• To provide inbound and outbound non-promotional disease state related educational support to identified customers as directed by the client company • Provide therapy and or medical device product education including but not limited to supplemental injection training support or technique • To present virtual educational programs to Healthcare Professionals/Patients/Caregivers or other identified customers in accordance with client procedures • Conducting inbound and outbound medication adherence support to patients and or caregivers • Enrolling patients/caregiver into educational seminars or providing resources to assist them with finding local community resources or centers of care for their specialty or primary care disease • Collecting demographic data and disposition for product, sample, reimbursement services and literature fulfillment • To maintain excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicable • To only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials • To attend and complete all training courses and related competency assessments that Inizio requires, to an appropriate standard and within a specified timeframe • Develop and strengthen relationships with key customers • To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio • To constantly consider new and innovative approaches that potentially develop new partnership opportunities • Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reporting • Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team • Maintain all company equipment and materials in accordance with company instructions • Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required. • Perform other duties as requested.

• Provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company • Conducting outbound medication adherence support to patients and/or caregivers • Collecting demographic data and disposition for reimbursement services and literature fulfillment • Maintain excellent quality and superior customer service while adhering to program talking points or call guides • Leverage live video conferencing software on the web/client specific websites as applicable • Develop and strengthen relationships with key customers • Facilitate the development and provision of services across multiple healthcare sectors • Complete all required administrative responsibilities in a timely manner

• Participate in the development of country strategy for CE and KOL • Tactical execution of the RCO strategy and delivery of quality education programs • Responsible for management, mobilization, and quality assessment of KOL’s • Support regional marketing & sales teams • Work with marketing team to update/develop training materials • Delivery of sales team and dealer training programs • Monitor clinical publications and provide updates • Responsible for controlling, monitoring and updating training budget • Develop and implement process to measure end-user need satisfaction • Plan events and ensure successful event management • Maintain records of customers interested in CE courses • Compliance with Corporate guidance and initiatives • Support commercial and marketing leads in drafting plans