Role Description We are currently looking for empathetic and motivated individuals to join our team as Online Student Success Coaches. This is a flexible remote role focused on supporting students not only with their studies, but also with motivation, organisation, and personal growth. As a Student Success Coach, you will help students manage academic stress, improve focus, and develop effective study habits through supportive online sessions. Responsibilities - Support students in setting and achieving academic and personal goals - Teach study skills, time management, and motivation techniques - Encourage confidence, resilience, and positive learning habits - Provide a safe and supportive space for students to discuss challenges Qualifications - No formal coaching experience required - Strong communication and listening skills - Interest in education, wellbeing, and personal development - Friendly, patient, and supportive attitude - Reliable internet connection for online sessions Benefits - Flexible working hours - Fully remote role from anywhere in Germany - Set your own pay rate (€20–€40 per hour) - Opportunity to gain experience in coaching and education - Make a meaningful impact on students’ academic and personal growth Company Description Nachhilfeunterricht is one of the leading online education platforms in Germany. We connect students with tutors and coaches who support both academic achievement and personal development. Our goal is to help learners build confidence, improve performance, and reach their goals through personalised guidance.

• Lead customer onboarding, acting as the primary point of contact to ensure a smooth and value-driven implementation process. • Develop strong, trusted relationships with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView’s capabilities accordingly. • Deliver customer training and workshops onsite and virtually, ensuring teams are confident using the platform and fully understand its benefits. • Create and manage Success Plans for customers, mapping business goals to platform usage, with clear KPIs and milestones. • Monitor account health through usage data, feedback, and engagement signals to proactively address risks and drive retention. • Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features that meet evolving needs. • Collaborate with Sales, Product, and Engineering teams to ensure the customer voice is represented and customer outcomes are delivered. • Gather and report customer feedback, using insights to shape ongoing product development and customer enablement strategies.

• Aufbau einer skalierbaren Customer Success Organisation und Weiterentwicklung bestehender Prozesse. • Definition und Implementierung einer ganzheitlichen Customer Strategy entlang der gesamten Customer Journey. • Verantwortung für zentrale Customer-KPIs, insbesondere NRR, Churn, Retention, Product Adoption und CSAT. • Enge Zusammenarbeit mit Sales, Product und Marketing bei Kundenübergaben und Expansion-Potenzialen.

• Empathize with every aspect of the customer experience, putting customers need first. • Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty. • Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges. • Continually identify and develop new uses for WebEngage that drive adoption and that align to customer business needs and marketing goals. • Proactively spot and correct any issues that could affect customer satisfaction or retention • Coach customers to be product experts and train their teams on best practices so they become increasingly self-sufficient. • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers. • Be responsible for upselling and renewals, and increase the revenue per customer. • Implement and optimize cross-channel retention campaigns for the customers. • Help drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals. • Provide strong account management to existing clients, offering support and keeping them abreast of new products and services that could be of value to their business.