• Manage the delivery of service engagements for Skillsoft clients • Work with account teams to focus on customer specific program needs. (E.g. engagement with stakeholders throughout the customer enterprise for analysis and alignment of learning solutions, aligning content to competency models and training needs, custom reporting and trend analysis to support value measurement, change management to support learning adoption, marketing and communication to support solution awareness, complex global roll-outs, etc) • Act as a liaison for Skillsoft and provides a communication point of contact as it relates to the customer’s service engagements within the parameters of the contract • Conduct and participate in customer meetings virtually to collect and understand customer business needs around those services provided • Keep up to date on course/curriculum offerings, changes to certification tracks, newly released versions of Percipio and Skillsoft products to inform customer of appropriate changes as required • Keep up to date on L&D industry trends and best practices to align with customer’s goals and business priorities • Develop and maintain detailed project work plans, completing all deliverables on time and in scope • Evaluate project risks and raise to management in order to develop contingency plans and to respond to change in risk factors as the project progresses • Communicate project status on a weekly basis to management and account team, maintaining a repository of meeting minutes and project issues • Escalate issues that impact client relationships to Skillsoft management and internal resources for resolution • Pursue understanding of the customer's business and learning priorities and goals as the basis for consulting and recommendations • Participate and follow through on professional development opportunities as they arise • React to change productively and undertake other tasks as assigned

Role Description The Centre for Information Resilience (CIR) is an independent organisation dedicated to exposing human rights violations, disinformation and harms against women and minorities. We achieve this through open source research, digital investigations, capacity-building with local partners, and collaboration with media to amplify our impact. CIR was born out of a determination to expose those spreading harm – online and offline – around the world, particularly in areas of violent conflict, such as Afghanistan, Myanmar, Sudan and Ukraine. Our projects are at the forefront of efforts to investigate and document human rights abuses, war crimes, and harms against women and minorities. We work closely with multilateral and national justice accountability bodies. Qualifications - Proven track record in OSINT-driven investigations, including using geolocation and chronolocation techniques, as well as social media monitoring. - Demonstrable experience supporting CSOs in conducting digital investigations is highly desirable. - Prior experience conducting OSINT research on Sudan and/or East Africa. - Fluency in Arabic at C1 / Professional level proficiency. - Proficient in satellite imagery analysis, with experience in using tools such as Planet. - Extensive experience delivering OSINT training and mentorship, both in-person and remote (ranging from beginner to intermediate/advanced topics). - Ability to work independently, including time management and prioritisation of tasks. - Excellent written and verbal communication skills, including the ability to translate technical terminology for lay audiences. - Willingness to engage in travel to deliver capacity building and training in-person. Requirements - Contract Type: Contractor x 1 - Closing date: 30 July 2026 at 23:55pm - Contract length: July 2026 to March 2027, subject to funding. - Hours needed for this role: Full-time 19 days per month. - Location: Remote - Languages: You must be able to work proficiently in English and Arabic, (C1/Professional level proficiency). - Travel: You must be able and willing to travel to deliver capacity building and/or training in East Africa. Benefits - Opportunity to work on impactful projects related to human rights. - Collaboration with local partners and civil society organizations. - Remote working flexibility. Company Description The Centre for Information Resilience (CIR) is dedicated to exposing human rights violations, disinformation, and harms against women and minorities through various means, including open-source research and digital investigations.

• Partner with business and HR stakeholders to assess learning needs and recommend appropriate learning solutions • Provide consultative guidance on learning interventions, adult learning methodologies, and sourcing strategies • Manage the full lifecycle of learning program deployment, including budgeting, contracting, scheduling, and quality assurance • Build and maintain strong stakeholder relationships to ensure alignment with business objectives and company culture • Collaborate with internal teams and external vendors to deliver consistent and effective learning experiences • Monitor program effectiveness, gather feedback, and drive continuous improvement • Stay current on learning and development trends and apply best practices

• Embrace AI as a core productivity multiplier • Collaborate with industry leaders to solve complex problems • Drive efficiency, innovation, and impact in team workflows