Role Description Mercier Consultancy is currently offering an exciting opportunity for a B2B Solutions Consultant with German and English based in Bulgaria. This role is ideal for German-speaking professionals who are passionate about business solutions, customer success, and building strong client relationships. As a B2B Solutions Consultant, you will work closely with business customers to understand their needs, provide tailored solutions, and deliver exceptional support throughout their journey. Empower Businesses to Succeed. Join a dynamic international team and help businesses unlock the full potential of innovative digital solutions. As a trusted advisor, you'll support business clients by providing expert guidance, resolving inquiries, and helping them optimize the products and services they use. If you enjoy problem-solving, relationship building, and working in a fast-paced environment, this is the perfect opportunity for you. - Assist businesses with general inquiries, product support, and troubleshooting via phone, e-mail, and chat - Only B2B (business to business) communication - Deliver outstanding client service - Achieve great customer experience and satisfaction - Identify and understand user needs Qualifications - Fluency in German (spoken and written) - Good command of English (minimum B2 level) - Excellent communication, presentation, and interpersonal skills - Strong problem-solving and consultative selling abilities - Ability to build and maintain professional relationships with business clients - Comfortable working with computers, CRM systems, and multiple software applications - Customer-focused mindset with strong organizational skills - Previous experience in B2B customer support, account management, sales, consulting, or customer success is an advantage but not required - Willingness to relocate to Bulgaria if currently living abroad - EU citizenship or a valid work permit for Bulgaria Benefits - Fully paid training - Stable job and career development opportunities - Attractive salary - Additional health insurance - More than fifty benefits and services to choose from - Positive international working environment - Support and learning - Employee referral bonuses - Financial support during relocation

Role Description Mercier Consultancy is currently offering an exciting opportunity for a B2B Solutions Consultant with German and English based in Bulgaria. This role is ideal for German-speaking professionals who are passionate about business solutions, customer success, and building strong client relationships. As a B2B Solutions Consultant, you will work closely with business customers to understand their needs, provide tailored solutions, and deliver exceptional support throughout their journey. Join a dynamic international team and help businesses unlock the full potential of innovative digital solutions. As a trusted advisor, you'll support business clients by providing expert guidance, resolving inquiries, and helping them optimize the products and services they use. If you enjoy problem-solving, relationship building, and working in a fast-paced environment, this is the perfect opportunity for you. - Assist businesses with general inquiries, product support, and troubleshooting via phone, e-mail, and chat - Only B2B (business to business) communication - Deliver outstanding client service - Achieve great customer experience and satisfaction - Identify and understand user needs Qualifications - Fluency in German (spoken and written) - Good command of English (minimum B2 level) - Excellent communication, presentation, and interpersonal skills - Strong problem-solving and consultative selling abilities - Ability to build and maintain professional relationships with business clients - Comfortable working with computers, CRM systems, and multiple software applications - Customer-focused mindset with strong organizational skills - Previous experience in B2B customer support, account management, sales, consulting, or customer success is an advantage but not required - Willingness to relocate to Bulgaria if currently living abroad - EU citizenship or a valid work permit for Bulgaria Benefits - Fully paid training - Stable job and career development opportunities - Attractive salary - Additional health insurance - More than fifty benefits and services to choose from - Positive international working environment - Support and learning - Employee referral bonuses - Financial support during relocation

• Own the technical sale in strategic Enterprise accounts ($200K–$1M+ ACV), partnering with Enterprise AEs from first engagement through signed MSA • Run sophisticated proof-of-value engagements: you design the evaluation framework, define measurable success criteria, manage the evaluation committee, and convert POV data into a closing business case • Build and test multi-threaded champion networks within accounts — you don't rely on a single contact; you map and influence the full buying committee • Navigate enterprise procurement: MSAs, DPAs, SOC 2 reviews, and security questionnaires are part of your deal, and you manage them proactively • Shape Otter AI's competitive differentiation strategy — you are the field expert on how to displace Gong, Chorus, and Zoom/Teams AI features in enterprise evaluations • Mentor SE team members and contribute to SE onboarding, demo best practices, and competitive battlecards • Partner with Product Management to translate field insights into roadmap input — your enterprise deals are the most important signal we have

• Pre-sales - assist in qualifying sales leads from a technical standpoint. • Sales calls - be the main technical resource on sales calls and answer or educate the customer and partner on issues ranging from features, specifications and functionality to integration. • Conversant with networking applications and solutions. • Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate and resolve customer's technical issues. • Provide assistance to identified customers with post-sales training.