiate payment arrangements. • Refer accounts for legal if applicable. • Perform Skip Tracing. • Use skip-tracing tools. • Effectively communicate with third parties. • Ensure all accounts are worked within client standards and Federal Regulations. • Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company specifications. • Maintain continuing education, training in industry career development. • Maintain current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc. • Attend training sessions. • Integrate information obtained through training sessions and policy changes immediately into daily routine.

Role Description Collects receivables and monitors past due accounts. Researches and resolves insurance claim discrepancies. - Reviews patient account files received for discharged patients and ensures the accuracy and completeness of all documents. - Identifies portion of charges to be billed to patients’ insurance companies, Medicare or other third parties, and those to be billed to the patient directly. - Prepares appropriate billing statements for insurance companies, Medicare or other third parties. - Replies to patients’ and insurance company requests for information. - Assists in the preparation of billing activity reports. - Prepares and maintains billing files and reports. - Investigates delinquency cases to identify any special circumstances affecting payment delays and follows up with appropriate parties. - Contacts third party payer organizations and/or patients as necessary to facilitate the timely payment of past due charges or arranges alternative settlement plans. - Identifies problem delinquencies and recommends their appropriate disposition (i.e., referral to collection agency or other legal action, or write-off). - Prepares and maintains records and reports documenting the status and amount of past due accounts, and the timing and nature of their disposition. Qualifications - Excellent oral and written communication and interpersonal skills. - Computer literate. - Knowledge of Medicare, State Programs, and commercial billing. - Must read, write and speak fluent English. - Must have good and regular attendance. Requirements - High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. (Preferred) - 2+ years hospital medical billing experience (Preferred)