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Relationship Consultant
Location
Brazil
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
Relationship Consultant
TIM Brasil
• Responsible for ensuring the best customer service journey. • Provide customer support (external and internal) with the objective of ensuring the best customer experience. • Interpret customer complaints and work to address root causes. • Formalize the handling of requests clearly and concisely for external and internal stakeholders. • Ensure adherence to operational and business KPIs, maintaining achievement of established targets. • Use customer service tools and systems to consult and record information.
Job Requirements
- High school diploma or equivalent.
- Experience using computer/IT resources.
- Experience in customer service roles.
- Basic math skills.
Benefits
- Medical and Dental coverage *
- Prescription Medication Benefit *
- Gympass *
- Meal and/or Food Allowance
- Transportation Allowance
- Private Pension Plan
- Company mobile phone with unlimited internet and voice plan
- Online English course extendable to one family member or friend
- Internal Training and Development Program
- Profit Sharing
- "My First Benefit" – Assistance for children up to 2 years old
- Childcare reimbursement (for parents)
- Flexible work models and schedules
- Happy Day – Day off during your birthday month
- Others! * Extendable to legal dependents.
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