• Testing and evaluating new technologies in the field of BOS and IT&C • Developing and implementing technical solutions for BOS radio systems • Providing technical support in exciting customer projects • Preparing information materials – from product sheets to training content • Contributing to product strategy and the further development of our service portfolio • Close collaboration with Sales, Engineering and Project Management

• Partner closely with Vanta leaders to define strategy, assess growth opportunities, & build alignment on key priorities • Develop & present business case memos, financial analysis, & executive presentations • Drive CorpDev processes end-to-end including due diligence, strategic thesis / business case development, execution, & post deal integration • Own key financial analysis required to support decision making and negotiations • Build perspectives on key strategic trends, notable VC / M&A activity, and gather/distill competitive intelligence to support Vanta’s strategy • Work cross-functionally across Vanta, including EPD, Operations, GTM, Legal, Finance, & People teams

• Own and oversee end-to-end IT service delivery across all regional sites. • Ensure high availability, performance, and reliability of IT services. • Act as the regional escalation point for major incidents, ensuring effective communication and rapid resolution. • Manage regional service operations through defined processes, shared tooling, and agreed SLAs/OLAs. • Act as the primary interface between global service owners, local IT teams, and regional business leadership. • Build strong partnerships with business leaders, site managers, and country IT teams. • Facilitate regular service reviews, performance reporting, and feedback sessions. • Translate business feedback and operational pain points into actionable service improvement initiatives. • Communicate risks, impacts, and service updates proactively across stakeholders. • Ensure adherence to ITIL-aligned processes and global IT standards. • Drive structured Continuous Service Improvement (CSI) initiatives and quarterly Service Improvement Plans (SIPs). • Monitor service performance using dashboards and reporting frameworks. • Lead monthly operational and service review meetings. • Reduce major incidents and improve SLA Performance achievement. • Drive proactive problem management to eliminate recurring issues. • Ensure high change success rates and minimize emergency changes. • Support smooth coordination of maintenance activities and releases. • Ensure effective transition of new services, projects, acquisitions, and technology deployments into Business as Usual (BAU). • Partner with project teams to ensure operational readiness and service acceptance criteria are met. • Manage regional vendor relationships and performance. • Ensure vendors meet contractual SLA obligations. • Lead structured vendor governance, performance reviews, and escalations. • Support capacity and demand planning to meet regional business needs. • Ensure compliance with regional regulations, including data residency, labour laws, and audit requirements. • Ensure adherence to IT governance, compliance, and security policies. • Manage service-related risks and escalate where appropriate. • Drive initiatives to improve audit readiness and regulatory compliance.

• Validate our market-entry assumptions and determine how FICUS should enter and scale in France • Build first relationships with rehabilitation providers, hospital and clinic groups, professional associations, payers and other relevant healthcare stakeholders • Lead the first commercial conversations and take responsibility for developing, negotiating and closing our initial pilot partnerships • Navigate France’s regulatory, data-protection, procurement and reimbursement requirements at both national and regional level • Bring a deep understanding of French rehabilitation workflows and provider needs into our product development • Build the French market hands-on, supported directly by our founding team and our teams in Germany • Once the market has been validated, build the local team and take full operational and financial responsibility for France, including team leadership, operations and P&L.