• Serve as the first point of contact for Salesforce user support • Manage Salesforce **user provisioning, de-provisioning, and access requests** • Troubleshoot user access, visibility issues, and standard Salesforce errors • Maintain roles, profiles, permission sets, sharing rules, and security settings • Perform routine Salesforce configuration, including **fields, page layouts, list views, and reports** • Support data quality through imports, exports, cleanup, and maintenance activities • Monitor Salesforce Flows, Validation Rules, and standard automations • Escalate complex platform issues to Product or Engineering teams when needed • Document troubleshooting guides, support processes, and standard operating procedures • Support Sales, Operations, and Go-to-Market teams in day-to-day Salesforce usage

Role Description We are looking for an experienced Senior Salesforce Administrator to support a fast-paced Go-to-Market Systems team working closely with Sales and Operations. This role is focused on keeping Salesforce reliable, accessible, and efficient for day-to-day users across business teams. You will act as the first point of contact for Salesforce user support, handling: - Access management - User issues - Light configuration - Data quality - Reports - Documentation - Escalation of more complex platform challenges to Product and Engineering teams COMMITMENT: Full-time, 6+ months LOCATIONS: India, Bangladesh, Philippines, Singapore PROCESS: 3 Client Interviews NOTES: Experience in large-scale technology companies or products with 1M+ users/downloads is strongly preferred. Qualifications - 5–7 years of hands-on experience as a Salesforce Administrator - Strong knowledge of Salesforce administration and CRM operations - Experience with user access management, roles, profiles, permission sets, and sharing rules - Solid understanding of Salesforce standard objects, including Leads, Contacts, Accounts, and Opportunities - Experience troubleshooting Salesforce access, visibility, and standard system errors - Ability to perform declarative Salesforce configuration, including fields, layouts, reports, and list views - Experience supporting Salesforce data quality through imports, exports, and maintenance - Strong written and verbal English communication skills Responsibilities - Serve as the first point of contact for Salesforce user support - Manage Salesforce user provisioning, de-provisioning, and access requests - Troubleshoot user access, visibility issues, and standard Salesforce errors - Maintain roles, profiles, permission sets, sharing rules, and security settings - Perform routine Salesforce configuration, including fields, page layouts, list views, and reports - Support data quality through imports, exports, cleanup, and maintenance activities - Monitor Salesforce Flows, Validation Rules, and standard automations - Escalate complex platform issues to Product or Engineering teams when needed - Document troubleshooting guides, support processes, and standard operating procedures - Support Sales, Operations, and Go-to-Market teams in day-to-day Salesforce usage

Role Description - Lead the execution of small and large projects; leveraging the Salesforce platform - Excellent planning and strategic abilities - Lead multiple high profile, complex, cross-functional projects simultaneously - Manage day-to-day operational aspects of a project and scope - Ensure all requirements are documented in detail and approved by clients prior to implementation - Act as a liaison between consultants, developers and clients to ensure effective project coordination - Collect, analyze and summarize information on project phases, tasks and timelines - Monitor and report all project updates in regard to business scope, timeline, budget and project issues - Create, update and manage all project documentation in the appropriate systems - Navigate through and address difficult conversations with clients related to scope, budget and schedule - Prepare for engagement reviews and quality assurance procedures - Facilitate project scheduling and issue resolution Company Description

Role Description The Salesforce Administrator is responsible for the overall administration of National & Global’s Salesforce instance and related integrations. The role’s responsibilities include, but are not limited to: - System configuration and automation - Identity and access management - Ongoing testing and maintenance - New feature and application implementation - iSupport tickets, case, and release management Duties and Responsibilities - Team & Culture: - Aligns with the high-performance team and culture that models the posture and values of N&G - Holds to a strong culture of accountability that ensures optimal performance for the Salesforce systems - Technology Leadership: - Works with Salesforce teams to establish processes to support administrative, development, and change management activities related to Salesforce and associated tools - Works with other Salesforce personnel to define and document development requirements for new solutions or enhancements to existing functionality and procedures - Salesforce Administration: - Performs administrative functions such as user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, capacity, storage management, and other routine tasks - Builds prototypes and builds objects, fields, validation rules, page layouts, calculated fields, and workflows based on user requirements - Manages and works within the Form Assembly platform to build and develop forms as needs are assessed - Product Development Lifecycle: - Supports product development lifecycles updates within the enrollment technology stack - Data & Reporting: - Collaborates with assigned Salesforce team members to confirm accurate key performance indicators and metrics - Supports the enrollment technology team as needed for audits and reporting variables - Helps maintain data integration efforts with University Information Technology and Marketing - Other responsibilities as assigned Qualifications - Strong Christian commitment and adherence to the standards outlined in the IWU Community Lifestyle Statement - Bachelor’s degree in Analytics, Project Management, Information Systems, or Business Administration, or an appropriate combination of education and relevant work experience - Minimum of four (4) years in Salesforce.org or similar CRM software - Salesforce Administrator Certification required, with additional certifications a plus - Capable of balancing attention to detail with overall project scope to drive results - Demonstrate the ability to be forward-thinking and innovative while understanding the needs and capabilities of IWU business processes and technologies - Demonstrated experience performing system testing and developing/maintaining test scripts - Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation - Higher education experience preferred, but not required - Demonstrated ability to collaborate effectively with individuals from diverse communities and cultures Requirements - Experience in applying Salesforce best practices through all phases: initial design architecture, system maintenance, security, data integrity - Strong proficiency in Salesforce custom objects, flows, formula fields, workflows, and custom views - Experience with Form Assembly - Experience writing technical and end-user documentation - Proven working experience in providing help desk support - Confident in making decisions, accurate, detail-oriented, and able to problem solve/analyze - Excellent analytical and critical thinking skills - Exceptional communication and people skills - Must be highly organized, flexible, and able to meet deadlines as prescribed - Ability to work independently Company Description IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity.