• Develop and execute strategic business plans for assigned national alternate channel accounts. • Identify growth opportunities including new listings, product placements, and conversions. • Build relationships with key stakeholders. • Expand into Grocery foodservice, Gas & Convenience foodservice, B2B channels, and B2C channels. • Lead national rollout strategies. • Drive cross-portfolio selling strategies. • Deliver presentations focused on product optimization and profitability. • Secure product listings and drive compliance. • Partner with field sales teams across regions. • Track pipeline and analyze performance – CRM version of Salesforce. • Maintain forecasts and reporting. • Provide data and analytics for trends. • Work with culinary, marketing, and client leadership teams.

• Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment. • Demonstrate your mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics. • Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing and other specialty food service equipment. • Communicate with manufacturers as needed to help with diagnoses and parts identification. • Consult with the Technical Assistance Group for technical support while onsite. • Install all parts ordered for the customer in a timely and professional manner and in line with company policy. • Promote and recommend other services provided by Smart Care to customers when needed. • Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory. • Follow safe work practices and accident prevention procedures. • Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory. • Maintain productivity levels in accordance with company standards.