• Own service delivery outcomes across an assigned portfolio of school districts. • Drive conversion of referrals into active services to maximize revenue realization. • Monitor referral flow, provider utilization, and service delivery performance against targets. • Identify risks to revenue attainment and implement mitigation plans proactively. • Maintain accurate forecasts for referral volume, service activation, and delivery capacity. • Ensure district contracts are executed in alignment with agreed service commitments and timelines. • Partner with Director, Service Delivery to achieve portfolio revenue goals. • Lead and develop a team of Service Delivery Specialists. • Establish clear expectations, priorities, and performance standards. • Conduct regular coaching, performance reviews, and development conversations. • Foster a culture of accountability, collaboration, customer focus, and operational excellence. • Ensure team adherence to established service delivery processes and escalation protocols. • Own the daily operational management of district accounts. • Ensure referrals are processed efficiently and assigned appropriately. • Optimize provider caseloads and utilization to maximize service capacity. • Monitor key delivery metrics and take corrective action when performance falls below targets. • Execute service delivery playbooks and operational standards consistently across accounts. • Serve as the primary operational contact for district service delivery needs. • Build trusted relationships with district stakeholders through proactive communication and problem-solving. • Partner with Account Management to support renewals, expansions, and customer satisfaction initiatives. • Collaborate with service delivery leadership, empowerment/recruiting, revenue teams, credentialing, and enablement teams to remove barriers to service delivery. • Escalate strategic account risks and opportunities to leadership as appropriate. • Manage district service delivery escalations and resolution plans. • Lead recovery efforts when service delivery, utilization, or revenue performance is at risk. • Ensure timely communication and follow-through on corrective actions. • Document risks, trends, and lessons learned to improve future execution. • Analyze performance data to identify trends and opportunities for improvement. • Recommend process enhancements that improve referral velocity, utilization, customer experience, and revenue realization. • Contribute feedback to leadership regarding operational workflows, systems, and service delivery playbooks. • Support implementation of new processes, tools, and operational initiatives.

• Testing and evaluating new technologies in the field of BOS and IT&C • Developing and implementing technical solutions for BOS radio systems • Providing technical support in exciting customer projects • Preparing information materials – from product sheets to training content • Contributing to product strategy and the further development of our service portfolio • Close collaboration with Sales, Engineering and Project Management

• Partner closely with Vanta leaders to define strategy, assess growth opportunities, & build alignment on key priorities • Develop & present business case memos, financial analysis, & executive presentations • Drive CorpDev processes end-to-end including due diligence, strategic thesis / business case development, execution, & post deal integration • Own key financial analysis required to support decision making and negotiations • Build perspectives on key strategic trends, notable VC / M&A activity, and gather/distill competitive intelligence to support Vanta’s strategy • Work cross-functionally across Vanta, including EPD, Operations, GTM, Legal, Finance, & People teams

• Own and oversee end-to-end IT service delivery across all regional sites. • Ensure high availability, performance, and reliability of IT services. • Act as the regional escalation point for major incidents, ensuring effective communication and rapid resolution. • Manage regional service operations through defined processes, shared tooling, and agreed SLAs/OLAs. • Act as the primary interface between global service owners, local IT teams, and regional business leadership. • Build strong partnerships with business leaders, site managers, and country IT teams. • Facilitate regular service reviews, performance reporting, and feedback sessions. • Translate business feedback and operational pain points into actionable service improvement initiatives. • Communicate risks, impacts, and service updates proactively across stakeholders. • Ensure adherence to ITIL-aligned processes and global IT standards. • Drive structured Continuous Service Improvement (CSI) initiatives and quarterly Service Improvement Plans (SIPs). • Monitor service performance using dashboards and reporting frameworks. • Lead monthly operational and service review meetings. • Reduce major incidents and improve SLA Performance achievement. • Drive proactive problem management to eliminate recurring issues. • Ensure high change success rates and minimize emergency changes. • Support smooth coordination of maintenance activities and releases. • Ensure effective transition of new services, projects, acquisitions, and technology deployments into Business as Usual (BAU). • Partner with project teams to ensure operational readiness and service acceptance criteria are met. • Manage regional vendor relationships and performance. • Ensure vendors meet contractual SLA obligations. • Lead structured vendor governance, performance reviews, and escalations. • Support capacity and demand planning to meet regional business needs. • Ensure compliance with regional regulations, including data residency, labour laws, and audit requirements. • Ensure adherence to IT governance, compliance, and security policies. • Manage service-related risks and escalate where appropriate. • Drive initiatives to improve audit readiness and regulatory compliance.