• Answer incoming patient and referral calls in real time and manage high-volume phone inquiries professionally. • Return voicemails and patient callbacks promptly, route calls to the appropriate team members, and provide excellent service to patients and referring providers. • Help reduce missed calls and ensure patients receive timely, helpful, and empathetic support. • Process and follow up on prior authorization requests with insurance companies. • Verify patient insurance eligibility and benefits before appointments and communicate any coverage issues. • Assist with billing follow-ups, delayed claims, and coordination with the billing department to help resolve outstanding billing issues. • Schedule, reschedule, and cancel appointments in Tebra EHR while coordinating appointment availability with clinical staff. • Maintain accurate patient records and documentation in the EHR while following HIPAA compliance standards. • Support daily administrative tasks to improve office efficiency and help reduce scheduling delays and billing backlogs.

• Provide comprehensive administrative and operational support to clients worldwide • Manage calendars, appointments, and meetings • Organize emails and follow ups • Prepare documents, reports, and presentations • Maintain CRM records and assist with improving internal processes • Coordinate with team members for efficient task completion • Schedule and publish social media content

• Coordinate with utility providers to establish, transfer, and discontinue service for residential and commercial properties. • Prepare and enter utility billing data into accounting and property management software. • Research and resolve utility billing discrepancies and service-related issues. • Maintain accurate utility account records, including account numbers, service addresses, and billing information. • Work closely with property management and accounting staff to support utility-related operations. • Maintain organized electronic records and documentation related to utility accounts and vendor communications. • Assist with resident and tenant utility billing processes, including adjustments and account reconciliations.

Role Description As a Chattel Closing Assistant, you will provide support to the Closing team throughout the loan closing and funding process. Working under the direction of the Closing Manager, you will assist with pipeline management, document review, condition collection, borrower and builder communication, and funding preparation. This entry-level role is designed to develop a thorough understanding of all closing and funding functions, with the expectation of learning the full Closing Specialist role and providing pipeline coverage during team member absences. Key Responsibilities - Assist with maintaining loan pipelines and providing status updates to borrowers, builders, and internal partners. - Support the closing and funding process by sending closing documents, tracking signatures, and following up on outstanding requirements. - Collect, review, and organize funding conditions and supporting documentation for accuracy and completeness. - Obtain verifications of employment, address verifications, and other required borrower documentation. - Review signed closing documents and identify missing items or discrepancies for resolution. - Assist with accurately updating loan statuses and clearing funding conditions in accordance with established workflows. - Maintain regular follow-up on document signatures, funding conditions, and loan status updates to support timely funding. - Learn and understand all closing documents, workflows, policies, and funding procedures. - Support funding preparation and communicate clearly and accurately with Accounting and other internal departments as directed. - Adhere to all compliance requirements, service level expectations, and funding timelines. - Provide coverage and support for loan pipelines during Closing Specialist absences and periods of increased volume. - Escalate issues promptly and according to established escalation procedures. - Perform additional duties and special projects as assigned by the Closing Specialists or Closing Manager. Qualifications - Proficient knowledge of Microsoft Office. - High School Diploma (or equivalent) or two years consistent work history is required. - Ability to communicate professionally and effectively with borrowers, builders, and team members to support a positive customer and team experience. - Capable of handling multiple assignments simultaneously while remaining organized and responsive to team needs. - Ability to adjust easily to work situations based on team member, group, or business needs. - Excellent listening, organizational, and time management skills. Benefits - Medical - Dental - Vision - Life Insurance - 401K match - PTO - Sick Time - 10 Paid Holidays - Remote work opportunities