Role Description As a Collection Specialist, you are expected to contact clients and collect outstanding payments. You are to patiently and professionally communicate with customers in order to encourage them to pay their debts. You will strike a balance between maintaining trustful relationships and ensuring timely payments. Qualifications - At least 9 months of BPO - Collections experience in International accounts - Must be capable of using dialers - Must have proven account management experience - Familiar with collection laws and regulations - Excellent verbal and written communication skills - Good customer service orientation Requirements - Operating System - At least Windows 11 OS installed - Processor - At least a 2.0 GHz, 64-bit processor (Intel Core i5 or higher) - minimum 9th Gen - Memory (RAM) - Minimum of 8 GB RAM - Storage - At least 80 GB free hard drive space - USB Ports & Peripherals - At least one available USB port | USB headset (combined microphone and headphones) with noise-canceling feature - Internet Connection - Internet access via cable or fiber only (DSL, satellite, or wireless connections are not permitted) | Minimum download speed of 75 Mbps | Minimum upload speed of 75 Mbps | Must be hardwired directly to the PC or laptop (Wi-Fi/wireless not allowed) Benefits - Unlimited earning potential - Flexible work - Pure performance-based commission structure

Credit and Collections Analyst Location: Cranberry Township, Pennsylvania, 16066, United States - Full-Time - Hybrid - Locations Showing 1 location Cranberry Township, PA 16066, USA Department: Finance Accounting Job Description: As a Credit and Collections Analyst, you will provide a broad range of financial related support to internal and external customers.  You will report to the Credit Services Manager. This is a hybrid role with 3 days in the office and 2 days remote in the Cranberry Township, PA Office. Key Responsibilities - Ability to work in a fast-paced environment requires a skillset to perform multiple tasks and strong time management skills. - Communicate and answer incoming phone calls from store personnel - resolves customer situations dealing with credit limits, closed accounts, or accounts placed on credit hold. - Monthly quota required on outbound collection calls. - Perform credit investigations and evaluations of credit risk to approve new customer accounts and assign credit limits. - Monitor accounts daily - place accounts on hold, release orders, review collection notes and aged balances – provide account adjustments as necessary. - Prepare credit reviews in compliance with the Credit policy. - Communicate with commercial sales team on the status of assigned accounts, and complete account reconciliation based on investigation and analysis. - Participate in monthly calls with the sales team to review delinquent accounts. Proactively identify issues and recommend resolutions. Qualifications - Bachelor’s degree in Finance, Accounting, or Business oriented field of study, preferred - Experience with SAP and other credit software. - Previous Credit experience preferred. - Proficiency with Microsoft Office (Outlook, Word, Excel, Power Point) - Infrequent travel expectations can be up to 10%. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Title: Collections Specialist Location: Remote - Fairhope, AL Job Description: At CU*SOUTH, we're more than just a Credit Union Service Organization (CUSO); we're a community united by a mission to strengthen and grow credit unions everywhere. Every role within our organization is backed by our steadfast philosophies - from our team who bring years of professional experience to our dynamic, customer-focused culture that's rooted in responsiveness and loyalty. Our working environment celebrates those who can pivot, innovate, and act swiftly, ensuring we remain at the forefront of the credit union industry. Joining CU*SOUTH isn’t merely about finding a job—it’s about discovering a purpose. Here, you’ll have the opportunity to evolve professionally and personally, backed by a supportive team that is unafraid to be progressive. Working for a CUSO, especially one as dedicated as CU*SOUTH, offers a unique chance to serve. With us, you’re not just contributing to our growth; you’re actively playing a role in elevating the credit union community, impacting countless members and institutions alike. Become a part of our team, where service and growth go hand in hand, and craft a fulfilling career that truly makes a difference. PURPOSE Working in a call center environment and as an extension of the credit union client(s), the Collection Specialist is responsible for both making outbound calls to credit union members and receiving inbound calls. These calls are aimed at addressing delinquent accounts, bringing them current, and establishing suitable payment arrangements. The Collections Specialist plays a crucial role in monitoring the delinquency levels of accounts. By keeping track of payment patterns and trends, they help in identifying accounts at risk of falling behind and take proactive measures to address them. The Collections Specialist will ensure calls are handled efficiently, members are provided with timely assistance, and any necessary communication with the credit union is had. The Collections Specialist should be friendly, courteous, and empathetic, striving to provide excellent service and support to members who may be experiencing financial difficulties. ESSENTIAL JOB FUNCTIONS - Contact credit union members via phone and other communication channels regarding delinquent loans and negative balances to facilitate payment. - Negotiate payment arrangements and coordinate with credit unions to update account statuses as needed. - Respond to inquiries from members and contracted credit unions, providing accurate and timely assistance. - Document all member interactions thoroughly in account notes. - Monitor team availability and call volume in call center software to ensure adequate queue coverage. - Ensure compliance with CU*SOUTH collection policies, client-specific rules of engagement, and industry regulations. - Support team members and contribute to a positive, collaborative work environment. - Participate in training sessions and meetings with credit unions as needed. - Perform additional duties as assigned. SERVICE LEVEL AGREEMENT - Internal - Uphold CU*SOUTH’s Code of Conduct and P.R.A.I.S.E. Core Values. - Collaborate and assist team members and management by sharing knowledge and providing guidance to team members as needed. - External - Uphold CU*SOUTH Code of Conduct and P.R.A.I.S.E. Core Values - Create the highest level of standard for all clients regarding collections, and any other services rendered. - Honor all aspects of client Rules of Engagement. JOB QUALIFICATIONS - High School graduate or equivalent is required. - Credit Union or Banking Collections experience preferred. - Bi-lingual/Spanish speaking preferred. - Experience and comfort working with CU*BASE software preferred. - Excellent verbal and written communication skills. - Thoroughness, exceptional attention to detail, and good problem-solving skills. - Ability to work independently and remain calm under pressure. - Ability to handle difficult conversations with empathy and respect. - Ability to use discretion when dealing with sensitive or confidential data. WORK ENVIRONMENT & PHYSICAL ACTIVITIES CU*SOUTH operates in a professional office building setting as well as remote sites. Some job assignments at CU*SOUTH are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. CU*SOUTH is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. Notice: This job description is not intended to be, nor should be construed as a contract for employment. CU*SOUTH makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what CU*SOUTH has defined this position to be. CU*SOUTH will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless doing so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify CU*SOUTH in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. CU*SOUTH, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship. CU*SOUTH is willing to accommodate disabilities to the extent a credit union service organization can without impacting financial control or client service. CU*SOUTH is an Equal Opportunity Employer.

Role Description Under direct supervision, the Collections Representative is responsible for collecting delinquent accounts by phone or correspondence. Uses computerized system for tracking, information gathering, and/or troubleshooting. The Collections Representative answers basic inquiries or resolves problems by following routine procedures and processes. This position is fully remote but candidates must reside within the Pacific Standard Timezone. Start Date: Tuesday, September 8th (during training, hours will be 9am-6pm CST, Mon-Fri) Regular Hours beginning in September: - 8am-5pm PST (4 shifts, Mon-Fri) - 10am-7pm PST (1 shift, Mon-Fri) - 8am-12pm PST every other Saturday - Will work one half day during the week when working a Saturday Qualifications - High School Diploma or Equivalent Required - Must reside within the Pacific Standard Timezone - MUST HAVE a minimum of 2-3 years of recent collections experience - Must have/be able to obtain high-speed hardwired internet access - Adherence to high ethical standards of truthfulness, honesty, and fairness - Ability to prioritize workflow to meet department objectives - Proficient with computer systems and keyboarding/data entry skills with moderate speed and accuracy - Detail-oriented and highly organized with exceptional written communication skills - Ability to verbally articulate and convey information tactfully and professionally - Must possess critical thinking, analytical, and effective negotiation skills - Ability to handle a large volume of Collection accounts and inbound and outbound calls - Flexible and open-minded with an ability to work in a team environment - Self-motivated, professional with strong organizational and problem-solving skills - Ability to work in a fast-paced, time-sensitive environment - Previous CBS call model experience is preferred Requirements - Understanding and adherence to company collection and extension policies - Compliance with the Fair Debt Collection Practices Act - Protection of information and compliance with the law - Awareness and understanding of relevant laws, regulations, internal policies, and procedures Benefits - Inclusive compensation package for all full-time employees - Bonus programs - Health insurance benefits - 401k program - Onsite fitness centers - Employee discounts on products and accessories