This position involves guiding a team of 10 specialists aimed at enhancing workflow integration and promoting multi-product adoption. Assess and optimize the team of 10 specialists, including restructuring coverage and defining metrics. Design and implement a content strategy and programmatic engagement model (email campaigns, webinars, community engagement). Build and optimize dashboards through experimentation and automation for operational excellence. Ensure accessibility of adoption programs for customers throughout their journey, starting from Day 1. Collaborate with Onboarding, Customer Success, Product, Marketing, and Support for seamless customer journeys. Own and track multi-product adoption and workflow integration metrics. Drive measurable adoption lift and demonstrate ROI through data analysis. Foster a culture of experimentation while developing product knowledge and content creation skills within the team.

This position involves guiding a team of 10 specialists aimed at enhancing workflow integration and promoting multi-product adoption. Assess and optimize the team of 10 specialists, including restructuring coverage and defining metrics. Design and implement a content strategy and programmatic engagement model (email campaigns, webinars, community engagement). Build and optimize dashboards through experimentation and automation for operational excellence. Ensure accessibility of adoption programs for customers throughout their journey, starting from Day 1. Collaborate with Onboarding, Customer Success, Product, Marketing, and Support for seamless customer journeys. Own and track multi-product adoption and workflow integration metrics. Drive measurable adoption lift and demonstrate ROI through data analysis. Foster a culture of experimentation while developing product knowledge and content creation skills within the team.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Product Adoption Specialist - REMOTE. In this vital role, you will guide a team of 10 specialists aimed at enhancing workflow integration and promoting multi-product adoption. The focus will be on designing scalable systems to improve customer engagement through well-structured programs and content. This position requires collaboration across various departments, ensuring that thousands of customers achieve optimal value from our services. Your leadership will be essential in transforming the team into a high-performing unit that champions customer journeys and drives measurable results. Assess and optimize the team of 10 specialists, including restructuring coverage and defining metrics. Design and implement a content strategy and programmatic engagement model (email campaigns, webinars, community engagement). Build and optimize dashboards through experimentation and automation for operational excellence. Ensure accessibility of adoption programs for customers throughout their journey, starting from Day 1. Collaborate with Onboarding, Customer Success, Product, Marketing, and Support for seamless customer journeys. Own and track multi-product adoption and workflow integration metrics. Drive measurable adoption lift and demonstrate ROI through data analysis. Foster a culture of experimentation while developing product knowledge and content creation skills within the team.

• Senior Product Managers at Reason One own the product from strategy through delivery. • You'll develop a deep understanding of each client and their users, own the product roadmap, and ensure the work delivers the outcomes the client is investing in. • Partner with clients and stakeholders to define what the digital product needs to accomplish - for the organization and for its users - and establish the goals and success metrics (KPIs) that will measure it. • Conduct market research, competitive analysis, analytics reviews, and site audits to surface opportunities - both for initial product definition and for ongoing optimization of live digital experiences. • Develop and maintain the product roadmap, including delivery items, sprint breakdown, and milestones; for continuous innovation engagements, prioritize enhancements based on user data, client feedback, and business impact. • Define detailed product requirements and user stories for net-new features as well as iterative improvements to existing functionality. • Manage client expectations and product scope throughout project lifecycle. • Collaborate closely with the tech lead and dev team during implementation, providing product context and making scope decisions as they arise. • Post-launch, accountable for how the product evolves - synthesizing inputs from across the team to prioritize what gets improved, when, and why. • Work closely with Account Directors and Project Managers to maintain clear ownership across roles. • Collaborate with product management peers to push the practice forward. • Participate in Reason One’s B Corp mandate to improve our social and environmental impact.