IT Support Technician I
Location
Argentina
Posted
5 days ago
Salary
$18K - $22K / year
Seniority
Mid Level
No structured requirement data.
Job Description
IT Support Technician I
Interlaced
Role Description Interlaced is looking to hire a contracted IT Support Technician I in Buenos Aires, Argentina. This position requires knowledge of common business technologies and experience working in diverse technical environments as well as with various cloud infrastructure components. The candidate we are looking for is: - An efficient problem solver with high technical skills and experience. - Up to date with the latest technology trends. - Personable, with the ability to interact with each level of the client's business, from the front desk to the CEO. - Able to simplify complex technical solutions and convey them to end users. Roles & Responsibilities - Acting as a key layer of Interlaced's support team, clearly communicate your availability to IT Support Associates and schedule your client responsibilities proactively. - Self-sufficient when taking proactive and reactive tickets, escalating to IT Support Technician II only when a documented solution fails or Interlaced SLA is in jeopardy. - Gatekeeper for Key Contact approval process and contact verification. - Taking reactive support tickets to resolution and escalating, if needed. - Working on proactive maintenance, internal initiatives, or personal education when not working with clients. - Review and action on your Brightgauge dashboard KPIs for your performance (SLA, Resolution Time, Stale Tickets, etc). - Develop knowledge of internal Interlaced systems and client-facing technology solutions. - Develop knowledge of Interlaced clients and Interlaced's service plans. - Basic understanding of Interlaced's project offerings and how to identify areas of opportunity for Interlaced clients. - Under direct supervision, work on assigned project tasks for assigned clients. - Complete assigned training, shadowing, and identify areas of interest for future education. - Provide training to IT Support Associates and new Interlaced employees. Qualifications - Minimum of 1+ years working in IT, with a focus on help desk and customer support. - Proficiency in B2 or higher in English. Requirements - This is a full-time contract position working remotely to assist end users through remote sessions via chat, phone, and email. - Expected to have a dedicated working environment/home office with stable internet connection. - Working hours are from 8:00am - 5:00pm Pacific Time (UTC -7 / -8), Monday through Friday excluding holidays. Benefits - Competitive compensation ($18,000-$22,000 annual DOE) and open-ended contract. - Cell phone and health & wellness reimbursements. - 5 paid vacation days annually. - 16 paid holidays annually - 6 fixed and 10 flexible. - 2 paid volunteer days annually. - Paid sick time. - Peer-to-peer bonus allowance.
Related Guides
Related Categories
Related Job Pages
More Support Engineer Jobs
Technical Business Analyst
Signet JewelersOur mission: Enable all people to Celebrate Life and Express Love.
• The Technical Business Analyst IV serves as the liaison between business stakeholders and technical teams, driving requirements gathering, system analysis, solution design, testing, and production support activities. • Responsible for understanding business processes, analyzing system functionality, and translating business needs into detailed functional and technical requirements that support development, testing, and implementation efforts. • Lead requirements gathering sessions with business stakeholders and technical teams • Perform detailed system analysis to support solution design, impact assessments, troubleshooting, and root cause analysis • Translate business needs into clear, detailed requirements that are actionable for developers, testers, and support teams • Analyze system integrations, data flows, business rules, and technical dependencies to identify impacts of proposed changes • Use SQL to analyze data, validate business rules, support requirements analysis, and troubleshoot production issues • Use tools such as Postman to validate APIs, troubleshoot integrations, and support testing activities • Collaborate with Salesforce administrators, developers, architects, QA teams, and vendors to deliver scalable solutions • Support Agile project delivery, including backlog refinement, testing, user acceptance testing (UAT), and release validation • Monitor project progress, communicate risks and issues, and maintain project documentation • Investigate production issues and coordinate resolution efforts with business and technical teams • Assist with end-user training, adoption, and post-production support
Technical Support
KyndrylWe design, build, manage and modernize the mission-critical technology systems that the world depends on every day.
• Provide structured product-oriented support for a Kyndryl client’s embedded, real-time, Linux, cloud-edge, and platform software environments • Level 1 case intake, triage, diagnostic information collection, known-solution guidance, next-step communication, case status tracking, and issue reproduction • Level 2 advanced troubleshooting, technical investigation, root-cause support, workaround development, and deeper issue reproduction across software, platform, and integration layers
Technical Support
KyndrylWe design, build, manage and modernize the mission-critical technology systems that the world depends on every day.
• Provide structured product-oriented support for embedded, real-time, Linux, cloud-edge, and platform software environments • Level 1 and/or Level 2 support including case triage, diagnostics, issue reproduction, and technical investigation • Documenting solutions, contributing to knowledge resources, mentoring support engineers, and improving processes
Technical Support Specialist
KyndrylWe design, build, manage and modernize the mission-critical technology systems that the world depends on every day.
• provides structured product-oriented support for a Kyndryl client’s embedded, real-time, Linux, cloud-edge, and platform software environments • provides Level 1 and/or Level 2 support, including case triage, diagnostics, technical investigation, root-cause support, workaround assistance, case documentation, and escalation support • Level 1 case intake, triage, and issue reproduction; Level 2 advanced troubleshooting • documenting solutions, contributing to knowledge resources, mentoring support engineers
