Role Description Summer Moon Coffee is looking for a warm, detail-oriented Customer Service Specialist to join our remote corporate team. In this role, you will serve as a front-line representative of the Summer Moon corporate stores, responding to guest inquiries, resolving concerns, and creating memorable interactions, all through our Corporate email inbox. This is an excellent opportunity for someone who thrives in a people-first environment and loves bringing genuine hospitality to every conversation. - Monitor and manage the corporate store’s guest email inbox, responding to inquiries in a timely, professional, and brand-aligned manner - Provide exceptional written customer service that reflects Summer Moon's warm, community-driven culture - Research and resolve guest concerns, escalating complex issues to the appropriate internal teams as needed - Maintain accurate records of guest interactions and resolutions using company tools - Navigate multiple platforms and tasks simultaneously while maintaining quality and attention to detail - Collaborate with Corporate staff to stay current on promotions, policies, menu updates, and procedures - Identify trends in guest feedback and communicate recurring issues to management - Complete administrative tasks and special projects as assigned by your Manager Qualifications - 2+ years of customer service experience, preferably in a hospitality, retail, or remote setting - Exceptional written communication skills - Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams) - Strong multitasking ability and comfort navigating multiple platforms simultaneously - Self-motivated and reliable with the ability to work independently in a remote environment - High attention to detail and commitment to accuracy - Ability to maintain professionalism and composure when handling sensitive guest concerns Requirements - Guest-First Mindset - Written & Verbal Communication - Microsoft Office Efficiency - Multitasking & Prioritization - Problem Resolution - Reliability & Accountability Work environment & Schedule This is a fully remote, part-time position. The ideal candidate will be available to work a consistent schedule. Occasional flexibility may be requested during high-volume periods or company-wide campaigns.

• Lead initiatives related to the evolution of digital customer service channels, with a focus on WhatsApp and omnichannel solutions. • Act as the primary point of contact between business areas, operations, technology, squads and vendors. • Understand stakeholders’ needs, challenges and opportunities, translating them into structured, prioritized initiatives. • Coordinate the execution of requests with the responsible teams, monitoring deliveries, dependencies, risks and action plans. • Facilitate communication across different areas to ensure alignment and prompt, effective decision-making. • Support the evolution of digital service journeys, driving continuous improvements in the customer experience. • Contribute to the definition and implementation of solutions using automation, virtual assistants, Generative AI, NLP and other technologies related to digital service. • Lead workshops, discovery sessions, requirements refinement and alignment meetings among the involved areas. • Support the management and prioritization of the initiative backlog together with business stakeholders. • Ensure visibility into the status, impediments and outcomes of the initiatives under your responsibility. • Coordinate vendors and external partners involved in projects and services. • Promote governance of requests and alignment between portfolio, strategy and the teams’ delivery capacity.

Role Description Unser Ziel ist es, die IT Welt zu bewegen und ein Produkt zu entwickeln, das wirklich etwas verändert. Gemeinsam arbeiten wir an einer Software, die es möglich macht, persönliche sowie berufliche Ziele zu erreichen. - Beantwortung von Kundenanfragen bzgl. unserer Produkte und Dienstleistungen - Mitarbeit an der Entwicklung unserer bestehenden Produkte - Selbstständiges Bearbeiten und Lösen von Support-Anfragen - Förderung der Customer Service Experience zur Erreichung einer hohen Kundenzufriedenheit und kontinuierlichem Wachstum - Einarbeitung in unsere Produktstrukturen - 15-30 Stunden wöchentliche Arbeitszeit Qualifications - Schnelle Auffassungsgabe und ein hohes Maß an Kreativität - Sehr gute Deutsch- und Englischkenntnisse - Gute sprachliche Fähigkeiten (mündlich u. schriftlich) - Positive Einstellung und Spaß an der Arbeit - Interesse an technischen Fragestellungen Benefits - Produktportfolio und Erfahrung mit Kunden in über 100 Ländern - Selbstständiges Arbeiten und viel Raum für eigene Ideen - Schnelle Verantwortungsübertragung - Ein wachstumsstarkes und internationales IT-Umfeld mit individuellen Förderungen - Ein motiviertes, vielfältiges, internationales und einzigartiges Team mit flachen Hierarchien und schnellen Entscheidungswegen - Unser geniales Produkt, das nutzerfreundlich, zukunftsorientiert und ansprechend ist und du selbst nutzen kannst - Einen zentralen Arbeitsplatz, der nur 5 Minuten vom Europaplatz entfernt ist - Ein stets gefüllter Obstkorb sowie eine Kaffeeflat Company Description Seit dem Start im Jahr 2016 werden wir in der Weltpresse (u.a. Techcrunch, Forbes/ t3n) als eines der spannendsten Softwareprojekte gefeiert.

Role Description Are you looking for a remote opportunity where your income reflects your effort — not a capped hourly rate? The Gainey Agency is expanding and hiring motivated individuals who want flexibility, mentorship, and a clear path to leadership. This is a fully remote position with structured training, ongoing support, and a proven system. - Connect with families who have requested information - Help clients understand life insurance and financial protection options - Customize solutions based on their needs - Build long-term client relationships (No cold calling. Warm leads available.) Qualifications - Former teachers, healthcare workers, and service professionals - Self-motivated individuals - Career changers - Those looking for flexible, remote income Requirements - Coachability - Motivation - Readiness to build something long-term Benefits - Step-by-step training program - Weekly mentorship & coaching - Flexible schedule - Work-from-home setup - Clear promotion path to leadership Compensation Performance-based compensation depending on activity level. Leadership roles offer higher earning potential and long-term growth.