Role Description We’re looking for independent, ambitious, positive, and dependable individuals. We inspect properties virtually for potential damage. Our company represents the property owner to ensure their insurance company treats them with respect & pays them fairly. We will provide training for this position. The job is simple, enjoyable, and the pay is competitive. Our profession is inflation resistant. There is room for steady growth and a greater demand for our services during inclement weather. - Work from home - virtually help clients all over the country or in your home state. - No experience necessary. - Work can be done from home using video-conferencing software. - Must be able to pass State Licensing exam. - Company Overview, Interview, and Q&A will be done via ZOOM. Qualifications - Independent and ambitious. - Positive and dependable. Requirements - Must live in the following states: AZ, CA, CO, GA, HI, IN, MD, MN, MT, NV, NJ, NM, NC, OH, OK, PA, RI, UT, VA, WV, WI. - Must be able to pass State Licensing exam. Benefits - Unlimited income potential. - Excellent training environment. - Flexible schedule. - Commission based: $35,000 to $150,000 Annually. Company Description We are consumer advocates known as Public Insurance Adjusters licensed by the State Department of Insurance. We have been in business for 32 years, recognized as the largest public adjusting firm in the country.

• Provides enrollment support for new PACE enrollees • Communicates pharmacy benefit information to network pharmacies contracted with facilities where CareKinesis PACE participants reside • Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place • Provides help desk support to network pharmacies • Education PACE staff regarding CareKinesis and network pharmacy processes for facility participants • Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations • Coordinates and sets up couriers to ensure timely medication delivery • Makes outgoing calls to ensure the participants have received their delivery • Embody AnewHealth’s Core Values in all communications and interactions • Other duties as assigned

• Provide front-line support to customers via phone, email, fax, and other communication channels for assigned product lines • Obtain demographic and visit information for incoming customer interactions and resolve outstanding issues within established service levels • Maintain accurate and complete client, site, and patient information within company databases and systems • Troubleshoot equipment setup, hook-up, transmission, and product usage issues, escalating complex concerns as appropriate • Process re-supply requests, report requests, and product-related inquiries in a timely and efficient manner • Monitor transmission and fax failures and ensure prompt delivery of required information • Identify and report clinical irregularities and system malfunctions to the appropriate stakeholders • Respond to customer inquiries and provide timely technical information and guidance • Collaborate with on-site and remote teams to resolve customer concerns and improve the customer experience • Maintain production, quality, and performance metrics established by Customer Care Management • Provide recommendations regarding product setup, usage, and troubleshooting best practices • Support query resolution activities related to clinical applications and associated programs • Perform additional duties and responsibilities as assigned.

• Work independently on a high productivity team • Process requests and inquiries reported by stakeholders via telephone, email, or web, in a timely manner, with professional and grammatically correct responses • Update ticketing system based on contract requirements • Review and validate reports daily for accurate data and metrics • Provide troubleshooting support for phones, applications, and database issues • Respond promptly to stakeholder inquiries • Keep detailed records of stakeholder interactions, transactions, comments and complaints • Communicate and coordinate with colleagues as necessary • Provide feedback on the efficiency of the stakeholder service process • Ensure stakeholder satisfaction and provide professional stakeholder support • Maintain a positive, empathetic and professional attitude toward stakeholders at all times