• Document and demonstrate advancements in accelerated computing & AI applications through targeted trainings, sharing sessions, whitepapers, blogs, and wiki articles. • Realize our vision by introducing NVIDIA technology in telecommunication applications for management and operation, and for cloud and edge computing (NFV). • Develop a keen understanding of customer’s goals and needs, deliver high-value solutions, and support technical trials, proof-of-concepts and customer adoption. • Lead technical project aspects of complex deployments, including design-in opportunities and responding to RFP/RFI proposals for AI software integration, or edge / cloud / datacenter deployments.

• Work with the customer Account Executive, Sales Specialist, and Solution Architect to identify challenges and blockers to adoption of OpenShift or OpenStack as an infrastructure platform, as well as consumption within new and existing customer accounts. • Interface with regional sales engineering for account planning and GTM as needed. • Plan, design and execute tailored solutions which will effectively address the above, leveraging additional support and resources from Red Hat as required. • Identify and partner with customer champions, acting as an advocate within both their line-of-business and application development teams, as well as within Red Hat. • Work closely with the product team, providing feedback on both the services and underlying platforms they are running on. • Assist leadership with evolving our Go-To-Market strategy for OpenShift on bare metal adoption, including OpenShift Virtualization and OpenStack. • Based on your first-hand customer experience, work in close coordination with the business development and technical pre-sales teams responsible for our strategic cloud provider and ISV partnerships to identify potential for repeatable and scalable go-to-market offerings. • Facilitate pre and post-sales activities including technical deep dives, proofs of concept, “bake-offs,” internal “DevOpsDays” events, virtualization roadshows, application portfolio reviews, etc. • Execute community outreach and customer advocacy activities.

• Solutions Architecture is responsible for designing and delivering the technical components within Staff Augmentation / Procurement Solutions (MSP), Recruitment Process Outsourcing (RPO ) and AGS internal systems of record. • Ensure that MSP & RPO solutions being deployed and operationally maintained contain the most efficient technological and business process considerations enabling the capabilities required to meet specific business needs. • Navigate the nuances and variances between what and how to deploy a solution based on the technology and unique requirements. • Engage with internal and external stakeholders, project teams and subject matter experts (SME’s) providing leadership and holistic views into cross-business and functional solutions. • Provide technical and project leadership on complex end-to-end enterprise implementations, expansion opportunities, operational program efficiencies and AGS internal technology initiatives. • Lead requirements gathering, solution design, testing and deployment of client invoicing solutions. • Analyze clients’ business and technical challenges and design comprehensive solutions that integrate smoothly into customer environments. • Provide consultation to internal and external leadership on technology best practices and trends. • Support, build and maintain team process documentation related to all VMS, RPO and Internal technology we support as a function. • Recommend appropriate courses of action to technology vendors and leadership on technical issues. • Research and document industry trends & technologies and advocate courses of action to maintain cost effectiveness and competitiveness. • Oversee and support project data collection, modelling and analysis. • Responsible for execution of integration testing, analysis and validations. • Manage technical documentation creation, analysis and maintenance (specifications, technology documents, error handling guides, invoice process flows, test scenarios, etc.) • Provide operational and technology solution governance to cross-functional teams. • Attend project meetings providing technology considerations, notes and takeaways. • Conduct technology research and analysis supporting project business rules. • Define and implement technical standards and procedures across supported programs. • Manage, coach and direct the work of one or more Solutions Analysts as applicable.

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: The Engagement Services Manager (ESM) is responsible for representing Samsara's implementation/integration services and business development. The role will be positioning the value of services and assisting in customers meeting their business needs with C-level personnel and defining services scope, approach, and timeline of services engagement during the sales cycle. ESM is accountable for meeting services ARR attach quota, completion of AE to CS transition, and is a governing partner during delivery. This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. You should apply if: - You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster. - You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable. - You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team. - You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment. - You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there. In this role, you will: - Articulate and sell the value of Samsara Services within prospective and existing accounts for enterprise customers - Work in conjunction with Sales Representatives and Sales Engineers to define and integrate the services solution into the comprehensive Samsara proposal - Own Services pursuits (ARR attach quota) - Be responsible for forecasting services and closely monitoring ARR pipeline to understand capacity demands - Plan and manage Services scoping activity with prospective customers and produce proposals, level of effort, transition/KT, and resource plans - Be recognized by customers as a trusted advisor in product deployment and change management - Perform as a governing partner during implementation to continue customer sponsor and executive relationship, and assist with critical issues and expectation coordination - Participate in virtual teams to assist buildout Samsara Services methodologies, processes, offerings/services, and collateral - Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices Minimum requirements for the role: - 7+ years of demonstrated experience in positioning Professional Services or Technology Solutions. - Building and maintaining positive relationships with sales, CSMs, and other key partners during implementations - Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings - Strong innovation skills: Building services templates, services engagement processes, and services presentations by having a “builder” mentality - A breadth of knowledge executing the SOW/Proposal processes by scoping, producing, and delivering to the customer SOWs that meet customers' documented requirements - Can articulate relevant customer success stories and metrics that demonstrate value to the customer - 4-year Bachelor Degree - Specific skills in creating SFDC reports/dashboards and navigating in SFDC The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below. Annual Base Salary $101,420.45—$136,363.63 USD Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.