• Conduct virtual clinical education-only calls with members on health topics within your areas of familiarity including fertility, hormonal health, pregnancy, menopause, family health, and men's health • Lead group webinars and workshops, in your area(s) of deep expertise with the support of Vira’s staff • Respond to general health questions via asynchronous messaging on a non-urgent basis • Provide evidence-based health information, lifestyle guidance, and self-management strategies • In collaboration with Vira Care Advocates (Navigator/Coaches), guide members on finding clinical care and facilitate appropriate referrals • Create Member Zone educational content including articles, care plans, videos, and webinar materials • Review existing content for clinical accuracy, pertinent new evidence and practice guidelines • Develop educational materials that are culturally sensitive and appropriate for audiences with diverse backgrounds and from diverse geographies • Collaborate with Vira resources to validate the translation of complex medical information into member-friendly content • Ensure all educational materials comply with regulatory requirements across markets • Participate in clinical quality improvement initiatives • Contribute to development of clinical pathways and member education protocols • Collaborate with multidisciplinary teams including other clinicians, product, and operations

• Design and lead systemwide CDI, coding, UR, and denial management training using data-driven curriculum, competency assessments, and audit outcomes to improve accuracy, compliance, and preventable denials. • Provide focused training on DRG/CPT updates, clinical criteria, and payer policies; support onboarding of new providers and hospitals with standardized documentation and utilization expectations. • Offer individualized, case-based support to staff and providers, addressing real-time documentation, coding, medical necessity, and appeals questions. • Develop concise tip sheets, payer grids, documentation guides, and workflow references that reflect current CMS and payer standards. • Equip providers with clear guidance on admission criteria, medical necessity documentation, peer-to-peer expectations, and high-risk payer issues. • Monitor query accuracy, status determinations, DRG shifts, downgrades, and overturned denials; ensure findings drive corrective education. • Review internal/external audits to identify documentation, coding, or utilization gaps; deliver targeted education based on root causes. • Develop a coordinated, enterprise-wide education roadmap aligned with regulatory updates, audit trends, and CRC strategic priorities. • Collaborate with UR/CDI/Denials/RI leaders to interpret payer rules and create targeted training that reduces preventable denials. • Use insights from ClinIntell, CloudMed, Solventum, and Epic reports to focus education on high-impact conditions, DRGs, and denial patterns. • Gather frontline feedback, translate operational challenges into education updates, and ensure consistent cross-facility communication. • Develop cross-functional education modules that reinforce LOS optimization, DRG integrity, denial prevention, and Epic workflow standardization. • Provide expert guidance to directors, physicians, and executives on documentation integrity, medical necessity, and denial mitigation. • Track completion, competency, audit scores, and denial trends to evaluate program impact and refine future education priorities. • Deliver concise, data-driven summaries of progress, gaps, and recommendations to CRC leadership and CFO councils.

• Coordinate the planning, development, and implementation of education for the Unit, Department, or Site • Provide bedside education to clinical staff and ensure competency through skill validation • Oversee policy, procedure, and standard development and revision • Perform routine audits to ensure educational needs are being addressed • Develop and implement educational programs and activities for new employee orientation and ongoing professional development • Collaborate with supervisors and managers to address clinical practice issues and documentation trends.

• To provide inbound and outbound non-promotional disease state related educational support to identified customers as directed by the client company • Provide therapy and or medical device product education including but not limited to supplemental injection training support or technique • To present virtual educational programs to Healthcare Professionals/Patients/Caregivers or other identified customers in accordance with client procedures • Conducting inbound and outbound medication adherence support to patients and or caregivers • Enrolling patients/caregiver into educational seminars or providing resources to assist them with finding local community resources or centers of care for their specialty or primary care disease • Collecting demographic data and disposition for product, sample, reimbursement services and literature fulfillment • To maintain excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicable • To only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials • To attend and complete all training courses and related competency assessments that Inizio requires, to an appropriate standard and within a specified timeframe • Develop and strengthen relationships with key customers • To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio • To constantly consider new and innovative approaches that potentially develop new partnership opportunities • Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reporting • Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team • Maintain all company equipment and materials in accordance with company instructions • Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required. • Perform other duties as requested.