• Develop and execute account strategies to achieve assigned revenue, growth, and retention objectives • Identify, qualify, and pursue opportunities within existing and prospective DoD accounts • Collaborate with channel partners, system integrators, and strategic alliances to expand market presence and customer reach • Establish and maintain trusted relationships with military, civilian, contractor, and acquisition stakeholders • Engage customers to understand mission requirements, operational challenges, and strategic priorities • Serve as the primary customer advocate and escalation point for assigned accounts while expanding engagement across customer organizations • Create and maintain territory-specific business plans aligned with corporate growth objectives • Establish measurable objectives, priorities, and account strategies for assigned customers • Identify target programs, initiatives, and funding opportunities within the DoD market • Partner with business development, engineering, product management, contracts, and marketing teams to support customer requirements and business objectives • Coordinate activities with value-added resellers (VARs), systems integrators, and other channel partners • Communicate customer requirements, market intelligence, and competitive insights to internal stakeholders • Demonstrate and communicate the value of the company's products, services, and solutions to customer decision-makers • Conduct customer presentations, solution discussions, and executive briefings tailored to mission requirements • Support technical evaluations and proof-of-concept activities in partnership with technical teams • Maintain accurate opportunity, pipeline, and account information within the CRM system • Prepare monthly, quarterly, and annual forecasts, business plans, and account reviews • Monitor performance against revenue and growth targets and provide regular status updates to leadership • Travel as required to support customer engagements, partner activities, industry events, and business development initiatives

• Build and manage a strong network within the environmental, consulting, remediation, and industrial markets. • Proactively identify and pursue new business opportunities across Central Detroit Michigan & Midwest. • Conduct discovery sessions to understand client needs and align SGS solutions with their technical and regulatory challenges. • Develop compelling value propositions for analytical testing services—including water, soil, air, and specialty testing programs. • Collaborate with Client Services and Lab Operations to ensure exceptional service delivery. • Lead proposal development, negotiate pricing, and secure new contracts. • Provide accurate sales forecasts, CRM updates, and market intelligence. • Represent SGS at tradeshows, technical seminars, and regional industry events. • Maintain strong customer advocacy and act as a trusted technical partner. • Continuously enhance your expertise in environmental compliance, analytical methods, and SGS service offerings.

• Prepare presentations and proposals to communicate company products and services to all levels of management within Independent and Franchise Dealerships • Identify sales prospects and contact these and other accounts assigned to you • Follow-up on new leads and referrals resulting from field activity in both independent and franchise dealers • Develop, maintain and grow current and potential dealer partners within the Independent and Franchise Dealer communities • Constant and effective communication via phone and in-person visits with dealer partners to train on current programs and fast funding requirements • Provide solutions, rehash and restructure vehicle loans for approval in a profitable manner for Westlake and the Dealership Partners • Assist with the preparation of sales contracts by educating the dealer on what is needed for proper verification by Westlake Financial • Develop, maintain and understand sales materials and keep up to date on current financial product knowledge • Participate in marketing events such as seminars, trade shows, and telemarketing events for independent and franchise dealers

Role Description The Account Coordinator is responsible for managing customer accounts, processing and allocating payments, maintaining accurate account records, and providing excellent customer service. This role requires strong attention to detail, effective communication skills, and the ability to manage multiple tasks in a fast-paced environment. - Process, allocate, and reconcile customer payments accurately. - Review customer accounts daily to ensure account balances and transactions are correct. - Investigate and resolve payment discrepancies and account issues. - Monitor and follow up on failed payments each day. - Send payment reminders and follow up on overdue accounts in a professional and timely manner. - Respond to customer enquiries via phone and email, providing accurate information and resolving issues promptly. - Answer incoming phone calls and direct enquiries to the appropriate team members when required. - Maintain accurate customer records and update account information in the system. - Liaise with internal teams to resolve account, billing, and payment-related matters. - Escalate complex account issues when necessary. - Ensure all work is completed in accordance with company policies and procedures. - Assist with general administrative duties and other tasks as required. Qualifications - Previous experience in accounts administration, account coordination, or a similar customer service role. - Strong attention to detail and high level of accuracy. - Good understanding of payment processing and account reconciliation. - Excellent verbal and written communication skills. - Strong organisational and time management skills. - Ability to prioritise tasks and work independently. - Proficient in Microsoft Office, particularly Excel, and comfortable learning new software systems. - Professional, reliable, and customer-focused. Benefits - Access to online learning platforms and a budget for professional development. - A collaborative, no-silos environment, encouraging learning and growth across teams. - A dynamic social culture with team lunches, social events, and opportunities for creative input. - Health insurance. - Leave Benefits. - Provident Fund. - Gratuity.