Experience. Solutions. Results.
Customer Service Supervisor
Location
United States
Posted
4 days ago
Salary
$42.2K - $79.3K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Service Supervisor
Luminare Health
Role Description Responsible for the day-to-day supervision and management of a remote team of designated inbound and outbound customer service representatives enabling the team to deliver exceptional service. Responsible for successful achievement of client service expectations, Health Benefits’ service objectives and staff development. Qualifications - High School Diploma or GED equivalent - Minimum of one year supervisory or lead experience in a call center - Minimum 3 – 5 years customer service experience in a call center - Minimum 3 years healthcare/health insurance, claims processing or provider billing experience - Demonstrated experience with managing client advocacy cases that require one or multiple interactions with the client, providers, insurer and community resources - Demonstrated Health Care Reform Knowledge/experience and Medicare/Medicaid benefit knowledge - Demonstrated ability to work in a fast paced, constantly changing environment independently with minimal supervision - Strong organizational skills - Proficient with Microsoft Office Suite - Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds - Possess excellent customer service skills including proper grammar, tonalities and clear diction Requirements - Associates Degree (Preferred) - Bilingual English/Spanish preferred Benefits - Health and wellness benefits - 401(k) savings plan - Pension plan - Paid time off - Paid parental leave - Disability insurance - Supplemental life insurance - Employee assistance program - Paid holidays - Tuition reimbursement - Other incentives Pay Transparency Statement The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. Min to Max Range: $42,200.00 - $79,300.00 Exact compensation may vary based on skills, experience, and location.
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