DependableIT is a growing Outsourcing company. We strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. Our commitment to our employees equals our commitment to our customers; we are passionate about providing the best employee experience possible through dedicated coaching, feedback and ongoing development.
Technology Consulting Practitioner
Location
Canada
Posted
4 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Technology Consulting Practitioner
Connex Telecommunications Inc.
Role Description We are looking for a Technology Consulting Practitioner with strong experience in AWS cloud infrastructure, Amazon Connect integrations, analytics pipelines, Terraform, and client-facing technical delivery. Key Responsibilities - AWS Cloud Infrastructure Engineering - Design, build, and maintain AWS infrastructure across multiple environments. - Develop solutions using AWS Lambda, Step Functions, Athena, DynamoDB, S3, SNS, and KMS. - Provision and manage infrastructure using Terraform. - Work within a foundation and platform repository model to support standardized and reusable cloud deployments. - Amazon Connect IVR and API Integration - Lead the architecture and delivery of a PrivateLink-based integration layer between Amazon Connect and internal enterprise APIs. - Design and implement OAuth 2.0 authentication. - Configure and support AWS networking components, including: - NAT Gateway - VPC interface endpoints - Route 53 private hosted zones - PrivateLink connectivity - Configure TLS using an internal root certificate authority. - Troubleshoot connectivity, authentication, API, and certificate-related issues across AWS and enterprise environments. - Analytics Data Pipeline Delivery - Design, build, and operate a multi-stage AWS Step Functions data pipeline. - Produce nightly reporting using Amazon Athena. - Manage daily SFTP file delivery to a downstream business team. - Ensure end-to-end pipeline reliability and operational support. - Implement error handling, retry logic, and failure-recovery processes. - Configure CloudWatch monitoring, logging, and alerting. - Maintain reconciliation and processing-status tracking using DynamoDB. - Infrastructure as Code - Develop and maintain reusable Terraform modules. - Contribute to shared infrastructure repositories. - Follow established cloud foundation, security, naming, and deployment standards. - Support code reviews, testing, release management, and troubleshooting of Terraform deployments. - Client Engagement and Delivery - Serve as a primary technical point of contact for the client team. - Lead technical working sessions, design discussions, and status calls. - Track and manage open dependencies, risks, decisions, and action items. - Coordinate delivery across client platform teams and consulting workstreams. - Communicate technical issues, progress, and required decisions clearly to technical and business stakeholders. Qualifications - Strong hands-on experience designing and supporting AWS cloud infrastructure. - Advanced experience with AWS Lambda, Step Functions, Athena, DynamoDB, S3, SNS, KMS, and CloudWatch. - Strong Amazon Connect and IVR integration experience. - Experience integrating Amazon Connect with private enterprise APIs. - Hands-on knowledge of AWS PrivateLink, VPC networking, NAT Gateway, interface endpoints, and Route 53 private hosted zones. - Experience implementing OAuth 2.0 authentication and enterprise TLS certificate configurations. - Strong Terraform development experience, including reusable modules and shared repository models. - Experience designing and operating production data pipelines. - Knowledge of SFTP-based data delivery and reconciliation processes. - Strong troubleshooting and production-support capabilities. - Excellent client-facing communication and technical leadership skills. - Experience coordinating delivery across multiple internal, client, and consulting teams. Preferred Experience - Experience working within a large financial institution or similarly regulated enterprise environment. - Familiarity with internal certificate authorities and enterprise security controls. - Experience delivering solutions through a consulting organization. - AWS certification at the Associate or Professional level.
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