Role Description Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. ICF seeks an experienced Salesforce Administrator / Release Engineer to support a large-scale federal Salesforce environment. This role combines hands-on Salesforce administration with release engineering responsibilities across multiple Salesforce applications, environments, and application teams. The Salesforce Administrator / Release Engineer will support: - Platform configuration - Environment management - User and access administration - Release coordination - Deployment execution - Sandbox management - Technical documentation - Production support This role is ideal for someone who understands both the operational responsibilities of Salesforce administration and the discipline required to support frequent, high-quality releases in a secure federal cloud environment. Job Location: Remote work is authorized. Must support US Eastern time zone working hours. *If you accept this position, you should note that ICF does monitor employee work locations, blocks access from foreign locations/foreign IP addresses, and prohibits personal VPN connections. Qualifications - 3+ years as a Salesforce Administrator for large production orgs. - 3+ years of hands-on experience in DevOps practices, including software release management, version control, and deployment automation (e.g., using tools like Git, Jenkins, or Salesforce DX). - U.S. Citizenship required due to federal contract requirements. - Candidate must have a current Public Trust clearance/suitability determination or an active DoD Secret clearance. - Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. - Candidate must have lived in the U.S. for three full years out of the last five years. Requirements - Configure, maintain, and support Salesforce applications and platform capabilities in a secure federal Salesforce cloud environment. - Manage users, roles, permission sets, profiles, groups, queues, sharing rules, connected apps, service accounts, and other access/security configurations. - Support Salesforce administration activities across multiple environments, including Integration, Stage, Production, sandboxes, and other approved development/testing environments. - Create, refresh, validate, and decommission Salesforce sandboxes in coordination with application teams, release teams, and business owners. - Configure Salesforce using native low-code/no-code capabilities, including flows, page layouts, Lightning record pages, custom objects, fields, validation rules, reports, dashboards, email templates, and user experience enhancements. - Support Experience Cloud, Public Sector Solutions, Service Cloud, or other Salesforce capabilities as required by the customer environment. - Coordinate, schedule, validate, and execute Salesforce releases, including major releases, minor releases, hotfixes, and production changes. - Support release management processes, including release calendar management, deployment planning, release readiness reviews, change request preparation, rollback planning, and post-deployment validation. - Work with development teams to package, validate, and deploy configuration, metadata, code, and data-related changes using approved DevSecOps processes. - Support CI/CD pipeline activities using tools such as Salesforce CLI, Salesforce DX, Git, GitLab, GitHub, Jenkins, Copado, Gearset, or similar release automation tools. - Create and maintain Git repositories, branches, deployment artifacts, release notes, and environment/version control documentation. - Support technical design document reviews by identifying release dependencies, environment impacts, deployment risks, security impacts, regression considerations, and operational readiness needs. - Troubleshoot release, deployment, environment, access, configuration, integration, and production support issues. - Support incident response and hotfix activities by validating configuration issues, access problems, deployment defects, and platform-level concerns. - Support data import, export, cleanup, validation, and migration activities using Data Loader, Data Import Wizard, reports, SOQL, or approved customer tools. - Support occasional off-hours releases, production deployments, outages, hotfixes, or urgent operational needs. Benefits - Pay Range: $81,499.00 - $138,549.00 based on full-time employment. - Multiple factors considered in determining final pay include relevant work experience, skills, certifications, geographic location, education, and contract provisions. Company Description ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.

Role Description Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. ICF seeks an experienced Salesforce Administrator / Release Engineer to support a large-scale federal Salesforce environment. This role combines hands-on Salesforce administration with release engineering responsibilities across multiple Salesforce applications, environments, and application teams. The Salesforce Administrator / Release Engineer will support: - Platform configuration - Environment management - User and access administration - Release coordination - Deployment execution - Sandbox management - Technical documentation - Production support This role is ideal for someone who understands both the operational responsibilities of Salesforce administration and the discipline required to support frequent, high-quality releases in a secure federal cloud environment. Job Location: Remote work is authorized. Must support US Eastern time zone working hours. Note: ICF does monitor employee work locations, blocks access from foreign locations/foreign IP addresses, and prohibits personal VPN connections. Qualifications - 3+ years as a Salesforce Administrator for large production orgs. - 3+ years of hands-on experience in DevOps practices, including software release management, version control, and deployment automation (e.g., using tools like Git, Jenkins, or Salesforce DX). - U.S. Citizenship required due to federal contract requirements. - Candidate must have a current Public Trust clearance/suitability determination or an active DoD Secret clearance. - Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. - Candidate must have lived in the U.S. for three full years out of the last five years. Requirements - Configure, maintain, and support Salesforce applications and platform capabilities in a secure federal Salesforce cloud environment. - Manage users, roles, permission sets, profiles, groups, queues, sharing rules, connected apps, service accounts, and other access/security configurations. - Support Salesforce administration activities across multiple environments, including Integration, Stage, Production, sandboxes, and other approved development/testing environments. - Create, refresh, validate, and decommission Salesforce sandboxes in coordination with application teams, release teams, and business owners. - Configure Salesforce using native low-code/no-code capabilities, including flows, page layouts, Lightning record pages, custom objects, fields, validation rules, reports, dashboards, email templates, and user experience enhancements. - Support Experience Cloud, Public Sector Solutions, Service Cloud, or other Salesforce capabilities as required by the customer environment. - Coordinate, schedule, validate, and execute Salesforce releases, including major releases, minor releases, hotfixes, and production changes. - Support release management processes, including release calendar management, deployment planning, release readiness reviews, change request preparation, rollback planning, and post-deployment validation. - Work with development teams to package, validate, and deploy configuration, metadata, code, and data-related changes using approved DevSecOps processes. - Support CI/CD pipeline activities using tools such as Salesforce CLI, Salesforce DX, Git, GitLab, GitHub, Jenkins, Copado, Gearset, or similar release automation tools. - Create and maintain Git repositories, branches, deployment artifacts, release notes, and environment/version control documentation. - Support technical design document reviews by identifying release dependencies, environment impacts, deployment risks, security impacts, regression considerations, and operational readiness needs. - Troubleshoot release, deployment, environment, access, configuration, integration, and production support issues. - Support incident response and hotfix activities by validating configuration issues, access problems, deployment defects, and platform-level concerns. - Support data import, export, cleanup, validation, and migration activities using Data Loader, Data Import Wizard, reports, SOQL, or approved customer tools. - Support occasional off-hours releases, production deployments, outages, hotfixes, or urgent operational needs. Benefits - Pay range for this position based on full-time employment is: $81,499.00 - $138,549.00.

• Serve as the first point of contact for Salesforce user support • Manage Salesforce **user provisioning, de-provisioning, and access requests** • Troubleshoot user access, visibility issues, and standard Salesforce errors • Maintain roles, profiles, permission sets, sharing rules, and security settings • Perform routine Salesforce configuration, including **fields, page layouts, list views, and reports** • Support data quality through imports, exports, cleanup, and maintenance activities • Monitor Salesforce Flows, Validation Rules, and standard automations • Escalate complex platform issues to Product or Engineering teams when needed • Document troubleshooting guides, support processes, and standard operating procedures • Support Sales, Operations, and Go-to-Market teams in day-to-day Salesforce usage

Role Description We are looking for an experienced Senior Salesforce Administrator to support a fast-paced Go-to-Market Systems team working closely with Sales and Operations. This role is focused on keeping Salesforce reliable, accessible, and efficient for day-to-day users across business teams. You will act as the first point of contact for Salesforce user support, handling: - Access management - User issues - Light configuration - Data quality - Reports - Documentation - Escalation of more complex platform challenges to Product and Engineering teams COMMITMENT: Full-time, 6+ months LOCATIONS: India, Bangladesh, Philippines, Singapore PROCESS: 3 Client Interviews NOTES: Experience in large-scale technology companies or products with 1M+ users/downloads is strongly preferred. Qualifications - 5–7 years of hands-on experience as a Salesforce Administrator - Strong knowledge of Salesforce administration and CRM operations - Experience with user access management, roles, profiles, permission sets, and sharing rules - Solid understanding of Salesforce standard objects, including Leads, Contacts, Accounts, and Opportunities - Experience troubleshooting Salesforce access, visibility, and standard system errors - Ability to perform declarative Salesforce configuration, including fields, layouts, reports, and list views - Experience supporting Salesforce data quality through imports, exports, and maintenance - Strong written and verbal English communication skills Responsibilities - Serve as the first point of contact for Salesforce user support - Manage Salesforce user provisioning, de-provisioning, and access requests - Troubleshoot user access, visibility issues, and standard Salesforce errors - Maintain roles, profiles, permission sets, sharing rules, and security settings - Perform routine Salesforce configuration, including fields, page layouts, list views, and reports - Support data quality through imports, exports, cleanup, and maintenance activities - Monitor Salesforce Flows, Validation Rules, and standard automations - Escalate complex platform issues to Product or Engineering teams when needed - Document troubleshooting guides, support processes, and standard operating procedures - Support Sales, Operations, and Go-to-Market teams in day-to-day Salesforce usage