Role Description Our Vacation Planners create happy guests by providing premier service in finalizing all reservation details to ensure our guests have a fantastic travel experience and become loyal champions of our travel brands. Qualifications - A minimum of 1 year or more experience in a sales and service capacity within a call center environment. - Passionate about a positive guest experience and service minded. - Thrives in a fast-paced, sales/service focused environment. - Excellent verbal skills to communicate with guests in a friendly and efficient manner. - Good time management skills, adaptable, and ability to manage call flow/control. - Demonstrated ability to write effective, professional email communication. - Demonstrating the importance of service in retaining customer loyalty. - Technical and functional skills using a variety of computer applications such as In-house Reservation System, Dynamics 365 (CRM), Intranet, Word, Excel, Outlook, Internet, and may include airline GDS. - Interest in travel and working with points of interest/geography are a plus! - Product knowledge of Globus products, services, policies, and features (key differences) even more a plus! - Ability to work in a call center environment that includes structure, shifts, performance measurements. - Understanding of contact center schedule adherence requirements, adhering to post schedules and using proper phone status. Requirements - Travel industry experience. - 1 year Call Center Experience. - The preferred candidate will hold an associate’s degree (A. A.) or equivalent from two-year College or technical school; six months to one-year related experience in inbound sales work, and travel industry; or equivalent combination of education and experience. - Minimum of 1 year in a Sales or similar role. Responsibilities - Receive 30+ incoming calls a day and create happy guests. - Engage with customers via phone and email. - Call out or email to guests regularly to follow up with existing customers. - Responsible for hitting clear monthly sales goals and KPIs. - Maintain call handling expectations. - Engage in Lead Campaigns as assigned. - Engage in regular training to enhance skills. - Meet regularly with Supervisor to discuss metrics and performance. - Participate in weekly team meetings and on Teams Chats. - Rotating Saturdays required. Will receive one day off that week to compensate. - Overtime as needed. Benefits - 401K Match. - 16-26 days of vacation. - Health, vision, dental and life insurance (For employees working outside US, these benefits may vary slightly). - Work from home options. - Home office internet reimbursement. - Exciting Travel Benefits. EEOC Globus family of brands is an equal opportunity employer. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

• Supervise contact center staff, including active performance management and employee development. • Provide day-to-day supervision of communicators and implement and communicate performance standards. • Provide clarity, gain commitment, and hold team members accountable for performance expectations. • Coach team members for success and support the development of direct reports. • Conduct performance evaluations, coaching sessions, and development planning. • Conduct recruitment interviews, onboarding, and training of new employees. • Address employee performance and conduct issues through coaching, corrective action, and disciplinary processes in accordance with Company policies, due process requirements, and applicable Philippine labour laws. • Proactively monitor staffing levels and workforce requirements. • Coordinate and deliver program training as required. • Create and implement initiatives designed to encourage teamwork and increase employee engagement. • Supervise day-to-day contact center operations to ensure service delivery, quality, compliance, and operational performance objectives are achieved. • Deliver service that meets or exceeds client KPIs and service-level requirements. • Maintain all agreed service levels and operational metrics. • Ensure client needs are met with a high degree of quality and compliance with applicable policies, SOPs, and regulatory requirements. • Manage contact center operations in a fiscally responsible manner. • Collaborate with internal stakeholders to foster a culture of continuous quality improvement and operational excellence. • Monitor inbound and outbound customer interactions to ensure script adherence, call integrity, pharmacovigilance compliance, compliance with the Health Insurance Portability and Accountability Act (HIPAA), the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), and appropriate communication standards.

• Supervise contact centre staff, including active performance management and employee development. • Provide day-to-day supervision of communicators and implement and communicate performance standards. • Provide clarity, gain commitment, and hold team members accountable for performance expectations. • Coach team members for success and support the development of direct reports. • Conduct performance evaluations, coaching sessions, and development planning. • Conduct recruitment interviews, onboarding, and training of new employees. • Address employee performance and conduct issues through coaching, corrective action, and disciplinary processes in accordance with Company policies, due process requirements, and South African labour legislation. • Proactively monitor staffing levels and workforce requirements. • Coordinate and deliver programme training as required. • Create and implement initiatives designed to encourage teamwork and increase employee engagement. • Deliver service that meets or exceeds client KPIs and service-level requirements. • Maintain all agreed service levels and operational metrics. • Ensure client needs are met with a high degree of quality and compliance with applicable policies, SOPs, and regulatory requirements. • Manage contact centre operations in a fiscally responsible manner. • Collaborate with internal stakeholders to foster a culture of continuous quality improvement and operational excellence. • Monitor inbound and outbound customer interactions to ensure script adherence, call integrity, pharmacovigilance compliance, compliance with the Health Insurance Portability and Accountability Act (HIPAA), the POPIA and appropriate communication standards. • Ensure timely identification, documentation, escalation, and reporting of Adverse Events (AEs), Product Quality Complaints (PQCs), Special Situations, and other reportable information in accordance with applicable client requirements, U.S. FDA requirements where applicable, SAHPRA requirements where applicable, company policies, and regulatory reporting timelines.

Role Description We're building a Vulnerability Operations Center from the ground up and need a senior practitioner to lead it. You'll own the full vulnerability management lifecycle - from detection through triage to remediation tracking and reporting - across Nebius' cloud infrastructure, product and hardware stack. This is a high-impact role with big ownership: you'll define processes, select tooling, work directly with engineering teams, and set the standard for how Nebius responds to vulnerabilities. What You'll Do - Improve and maintain automated vulnerability triaging capabilities and vulnerability data quality through data enrichment (internal and external intelligence feeds), quality metrics, AI-assisted triage, context-aware risk scoring, and vulnerability correlation/chaining. - Hands-on validation and triaging of most critical/zero-days vulnerabilities. - Work closely with vulnerability data consumers and stakeholders across the organization to meet engineering, compliance, and regulatory requirements by delivering high-quality, actionable findings and driving effective remediation. - Contribute to the development of internal platforms, including the Unified Vulnerability Management (UVM) system and the security orchestration platform, to automate core vulnerability management workflows and reduce manual effort. - Identify current deficiencies in patch management, drive and oversee improvements across engineering teams and business units to improve remediation efficiency and reduce organizational risk. - Own vulnerability intake from all sources - scanners, bug bounty, threat intel feeds, and penetration tests. - Prioritize findings using risk-based frameworks (CVSS, EPSS, SSVC, asset criticality, exploitability context, business impact) and reduce false positive noise. - Drive remediation accountability across infrastructure, platform, and product engineering teams. - Identify, track and report vulnerability management metrics, present KPIs and trends to security leadership. - Coordinate response to critical/zero-day vulnerabilities, acting as the primary point of contact across security, engineering, and operations. - Define and maintain integration between VOC tooling and the broader security ecosystem. Qualifications - 5–8 years in information security with at least 3 years focused on vulnerability management or security operations. - Deep familiarity with vulnerability scanning tools and their strengths/limitations in cloud-native environments. - Strong grasp of CVE/NVD, CVSS scoring, EPSS, SSVC and how to apply them to real-world prioritization. - Experience managing vulnerabilities across IaaS/cloud infrastructure (AWS, GCP, Azure, or private cloud) - experience with GPU/HPC environments is a plus. - Deep understanding of vulnerability sources limitations and corner cases for different vulnerability classes. - Able to write and review code (ability or willingness to develop in Golang) - well enough to assess exploitability, validate fixes, and build lightweight automation (e.g., variant-detection scripts, triage tooling, data pipelines for trend analysis). - Strong grasp of common vulnerability classes at the code and infrastructure level. - Comfortable feeding well-documented vulnerability patterns into AI-assisted code review workflows and critically evaluating the output. - Track record of working cross-functionally with engineering teams and holding stakeholders accountable to timelines without being a bottleneck. - Strong written and verbal communication - able to translate technical risk into business impact for non-security audiences. Nice to Have - Experience building vulnerability management program from scratch. - Familiarity with container and Kubernetes security. - Experience with supply chain security (SBOMs, dependency scanning). - Bug bounty triage experience. - Public talks or research articles. Benefits - Competitive compensation. - Career growth and learning opportunities. - Flexibility and ownership. - Collaborative and innovative culture. - Opportunity to work on impactful AI projects. - International environment and talented teams. Equal Opportunity Statement Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.